8 | Help with faults
BÜCHI Labortechnik AG
86/94
Operation Manual ProxiMate™
8
Help with faults
8.1
Troubleshooting
Problem
Possible cause
Action
The sample carrier
does not rotate
smoothly
Sample presentation area is
dirty
u
Wipe down the sample
presentation area with mild
detergent.
u
Rinse the sample presen-
tation area with clean wa-
ter.
u
Dry the sample presenta-
tion area with a lint free
cloth.
Inaccurate Results
Direct solar radiation
u
Make sure, that there is no
direct solar radiation.
Sample cup not correctly posi-
tioned in sample carrier
u
Check that the sample cup
sits correctly in the sample
carrier.
Sample cup not filled
u
Fill the sample cup prior to
measurement.
The display is black The instrument is in standby
Tap the display.
8.2
Error messages
Error code
Error message
Solution
1000
Unspecified error.
u
Restart the instrument.
u
Contact BUCHI Costumer
Service.
1001
The communication with the in-
strument could not be estab-
lished. The configured serial
port is {0}.
u
Restart the instrument.
u
Contact BUCHI Costumer
Service.
1003
Instrument data is not available
or is not valid. Check if serial
number and instrument options
are set.
u
Restart the instrument.
u
Contact BUCHI Costumer
Service.
1004
The '{0}' view dark reference
max value ({1} cnt) is out of the
expected range ({2}..{3} cnt).
u
Contact BUCHI Costumer
Service.
1005
The '{0}' view white reference
max value ({1} cnt) is outside
the expected range ({2}..{3} cnt).
u
Contact BUCHI Costumer
Service.
1006
The internal reference '{0}' might
not be moving properly.
u
Contact BUCHI Costumer
Service.
1007
The current system temperature
({0} °C) is outside the expected
range ({1}..{2} °C).
u
Move the Instrument to a lo-
cation where the ambient
temperature meets specifica-
tion.
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