Configure remote assistance
Introduction
Enable and configure remote assistance to give the service organization access to your system.
The service technician is then able to operate your system and provide assistance remotely.
Before you begin
Make sure you have enabled the Remote Service connection (see
).
Procedure
1.
On the operator panel click on [Settings]
→
[Remote Service].
2.
Tick the checkbox [Enable remote assistance]
3.
In the box next to [Remote assistance session timeout (hours)Remote assistance session timeout
[1-168 hours]] fill in the time in hours you want the remote assistance session to automatically
end.
4.
Click on [Test remote connection] to check whether the connection was successfully established.
NOTE
• When you cannot connect remote assistance, contact your local Service
representative.
• Since a remote assistance session is established via a point to point connection, only
this specific system and none of the other systems at your site can be reached.
• Disable the remote connection when you want to terminate the connection with the
service organization. Then you are always in control.
Configure remote assistance
228
Chapter 12 - Troubleshooting and Support
Содержание Arizona 1300 Series
Страница 1: ...Arizona 1300 Series User guide Canon Production Printing 2018 2020 ...
Страница 6: ...Contents 6 ...
Страница 7: ...Chapter 1 Introduction ...
Страница 11: ...Chapter 2 Product Compliance ...
Страница 12: ...Product Compliance CE Declaration of Conformity Product Compliance 12 Chapter 2 Product Compliance ...
Страница 14: ...Product Compliance 14 Chapter 2 Product Compliance ...
Страница 15: ...Chapter 3 Safety Information ...
Страница 38: ...Roll Media Safety Awareness 38 Chapter 3 Safety Information ...
Страница 39: ...Chapter 4 Navigate the User Interface ...
Страница 62: ...Software Update Module 62 Chapter 4 Navigate the User Interface ...
Страница 63: ...Chapter 5 Operate the Printer ...
Страница 85: ...Chapter 6 Operate the Arizona 13x0 XT ...
Страница 93: ...Chapter 7 Roll Media Option ...
Страница 120: ...Media Edge Protectors 120 Chapter 7 Roll Media Option ...
Страница 121: ...Chapter 8 Static Suppression Option ...
Страница 125: ...Chapter 9 Manage a White Ink Workflow ...
Страница 150: ... 75 Pixel Preview Flood How to Overprint Spot Data in Illustrator 150 Chapter 9 Manage a White Ink Workflow ...
Страница 173: ...Chapter 10 Ink System Management ...
Страница 178: ...Change Ink Bags 178 Chapter 10 Ink System Management ...
Страница 179: ...Chapter 11 Maintenance ...
Страница 223: ...Chapter 12 Troubleshooting and Support ...
Страница 234: ...Install software updates without Remote Service 234 Chapter 12 Troubleshooting and Support ...
Страница 235: ...Chapter 13 Regulation Notices ...
Страница 241: ...Appendix A Application Information ...
Страница 247: ......