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Boca Systems LEMUR-M, Руководство оператора

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3 

1.0 Introduction 

 

The Lemur-M is a direct thermal ticket printer with read-write magnetic capability (or optional non-magnetic) 
and integrated bursting mechanism designed for ticketing environments which require encoding and 
verification of data on a magnetic stripe. The printer is available in a credit card (ISO 3 track) version.  This 
manual will provide the user with general information regarding printer set-up, configuration and 
troubleshooting.  Please read the important safety information section before installation is conducted.  Review 
the 

programming guide

 for additional details. 

 

2.0 Unpacking the Printer 

 

The printer is shipped in a ruggedized container.  

Please save packing material for future use. 

 Remove the 

printer and accessories from the box and inspect for obvious damage.  If damage is noticed, please report it 
immediately to BOCA. Email: 

[email protected]

 

Tel: (561) 998-9600   Fax: (561) 998-9609 

 
The following items should be in the box: 
 

 
a) Ticket Printer 

 

b) Hopper (if applicable) 

 

c) AC power cord  
d) Sample Magnetic Encoder Cleaner Strip (P/N P63-1000) 
e) Interface cable (optional)t 

NOTE:

 When shipping, make sure plastic film is placed on the bottom and top of printer. 

 
 

 
Click here to return to > 

Table of Contents

Содержание LEMUR-M

Страница 1: ...LEMUR M TICKET PRINTERS Operator s Manual Lemur M Lemur MK RevA 08 07 18...

Страница 2: ...ensor 14 9 1 4 Head of Form Sensor 15 9 2 Burster Assembly 16 9 3 Magnetic or Non magnetic Module 17 9 4 Logic Board 18 9 4 1 Logic Board Removal 18 9 4 2 Logic Board Installation 18 9 5 General Clean...

Страница 3: ...t stock improper operating conditions etc are excluded from this warranty Warranties for printers are 1 year from date of shipment NOTE The print head is a consumable part and is warranted for 90 days...

Страница 4: ...e installation is conducted Review the programming guide for additional details 2 0 Unpacking the Printer The printer is shipped in a ruggedized container Please save packing material for future use R...

Страница 5: ...50V configuration United Kingdom only The supply plug must comply with BS1363 3 pin 13 amp and be fitted with a 5A fuse which complies with BS1362 The mains cord must be HAR or BASEC marked and be of...

Страница 6: ...ocasystems com tickets_specs7 html for magnetic strip layout specs Press the TEST button so the printer will automatically positioned the ticket stock the green READY led will be illuminated press the...

Страница 7: ...ket stock should be loaded with the thermal side of the ticket facing up as seen in the photo below For a bottom encoding printer the ticket stock should be loaded with thermal side of the ticket faci...

Страница 8: ...ty of customer requirements For a comparison of the different electronics packages refer to the BOCA Systems website under the BASIC section For a listing of configuration choices refer to the BOCA Sy...

Страница 9: ...rial number 271200 are USB 1 1 compliant devices Printers after serial number 271200 are USB 2 0 compliant devices ETHERNET Optional is a standard RJ45 Ethernet cable connection WI FI Optional is comp...

Страница 10: ...creases will seriously exponentially degrade the head life The thermal paper can affect the electrical head life in two ways Insensitive slow papers will typically encourage the user to increase the v...

Страница 11: ...bly As a safety precaution all service to the printer should be done by qualified persons with power off and the AC cord unplugged from the printer Following any procedure requiring the removal of cov...

Страница 12: ...he head mounting block or plate to remove pressure from the thermal head Photo A 4 Lift up on the head mounting block thermal head to remove Photo B 5 Clean the thermal print head surface the side tha...

Страница 13: ...n a Lemur M built prior to June 2014 Above photo shows print head used in a Lemur M built after May 2014 Printers build after February 2015 will have a black stick on the print head that is required f...

Страница 14: ...1 1 Thermal Print Head 3 Apply a small amount of Isopropyl alcohol onto a paper towel to clean the rubber roller 4 Clean only the part of the rubber roller where the ticket stock makes contact 5 Rota...

Страница 15: ...from building up NOTE The sensor may require more frequent cleaning in dusty environments or when using inferior ticket stock The thermal head also will have a black stick on the bottom that is positi...

Страница 16: ...nt and burst position The required cleaning interval may need to be increased depending on the quality of the ticket stock and the amount of dust entering the print area Excessive build up of paper du...

Страница 17: ...of material is seen on the blade Material buildup will mostly be found on the backside of the blade that faces where the tickets are loaded into the printer Using a 6 cotton tipped applicator and iso...

