
Procedure for Collecting Logs
Log Collection Procedure List
Problem
Case
Details of Problem
DEBUG SRAM
PCB ASS'Y
Board
Procedure for Obtaining Logs
Case A
Problem that repeats re-
start
Necessary
1. Refer to
and make the preparations such
as installing the DEBUG SRAM PCB ASS'Y Board or change the set-
tings.
2. Execute log saving by referring to
“Saving of Manual Logs, Network
Packet Logs and Key Operation Logs” on page 313
restart.
3. Save and collect reports by referring to
“Saving and Collecting Reports”
4. Collect debug logs by referring to
“Collection of Log” on page 315
.
Case B
Problem causing the
Control Panel to be
locked
Necessary
1. Refer to
and make the preparations such
as installing the DEBUG SRAM PCB ASS'Y Board or change the set-
tings.
2. Turn OFF and then ON the power immediately after the Control Panel
is locked.
3. Execute log saving by referring to
“Saving of Manual Logs, Network
Packet Logs and Key Operation Logs” on page 313
4. Save and collect reports by referring to
“Saving and Collecting Reports”
5. Collect debug logs by referring to
“Collection of Log” on page 315
.
Case C
Problem related to the
sleep mode
Necessary
1. Refer to
and make the preparations such
as installing the DEBUG SRAM PCB ASS'Y Board or change the set-
tings.
2. After the problem occurs, turn OFF and then ON the power if necessary,
and execute log saving by referring to
“Saving of Manual Logs, Network
Packet Logs and Key Operation Logs” on page 313
3. Save and collect reports by referring to
“Saving and Collecting Reports”
4. Collect debug logs by referring to
“Collection of Log” on page 315
.
Case D
Problem when execut-
ing a job (Example:
Printing is not per-
formed, etc.)
Not necessary
1. Execute log saving while the problem is occurring by referring to
ing of Manual Logs, Network Packet Logs and Key Operation Logs” on
page 313
2. Execute log saving by referring to
“Saving of Manual Logs, Network
Packet Logs and Key Operation Logs” on page 313
3. Collect debug logs by referring to
“Collection of Log” on page 315
.
When an E code error
has occurred
Not necessary
Execute log saving by referring to
“Saving of Manual Logs, Network Packet
Logs and Key Operation Logs” on page 313
.
However, if the background of the Control Panel is blank and an error code
is displayed in text, logs cannot be obtained.
Case E
Problems other than
above
Not necessary
Execute log saving by referring to
“Saving of Manual Logs, Network Packet
Logs and Key Operation Logs” on page 313
.
Check with the user on the date and time when the problem occurred and
the procedure.
Saving and Collecting Debug Logs
■ Tools Required
The following tools are necessary to save/collect debug logs of the machine.
Exporting to a USB Device
• USB device
When exporting debug logs to a USB device, use a USB device in which the system software for the machine is registered
using SST.
Since the size and number of log files to collect varies according to the device status and the logs that have been saved,
the size of the collected files may be several hundred MB. Therefore, it is recommended to use a USB device with 1 GB
or more of free space.
The USB device must be formatted with the FAT file system.
6. Troubleshooting
308
Содержание imageRUNNER ADVANCE C3500 III Series
Страница 1: ...Revision 2 1 imageRUNNER ADVANCE C3500 III Series Servie Manual ...
Страница 23: ...Safety Precautions Laser 2 Power Supply Lithium Battery 3 Toner Safety 4 Notes on works 4 ...
Страница 28: ...Product Overview 1 Product Lineup 7 Specifications 11 Parts Name 34 ...
Страница 153: ...Periodical Service 3 Consumable Parts List 132 Cleaning Parts 136 ...
Страница 158: ...Cleaning Parts 15 9 14 13 8 4 16 17 5 3 6 7 1 2 12 10 11 15 16 3 Periodical Service 136 ...
Страница 210: ... Procedure 1 Remove the 4 cables 4 Connectors 1 3 Wire Saddles 2 3x 4x 1 1 2 2 4 Parts Replacement and Cleaning 188 ...
Страница 211: ...2 Remove the HDD Unit 1 3 Hooks 2 1 Screw 3 1x 2 2 3 4 Parts Replacement and Cleaning 189 ...
Страница 249: ...2 3 1x 4 Parts Replacement and Cleaning 227 ...
Страница 293: ...Adjustment 5 Pickup Feed System 272 Document Exposure System 275 Actions after Replacement 277 ...
Страница 306: ...Troubleshooting 6 Initial Check 285 Test Print 286 Troubleshooting Items 291 Debug Log 304 ...
Страница 345: ...Error Jam Alarm 7 Outline 324 Error Code 328 Error Code FAX 466 Alarm Code 469 Jam Code 517 ...
Страница 949: ...COPIER Service mode for printer COUNTER Counter mode LIFE DF PR PD 1 For R D 8 Service Mode 927 ...
Страница 1010: ...Super G3 FAX Board AZ1 1147 Super G3 2nd Line Fax Board AU1 1154 Cassette Heater Unit 41 1167 9 Installation 988 ...
Страница 1018: ...5 Remove the cushioning material from the copyboard section Model without DADF Model with DADF 9 Installation 996 ...
Страница 1025: ...4 NOTE The removed cover will be used in step 6 5 2x 2x 6 NOTE Use the cover removed in step 4 9 Installation 1003 ...
Страница 1029: ...1 2 2x 3 4 NOTE The removed CR BOX Upper Unit will be used in step 14 9 Installation 1007 ...
