T
ROUBLESHOOTING
127
System performance
System performs slowly
and/or hangs periodically.
Possibly one of the following:
• Board or cable connections are loose or
faulty
• System software is corrupted
• Missing or faulty DIMM(s)
• CPU is overheated or faulty
• CMOS settings need to be reset or are
corrupted
• Motherboard is faulty
1. Recheck all cables and connections.
2. Make sure that the CPU is firmly seated in its socket and
that the fan cable is connected to the motherboard.
3. If the problem persists, reinstall the system software
(see
4. Check for missing or faulty DIMM and reseat the DIMM to
remove any oxidation on the connector (see
5. Clear the CMOS (see
).
6. If the problem persists, you may need to replace the
motherboard (see
Clock is slow.
• CMOS settings need to be reset or are
corrupted
• Missing or dead battery on the
motherboard
1. Clear the CMOS (see
).
2. Replace the battery on the motherboard and update the time
in the Windows Control Panel (if a monitor is connected),
Command WorkStation, or WebTools.
The ColorPASS hangs
during the user software
installation segment.
Possibly one of the following:
• The time and date need to be configured
in the ColorPASS BIOS. (If the battery
was removed from the ColorPASS
motherboard during service and the time
and date were not configured in Setup
afterward, the ColorPASS will hang
during the user software installation
segment.)
• User Software DVD is corrupted
• The DVD drive is faulty
• The hard disk drive is faulty
1. Set the time and date in the BIOS:
• Power off the ColorPASS and remove the User Software
DVD when it ejects.
• If not already connected, connect a keyboard and a monitor
to the ColorPASS.
• Power on the ColorPASS and immediately press F2
repeatedly to start the BIOS setup utility.
• Configure the time and date.
(To navigate, use the tab key and the -/+ keys).
• Save changes and exit (F10).
• When the ColorPASS reaches Idle, power off and then
begin a full software installation again, starting with System
Software DVD 1 (see
2. If the problem persists, obtain another User Software DVD
and begin software installation again starting with System
Software DVD 1 (see
3. If the problem persists, you may need to replace the DVD
If replacing the DVD drive does not correct the problem,
reinstall the old DVD drive in the system.
4. If the problem persists, replace the hard disk drive (see
).
If replacing the hard disk drive does not correct the
problem, reinstall the old hard disk drive in the system.
T
ABLE
3:
ColorPASS error messages and condition (Continued)
Symptom
Possible cause
Suggested action
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