Страница 18: ...will eject ticket stock if loaded out of the printer If needed pull the stock out of the printer The front display will guide you through the rest of the operation 4 INSERT STRIP Insert the P N P63 1...

Страница 19: ...Gain access to the logic board This is done by removing the enclosure Lemur M and electronics cover 2 Note where all the cables plug into the logic board 3 Unplug connectors connected to the main log...

Страница 20: ...ad 200dpi 19 423809 In feed Guide Roller Assy 20 422590 Stepper Motor 21 P28 1020 Switch Ticket Load 22 AC161A5 LCD Display 23 423236 2 Take Out Head Cam Lock 24 5316H Control Panel Decal 25 421932 DS...

Страница 21: ...Head 3 25 200dpi printers built after May 2014 s n 306677 higher 53 423760 L3B 1 300 Platen complete 300dpi printers built after May 2014 s n 306677 higher 53 423760 L3B 1 200 Platen complete 200dpi...

Страница 22: ...21 Above photo is of the Lemur MK or a Lemur M with its enclosure removed 12 22 27 13 1 4 17 26 14 33 32 20 13 49 47 46 50 45 48...

Страница 23: ...22 31 28 15 8 27 18 27 8 9 10 35 35 Ticket entrance of a Lemur M with magnetic encoding Above photo is of a Lemur M built prior to June 2014 19 16 15A after May 2016...

Страница 24: ...5 35 Above photo is of a Lemur M or Lemur MK with top encoding magnetic module 52 Above photo is of a Lemur M built after February 2015 that has a SQ load opto S N 320833 higher This type of printer r...

Страница 25: ...on magnetic module 40 39A 41 41 Above photo is of a Lemur M or Lemur MK with non magnetic module Printers S N 349986 higher 42 55 55 55 55 41 41 Above photo is of a Lemur M or Lemur MK with bottom enc...

Страница 26: ...number 423917 item 45 was phased out for 424031 item 45A If installing a 424031 power supply in place of a 423917 power supply you will need to order associated cables too Click here to return to Tab...

Страница 27: ...for further assistance 3 POWER IS ON BUT TICKET WILL NOT LOAD a See 2 b Make sure the print head cam lock assembly is fully locked in the closed position Consult Thermal Print Head section c Check th...

Страница 28: ...BURSTED ALL THE WAY THROUGH TICKET a Clean off Head of Form Sensor with air Consult Head of Form Sensor section b Check that the platen is clean Consult Platen Rubber Drive Roller section c Inspect th...

Страница 29: ...through the menu topic use MENU stopping on the topic you wish to change 4 Press CHOICES to scroll through choices in the selected topic NOTE The printer displays a blinking cursor for the values pre...

Страница 30: ...rmal self test ticket pattern factory default CONFIGURATION 1 To print configuration settings if printing on a 1 wide ticket CONFIGURATION 2 To print configuration settings if printing on a 2 wide tic...

Страница 31: ...nables the operator to change the printer s Ethernet Subnet Mask value See Appendix B DEFAULT GATEWAY Enables the operator to change the printer s Ethernet default Gateway value See Appendix B Program...

Страница 32: ...e printer s control panel if your printer has an optional LCD display ETHERNET Quick Installation Guide Connect the printer to your network the IP address will be automatically assigned by your DHCP s...

Страница 33: ...lling through different topics 3 Using the MENU button scroll down to the IP ADDRESS and press the CHOICE button 4 The blinking cursor indicates the current IP numeric value selected Every time you pr...

Страница 34: ...o the host computer then start at step 4 On the host computer you are installing the drivers on you will want to make sure you have the following Administrate privileges as most Windows systems requir...

Страница 35: ...ck on the BocaPrintDrivers folder to open it up Right click on boca bat and click on Run as administrator 7 You will see two DOS command windows open The first will be looking for an older version of...

Страница 36: ...TO PAGE 41 The below steps are for Windows 7 operating system only 1 Connect the USB cable to the host computer and power on the printer If you are connecting to the printer via Ethernet or Wi Fi the...

Страница 37: ...up Click on Create a new port choose Standard TCP IP Port Click on the Next button 8 Type in the IP address that is shown on the self test ticket in the Hostname or IP address field When typing in the...

Страница 38: ...d aid in determining the correct driver to select 11 When the version driver menu comes up click on the Next button Driver DPI Firmware PCL listed Boca BIDI FGL 22 42 200 DPI 200 22 or 42 NO Boca BIDI...

Страница 39: ...Printer Sharing menu comes up you may choose to share this printer or not Click on the Next button 14 On the last menu you have the option to choose if you want to make the BOCA your default printer...

