User's Manual
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6-
3
Software Troubleshooting:
In case you installed the card in the system before loading the drivers,
click on CANCEL when WINDOWS prompts you to point at the drivers for
new HARDWARE it has found.
Follow the steps for installing the software and loading the drivers as
shown above and reboot the system to properly install the card and
drivers to your MAC or PC as the case maybe.
Should you forget to click on CANCEL when windows prompts you that it
has found new HARDWARE. It will search for the drivers and then render
the card as “DISABLED”
To recover from this take the following steps:
1. Install the drivers as shown in the procedure above.
2. Go to ADD/REMOVE HARDWARE utility in the CONTROL
PANELS.
3. Click and highlight the PCI card in question (Roper or Scion) and
click on “REMOVE”. Follow the prompts and reboot the system.
4. Windows will now find the card and install the drivers as
described above.
6.2 Technical Service
For technical assistance with the VersaDoc system including all hardware
and software, contact your local Bio-Rad office, or in the US call 1 800 424
6723. All spare parts not listed in this document can be ordered by
contacting your local Bio-Rad office.
For inquiries and requests regarding system repair or service, contact your
local Bio-Rad office or distributor (in the U.S., call Technical Service at 1 800
424 6723). Please have the following details available:
1.
Instrument model and catalog number.
2.
Serial number (located on the back of the main door).
3.
Hardware, firmware and software version information (in operating
software, “About” box).
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