PUTTING THE “HD”
INTO MYSTAR HD
PERSONALISING
YOUR MYSTAR
YOUR PLANNER
WATCHING YOUR
RECORDINGS
RECORDING
WITH MYSTAR
HOW TO FIND
OUT WHAT’S ON
YOUR MYSTAR
REMOTE CONTROL
MYSTAR – WHAT’S
IT ALL ABOUT?
CONTENTS
TECHNICAL HELP
& SPECIFICATIONS
SYMPTOM
POSSIBLE CAUSE
SUGGESTED REMEDY
Current time shown in the
TV Guide is incorrect: the
programs do not start at the
time shown.
MyStar has not been installed correctly
for the time zone in your location.
Use the [RESET] button on the Front Panel of MyStar,
see page 63. If reset fails to remedy the problem,
you may need to adjust the MyStar Time Zone, to
do this press the (setup) button, use the
and
arrows to move the on-screen highlighter
to
‘Installation’, then
‘Decoder’ and then
‘Time’.
MyStar is on, and by TV is on,
but the TV has an information
bar on a black screen.
MyStar is in standby mode.
Press the power button on the MyStar remote
control or on the front of MyStar.
MyStar front display panel is
showing a channel number,
but the TV has an information
bar on an otherwise
blank screen.*
MyStar may be undergoing a remotely
activated self-service update.
Use [RESET] button, see page 59. If problem persists,
contact AUSTAR Customer Service on 132 432.
Unable to operate MyStar
at all using the MyStar
remote control.
The MyStar remote control is not
functioning properly.
Ensure that the MyStar remote control is pointed
directly at MyStar and that nothing is blocking
MyStar’s display panel. Check whether the Remote
light in the front panel of MyStar flashes when you
press the remote buttons: if it does not, the remote
control batteries may be dead or inserted incorrectly.
Replace the batteries, ensuring that they are
inserted correctly, and if the problem persists there
may be a fault with the remote control or MyStar, so
contact AUSTAR Customer Service on 132 432.
There is no sound (or poor
sound) on AUSTAR TV and
Radio channels.
MyStar or TV may be muted.
Check that the volume and the mute buttons on
your MyStar remote control has no effect on the
sound level. Double check all cabling is secure and
correctly installed.
The display panel shows
incomplete numbers.*
MyStar is currently being enhanced
with new software upgrades.
Wait until the message light goes out – this may
take up to 20 minutes if MyStar is being enhanced
with new software upgrades.
*MyStar only.
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