Avaya CallPilot 600r, Техническое обслуживание и диагностика, Страница: 5 / 106

Contents
Chapter 1: Customer service....................................................................................................9
Getting technical documentation.......................................................................................................................9
Getting product training.....................................................................................................................................9
Getting help from a distributor or reseller..........................................................................................................9
Getting technical support from the Avaya Web site........................................................................................10
Chapter 2: Outlining maintenance and diagnostics activities............................................11
In this chapter..................................................................................................................................................11
600r server features........................................................................................................................................11
Front control panel and features......................................................................................................................11
Rear panel controls and features....................................................................................................................12
Maintenance and diagnostics overview..........................................................................................................13
Preparing for maintenance activities...............................................................................................................14
Customer Documentation Map.......................................................................................................................14
Chapter 3: Troubleshooting your Avaya CallPilot® system................................................19
In this chapter..................................................................................................................................................19
Startup diagnostics overview..........................................................................................................................19
Types of startup diagnostics............................................................................................................................19
Basic hardware check.....................................................................................................................................20
Power-On Self-Test diagnostics......................................................................................................................23
Interpreting POST diagnostics........................................................................................................................23
POST beep codes...........................................................................................................................................23
Interpreting BIOS error messages..................................................................................................................24
BIOS error messages......................................................................................................................................24
Replacement parts..........................................................................................................................................26
What to do when the server fails to boot into service......................................................................................27
Performing a hardware shutdown...................................................................................................................28
Chapter 4: Using Windows online diagnostic tools.............................................................29
In this chapter..................................................................................................................................................29
Overview.........................................................................................................................................................29
Viewing event logs..........................................................................................................................................30
Types of Windows event logs..........................................................................................................................30
Using TCP/IP diagnostic tools.........................................................................................................................33
The ipconfig command....................................................................................................................................33
ipconfig default................................................................................................................................................33
ipconfig command syntax................................................................................................................................33
The ping command.........................................................................................................................................34
Ping command syntax.....................................................................................................................................34
The tracert command......................................................................................................................................35
How tracert works...........................................................................................................................................36
Tracert syntax..................................................................................................................................................36
Tracert parameters..........................................................................................................................................36
The ARP command.........................................................................................................................................37
ARP command syntax.....................................................................................................................................37
ARP command parameters.............................................................................................................................38
The nbtstat command.....................................................................................................................................39
Nbtstat command syntax.................................................................................................................................39
Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010 5