Site~Rite* IV Ultrasound System Operator’s Manual
Chapter 8: Site~Rite* IV System Maintenance and Troubleshooting
Problem
Possible Cause
Scanner turns on for a
moment, then shuts off.
Battery pack is depleted.
Operator may be applying too
much pressure on the probe
cap, thereby affecting
operation of the internal
bearings.
Remove battery pack and
replace with a fully charged
battery pack.
Do not press on the sides of
the probe cap. Hold probe by
the handle.
Solution
Probe is too cold.
Wait for probe to warm up.
Scanner halts, stutters, then
restarts.
Scanner turns on, screen lights
up, but no image displays.
Probe is damaged.
Return probe for repair.
The Probe Assembly is not
connected or connected
improperly.
Properly connect the Probe
Assembly.
The Probe Assembly is
defective.
Scanner turns on, display is
normal shaped, and the
internal Probe Assembly does
not oscillate.
The Probe Assembly is not
connected or connected
improperly.
Properly connect the Probe
Assembly.
The Probe Assembly is
defective.
Replace the Probe Assembly
with a known functioning
assembly. Return the probe for
repair.
Scanner turns on, screen lights
up, text is displayed but no
image displays and a Sync
Timeout error message is
displayed on the screen.
Clips on battery pack are not
in the bracket holes on the
back of scanner.
Reconnect battery pack.
Battery pack does not remain
attached to scanner.
Battery pack is broken.
Return battery pack for repair.
Nearby electrical interference.
Change location of scanner, or
turn off interfering device.
Artifacts display throughout
image.
The Probe Assembly is located
too close to the monitor.
Relocate the Probe Assembly.
System functions normally, but
the display wobbles or flickers.
Inadequate acoustic coupling
between probe and sterile
sheath or probe and skin.
Add more acoustic gel between
probe and sterile sheath or
probe and skin.
Fold or seam overlays the
acoustic window of probe.
Smooth out sheath over acous-
tic window.
Poor or incomplete image
displayed.
Replace the Probe Assembly
with a known functioning
assembly. Return the probe
for repair.
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