PUTTING THE “HD”
INTO MYSTAR HD
PERSONALISING
YOUR MYSTAR
YOUR PLANNER
WATCHING YOUR
RECORDINGS
RECORDING
WITH MYSTAR
HOW TO FIND
OUT WHAT’S ON
YOUR MYSTAR
REMOTE CONTROL
MYSTAR – WHAT’S
IT ALL ABOUT?
CONTENTS
TECHNICAL HELP
& SPECIFICATIONS
SYMPTOM
POSSIBLE CAUSE
SUGGESTED REMEDY
A box with an exclamation
mark ‘E16-4 MESSAGE’
appears on-screen.
That channel may not be available
to you at this time or you could have
been disconnected from your AUSTAR
service (see also On-Screen Error
messages on page 59).
Some AUSTAR program services may not be
currently active, you may not be allowed to receive
some channels as they are not included in your
subscription or your subscription for a channel has
expired. Please check all this before assuming there
is a technical problem.
A box with an exclamation
mark headed ‘E04-4
MESSAGE’ appears on screen.
Your AUSTAR Smartcard is damaged or
not properly inserted into MyStar.
Check that it is an AUSTAR Smartcard you are
using, that it is not damaged and that you have
inserted it the correct way around (see ‘Your AUSTAR
Smartcard’ on page 76.
The following message is
appearing on-screen: ‘Press
select to unlock this program’.
A parental lock has been enabled
which blocks reception of the program.
Use your Parental Control PIN to unblock the
channel (see ‘Parental Control’ section on page 49).
Unable to lock or change the
program which has triggered
my parental lock.
The classification has not been
changed to ‘No Lock’.
Follow the directions on how to set up parental
blocking of programs as detailed in the ‘Parental
Control’ section on page 49. If you have forgotten
your PIN or are still experiencing difficulties contact
AUSTAR Customer Service on 132 432.
Able to see a program
that should be blocked by
parental lock.
The parental lock has not been set
correctly or you have forgotten to reset
it after viewing part of the program.
Note: The parental lock does not
apply to Local Channels (which are
broadcast terrestrially).
Ensure that you have followed the directions
given on how to set up your parental blocking of
programs detailed in ‘Parental Control’ section on
page 49.
MyStar is showing the
incorrect time on the front
panel display.*
Time zone is incorrectly set on MyStar.
To adjust the MyStar Time Zone press the (setup)
button, use the
and
arrows to move the on-screen highlighter to
‘Installation’, then
‘Decoder’ and
then
‘Time’.
A box with an exclamation
mark headed ‘E52 MESSAGE’
appears on screen.
Caused by interference with the signal
reception.
Sometimes storms or heavy weather may interfere
with the signal passing between the satellite and
your receiving dish. Use the [RESET] button on the
Front Panel of MyStar, see page 59. If problems
persist, contact AUSTAR Customer Service on 132 432.
MyStar is on, but the picture
on the TV screen is black
Check you are on the correct channel on your TV.
Use the [RESET] button on the Front Panel of MyStar,
see page 59.
*MyStar only.
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