Warranty & Service
•
Ship the product to the service center with freight, insurance, and customs
duties prepaid. The Return Authorization form must be included to obtain
warranty service
.
•
Ensure that the unit(s) is properly packed before shipping, preferably in the
original Cadex boxes. Damage caused in transit due to improperly packed
items is not covered under warranty.
•
Products returned from warranty service are shipped with freight prepaid by
Cadex.
Non-Warranty Repairs
Before sending the unit in for service, contact Cadex Technical Support at;
(Canada) 1-604-231-7777
(USA Toll Free) 800-565-5228
(Europe) +49 (0) 911 240 332-0.
If the analyzer is not covered by warranty, the representative will provide the
contact information for the nearest service center. Contact the service center
directly to arrange to send the product in for service. A Return Authorization form or
number will be provided only if the product is returning to the Cadex Head Office.
•
Ship the product to the service center with freight, insurance and customs
duties prepaid.
•
Ensure that the unit(s) is properly packaged before shipping.
Note
Cadex Electronics Inc. and Cadex authorized service centers require a
Purchase Order or written authorization to proceed with repair.
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