PUTTING THE “HD”
INTO MYSTAR HD
PERSONALISING
YOUR MYSTAR
YOUR PLANNER
WATCHING YOUR
RECORDINGS
RECORDING
WITH MYSTAR
HOW TO FIND
OUT WHAT’S ON
YOUR MYSTAR
REMOTE CONTROL
MYSTAR – WHAT’S
IT ALL ABOUT?
CONTENTS
TECHNICAL HELP
& SPECIFICATIONS
TECHNICAL HELP
Resetting your MyStar or MyStar HD
As a first step for any difficulties, or unusual symbols on the display panel for MyStar, we recommend you reset your
set top box:
■
For MyStar – press and hold the [RESET] button for 5 seconds (the RESET button is located on the front panel of
MyStar, see Front Panel on page 63)
■
For MyStar HD – pres and hold the On/Standby button for 10 seconds
This will automatically clear and reset the entire system so that you can start again.
If resetting MyStar or MyStar HD fails to resolve the problem, we recommend you re-boot by turning the power off
at the mains, and then back on within a period of one minute. This will clear any temporary memory issues MyStar
(or MyStar HD) may be experiencing.
Note: Please be aware that when you press [RESET] or turn the power off from the mains, programs currently
recording will stop and scheduled recordings for that period will fail to commence recording.
On-screen error messages
If there is an on-screen message displayed on your TV which is not shown here, please check the ‘Troubleshooting’
section on page 60 before contacting AUSTAR Customer Service on 132 432.
MESSAGE
EXPLANATION
‘Please re-insert your
Smartcard’
MyStar is tuned in to channel, but you need to correctly insert your AUSTAR Smartcard to view
this channel.
‘Checking Card’
MyStar is checking your AUSTAR Smartcard (this may take up to 30 seconds).
‘Smartcard needs updating’
and/or ‘Please re-insert Card’
There is a problem with your card. Double check that it is an AUSTAR Smartcard, that it’s not
damaged and that you have inserted it the correct way around, see page 76 for more detail.
‘Press select to unlock
program’
This program has a parental lock on it. To view the program you must use your PIN to override
or change classification. For more detailed information on Parental Control and how to use
your PIN, see page 49.
‘Service Unavailable’ or
‘Channel is not currently
available’
The channel number you have selected is not currently active or is not transmitting any
program. This may be a channel that is not broadcast 24 hours a day, or it may be blocked.
Try another channel.
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