Страница 1033: ...13 NOTE Usethe Base Small Cover removed in step 5 14 NOTE Use the CR BOX Upper Unit removed in step 4 15 9 Installation 1011 ...
Страница 1050: ...Installation Procedure Installing the Equipment 1 2 3 9 Installation 1028 ...
Страница 1052: ...8 Turn ON the main power switch 9 Installation 1030 ...
Страница 1055: ...3 4 CAUTION Be sure that the Inner 2 way Tray Support Member is installed properly 9 Installation 1033 ...
Страница 1063: ...2 2x 1x 3 1x 1x 1x 4 1x 1x NOTE The removed screw will be used in step 5 9 Installation 1041 ...
Страница 1065: ...6 CAUTION Be careful not to trap the cable when mounting the cover 1x 7 2x 9 Installation 1043 ...
Страница 1075: ... In the case of the Reversal DADF 1 2 3 NOTE The removed part will be used in step 8 9 Installation 1053 ...
Страница 1088: ...4 6x 5 4x 6 7 NOTE Do not close the Wire Saddle 1x 8 9 Installation 1066 ...
Страница 1090: ...12 NOTE Be sure to adjust the number of cushions according to the thickness of the Card Reader 13 9 Installation 1068 ...
Страница 1091: ...14 15 16 17 2x 18 9 Installation 1069 ...
Страница 1103: ...3 CAUTION Install the CC VI Cable in the direction shown in the figure 2x 1x Installing the Covers 1 1x 9 Installation 1081 ...
Страница 1104: ...2 2x 3 Connect the power plug to the outlet 4 Turn ON the power switch 9 Installation 1082 ...
Страница 1111: ...5 CAUTION To avoid damage do not pull the Utility Tray too much 6 2x 2x TP M4x8 Black 9 Installation 1089 ...
Страница 1112: ...When Installing the USB Keyboard 1 9 Installation 1090 ...
Страница 1114: ...Installation Procedure Removing the Covers 1 2x 2 1x 3 2x 9 Installation 1092 ...
Страница 1115: ... Installing the Removable HDD Kit 1 2 3x 4x 9 Installation 1093 ...
Страница 1119: ...11 12 1x 13 NOTE Use the screw removed in step 3 1x 9 Installation 1097 ...
Страница 1120: ...14 3x 4x Installing the Covers 1 2 2x 3 1x 9 Installation 1098 ...
Страница 1123: ...Installation Procedure Removing the Covers 1 2x 2 1x 3 2x 9 Installation 1101 ...
Страница 1124: ... Installing the 2 5inch 1TB HDD 1 3x 4x 2 1x NOTE The removed screws will be used in step 7 9 Installation 1102 ...
Страница 1127: ...8 3x 4x Installing the Covers 1 2x 2 1x 9 Installation 1105 ...
Страница 1134: ...2 On the screen shown below press Change and then Detailed Settings 3 9 Installation 1112 ...
Страница 1140: ...Installation procedure Remove the Control Panel 1 2 2x 3 4 2x 5 2x 9 Installation 1118 ...
Страница 1141: ...6 2x 7 4x 8 3x 9 10 9 Installation 1119 ...
Страница 1142: ...11 12 6x 13 2x 14 9 Installation 1120 ...
Страница 1143: ... Installing the NFC Kit 1 2 2x 3 1x TP M3x4 4 1x 9 Installation 1121 ...
Страница 1144: ... Installing the Control Panel 1 2 2x 3 6x 4 9 Installation 1122 ...
Страница 1145: ...5 6 3x 7 4x 8 2x 9 10 2x 9 Installation 1123 ...
Страница 1146: ...11 2x 12 13 2x 14 9 Installation 1124 ...
Страница 1154: ...14 4x Installing the Relay PCB 1 1x 1x TP M3x6 1x 2 1x 1x 9 Installation 1132 ...
Страница 1155: ...3 4 2x 3x 5 4x 6 9 Installation 1133 ...
Страница 1162: ... Installing the Relay PCB 1 1x 1x TP M3x6 1x 2 1x 1x 9 Installation 1140 ...
Страница 1163: ...3 4 2x 3x 5 4x 9 Installation 1141 ...
Страница 1166: ...1 CAUTION Do not insert the screwdriver into the hole when removing the cover 2 3 2x 9 Installation 1144 ...
Страница 1167: ...4 1x 5 CAUTION Be sure to install the Dehumidification switch in the correction direction 1x 9 Installation 1145 ...
Страница 1172: ... Installing the Covers 1 1x 2 NOTE Store the removed Face Cover in the Tray Guide in step 5 3 2x 4 9 Installation 1150 ...
Страница 1180: ...6 1x 7 8 5x M3x6 9 Installation 1158 ...
Страница 1192: ...5 CAUTION Be sure to release the lock and then disconnect the FCC Connector 1x 6 7 9 Installation 1170 ...
Страница 1193: ... Installing the Cassette Heater 1 2 3 In the case of Host machine TP Round End M3x6 1x 9 Installation 1171 ...
Страница 1200: ...2 3 2x 4 1x 9 Installation 1178 ...
Страница 1201: ...5 CAUTION Be sure to install the switch in the correction direction 1x 6 2x 9 Installation 1179 ...
Страница 1202: ...7 8 9 Connect the power plug of the host machine to the outlet 10 Turn ON the main power switch 9 Installation 1180 ...