SOHOSpeed ADSL2/2+ Ethernet/Wireless Gateway User’s Manual
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Appendix: Troubleshooting
Below is a list of commonly asked questions. Before calling technical support, please look
through these issues to see if they help solve your problem.
The SOHOSpeed is not functional.
1.
Check to see that the POWER LED is green and than the network cables are installed
correctly. Refer to the quick configuration guide for more details.
2.
Check to see that the LAN and WAN LEDs are green.
3.
Check the settings on your PC. Again, refer to the quick configuration guide for more
details.
4.
Check the SOHOSpeed’s settings.
5.
From your PC, can you PING the SOHOSpeed? Assuming that the SOHOSpeed has
DHCP enabled and your PC is on the same subnet as the SOHOSpeed, you should be
able to PING the SOHOSpeed.
6.
Can you PING the WAN? Your ISP should have provided the IP address of their server.
If you can ping the SOHOSpeed and your protocols are configured correctly, you should
be able to ping the ISPs network. If you cannot PING the ISPs network, make sure your
using the correct protocols with the correct VPI/VCI values.
7.
Make sure NAT is enabled for your connection. If NAT is disabled you the SOHOSpeed
will not route frames correctly.
I can’t connect to the SOHOSpeed.
1.
Check to see that the POWER LED is green and that the network cables are installed
correctly; see the quick start guide for more details.
2.
Make sure you are not connecting the USB and the Ethernet port at the same time. You
must only use 1 interface at a time.
3.
Make sure that your PC and the gateway is on the same network segment. The
SOHOSpeed’s default IP address is 192.168.1.1. If you are running a Windows based
PC, you can open a DOS window and type IPCONFIG; make sure that the network
adapter that is connected to the SOHOSpeed is within the same 192.168.1.x subnet.
4.
Also, your PC’s Subnet Mask should match the SOHOSpeed’s subnet mask. The
SOHOSpeed has a default subnet mask of 255.255.255.0.
5.
If this still does not work, press the reset button. This will place the SOHOSpeed into its
factory default state. Go through the above procedures again.
6.
Make sure NAT is enabled for your connection. If NAT is disabled you the SOHOSpeed
will not route frames correctly.
The WAN Link LED continues to blink but does not go solid.
1.
This means that the DSL line is trying to train but for some reason it cannot establish a
valid connection. The main cause of this is that you are too far away from the central
office. Contact your DSL service provider for further assistance.
The WAN Link LED is always off.
1.
Make sure you have DSL service. You should get some kind of information from your
ISP which states that DSL service is installed. You can usually tell if the service is
installed by listening to the phone line; you will hear some high-pitched noise. If you do
not hear high-pitched noise, contact your ISP.
2.
Verify that the phone line is connected directly to the wall and to the line input on the
SOHOSpeed. If the phone line is connected to the phone side of the SOHOSpeed or
you have a splitter installed on the phone line, the WAN light will not come on.