Страница 40: ...r is not able to print a self test ticket then consult the 4 0 Installation section of the user manual www bocasystems com documents lemur_manual pdf 1 Go to the Devices and Printers page 2 When the D...

Страница 41: ...for reference only and your test page may look different Above is from a 200DPI FGL printer with 2 x 5 5 stock Above is from a 300DPI FGL printer with 3 25 x 6 5 stock If you were not able to install...

Страница 42: ...B Printing Support and drivers will automatically install The image below is of a 300dpi driver being installed The driver name may vary due to the printer s DPI and logic board level Go to page 13 to...

Страница 43: ...in the address don t include the leading zeroes If IP 189 010 000 002 then type in 189 10 0 2 You also have the option of typing in a specific Port name or leave as the IP address Uncheck the Query th...

Страница 44: ...13 When the below menu comes up click on next Your name may vary from what is shown below Driver DPI Firmware PCL listed Boca BIDI FGL 22 42 200 DPI 200 22 or 42 NO Boca BIDI FGL 24 44 200 DPI 200 24...

Страница 45: ...On the last page click on the Print a test page button and a windows test page should be printed by the printer This indicates the driver is communicating with the printer Click on the Close button a...

Страница 46: ...t then consult the 4 0 Installation section of the user manual www bocasystems com documents lemur_manual pdf 14 Below is one of many ways to get to the devices and printers menu 1 Right click the bot...

Страница 47: ...t driver is communicating with the printer Below are some samples printouts for reference only and your test page may look different Above is from a 200DPI FGL printer with 2 x 5 5 stock Above is from...

Страница 48: ...html NOTE You must have full Administrative Privileges in order to download and install drivers 1 The BOCA MAC print drivers are designed only for FGL protocol printers They will not work with PCL pro...

Страница 49: ...stall button 9 If your system is administrator password protected then the below dialog box will appear Enter in the appropriate Name and Password click on OK button 10 Click on the Close button 11 Cl...

Страница 50: ...up do the following a Click on the IP icon b Address type in the IP address that is shown on the self test ticket c Protocol choose HP Jetdirect Socket d Name you may keep the default name or change i...

Страница 51: ...ge 52 Above is the correct printer image Above is incorrect printer image go to page 52 The following will guide you through doing a Windows test page to confirm the driver is communicating with the p...

Страница 52: ...mage Below are some samples printouts for reference only and your test page may look different Above is from a 200DPI FGL printer with 2 x 5 5 stock Above is from a 300DPI FGL printer with 3 25 x 6 5...

Страница 53: ...ho had several damaged permissions and had to Repair Disk Permissions You may contact Apple support for assistance in how to run this utility OPTIONS 1 Cut options are Normal Cut each ticket Disable N...

Страница 54: ...allation to make sure you have the printer properly setup 2 On your Window s desktop click on the START icon and then click on PROGRAMS to see all your computer s programs 3 Find Boca Systems and clic...

Страница 55: ...he yellow PCL Test Ticket button 7 Once the Test Ticket selection box comes up choose Standard MagMini for FGL or HP MagMini for PCL then click on the OK button to print out a ticket 8 You may also pr...

Страница 56: ...If you are not able to get a self test ticket refer to the user s manual to make sure you have the printer properly setup 2 Go to your download folder and you will see the customer program you chose...

Страница 57: ...ram 7 You may also print more than one ticket by changing the number of tickets you want to printer See next page for sample printouts Above sample FGL Standard ticket was printed on 2 125 x 3 375 non...

Страница 58: ...our interface or driver selected then clicks on the Enable FGL for PCL button For the MAC customer program under the Select Printer Operation choose Enable FGL Commands HP Click on the Yes Click the Y...

Страница 59: ...ttings it will be required to temporarily connect a cable between the printer and the host computer We recommend that the Wi Fi be configured by either your system administrator or IT support staff Th...

Страница 60: ...ecurity Mode Allows the user to communicate through the network using WPA or WPA2 Personal wireless encryption When this security encryption mode is chosen it will be required to enter the WPA Shared...

Страница 61: ...be established in less than 60 seconds or as long as 5 minutes Messages will be displayed on the LCD display when the printer is connecting When it is connected the display will show a series of up t...

Страница 62: ...d This service will become available one week after the platinum plan begins The following items are not covered by the service plans Preventative Maintenance the customer is responsible to provide a...

Страница 63: ...d for covered printers at BOCA s sole discretion as needed Email support for non warranty non contract printers is billable at 100 00 per incident However BOCA may at its sole discretion choose to wai...

Страница 64: ...63 APPENDIX J REFERENCE DRAWING...

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