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Remote Service: allow remote assistance
When you have made all settings required and you want to allow the service organization to
remotely access the printer, you can enable remote assistance.
Procedure
1.
Open the [Support] - [Remote Service] tab, and click on [Allow remote assistance].
2.
A message informs the user whether a connection is made. When configured correctly, the
message [Remote assistance to the system is enabled and currently accepting a connection] and
two arrows appear.
When the connection with the service organization is established, a remote service operator
(service technician) is able to operate the system and provide assistance remotely.
NOTE
• Since a remote assistance session is established via a point-to-point connection, only this
specific system, and none of the other systems at the customer's site, can be reached.
• Click on [Stop remote assistance] when you want to terminate the connection with the service
organization. This way the customer always stays in control.
Remote Service: allow remote assistance
344
Chapter 9 - Support
Содержание Oce Colr Wave 500
Страница 1: ...Operation guide Océ ColorWave 500 ...
Страница 4: ......
Страница 11: ...Chapter 1 Introduction ...
Страница 16: ...Available documentation 16 Chapter 1 Introduction ...
Страница 17: ...Chapter 2 Get to Know the Printing System ...
Страница 23: ...Turn off the printing system Chapter 2 Get to Know the Printing System 23 ...
Страница 62: ...The cloud 62 Chapter 2 Get to Know the Printing System ...
Страница 63: ...Chapter 3 Define your Workflow with Océ Express WebTools ...
Страница 158: ...Fold settings 158 Chapter 3 Define your Workflow with Océ Express WebTools ...
Страница 204: ...Connect your mobile device to Océ Mobile WebTools 204 Chapter 3 Define your Workflow with Océ Express WebTools ...
Страница 205: ...Chapter 4 Use the Printing System ...
Страница 280: ...Pause resume or stop an active job 280 Chapter 4 Use the Printing System ...
Страница 281: ...Chapter 5 Maintain the Printing System ...
Страница 310: ...Calibrate the scanner 310 Chapter 5 Maintain the Printing System ...
Страница 311: ...Chapter 6 License Management ...
Страница 317: ...Chapter 7 Account Management ...
Страница 324: ...Accounting workflow 324 Chapter 7 Account Management ...
Страница 325: ...Chapter 8 Solve Problems ...
Страница 338: ...Print a test print 338 Chapter 8 Solve Problems ...
Страница 339: ...Chapter 9 Support ...
Страница 345: ...Chapter 10 Contact ...
Страница 358: ...Index 358 ...
Страница 359: ......