DEVICE ISSUES
33
OTHERS
Problem
Possible cause
Solution
The unit is not
working
Unknown
This means that neither the modules, neither the remote switch on.
1.
Charge the remote control and the modules on the docking station
during 1 hour.
2.
Try to re-start the remote control and the modules.
3.
If despite this the unit still does not work
> return the complete set
.
The remote is
not working
Low batteries
Ensure the remote control and the modules are charged. When the batteries are
completely discharged, charging for a few minutes may be required before the
unit turns on.
1.
Try to restart the remote control and modules.
2.
Place the module and the remote control on the same docking station in
order to pair them.
3.
If, despite this, the device is still not working, contact the customer
services that have been stipulated and approved by the manufacturer.
LCD screen
broken
The remote fell
down
•
A display issue may happen with the LCD screen. It’s possible that white
lines appear on the LCD Screen. This problem is due to a fall or a shock of
the remote control. In such a case the inside hardware is damaged
>
replace the remote
.
The remote
starts, and
shuts down
immediately
Unknown
•
In this case, charge the remote control for 30 minutes with the USB cable
or the docking station. If the problem is permanent
> replace the remote
.
Maximum number of modules
With one remote it’s not possible to synchronize 8 modules. However, the maximum number of modules that can be used
during an electrostimulation session is 4.