PUTTING THE “HD”
INTO MYSTAR HD
PERSONALISING
YOUR MYSTAR
YOUR PLANNER
WATCHING YOUR
RECORDINGS
RECORDING
WITH MYSTAR
HOW TO FIND
OUT WHAT’S ON
YOUR MYSTAR
REMOTE CONTROL
MYSTAR – WHAT’S
IT ALL ABOUT?
CONTENTS
TECHNICAL HELP
& SPECIFICATIONS
‘This is an optional channel /
program package. For further
information call: 132 432’
You are not allowed to receive this channel as it is not included in your subscription or
subscription for this channel has expired.
‘No Signal’ displayed briefly,
followed by ‘Searching for
signal at XXXXX MHz’
MyStar has not been able to detect an AUSTAR channel or Local Channel signal. Try using the
[RESET] button, see page 59 before contacting AUSTAR Customer Service on 132 432.
Troubleshooting
The below troubleshooting guide will help you work through any glitches that you may experience. Most of the
symptoms are applicable to MyStar and MyStar HD, we’ve noted down if there are any exceptions.
SYMPTOM
POSSIBLE CAUSE
SUGGESTED REMEDY
The set top box is on, but the
picture on the TV screen is
fuzzy or slightly out of focus.*
Decoder not receiving mains power.
Ensure all leads are securely plugged in and all
power is switched on. If nothing lights up on the
front panel display of MyStar, there may be a
problem with the mains supply. Check that the
power point you are using has power. If the problem
persists, it may be the mains lead for MyStar itself
that is faulty, or the plug.
I’m changing channels with
my MyStar remote but the
picture on the TV remains
the same.*
TV may not be tuned in correctly.
Check you are on the correct channel on your TV.
Adjust the TV tuning. Follow the instructions detailed
in the manufacturer’s manual.
TV is only showing AUSTAR TV
channels, not one or more of
your Local Channels (which
are broadcast terrestrially).
‘Free-to-air’ antenna system has been
disconnected or is faulty, or storm
activity has damaged equipment.
Check all cabling is secure and correctly installed.
Call your Local Channel broadcaster to ask about
transmission problems.
MyStar display panel channel
numbers change but the
picture on the TV remains
the same.
TV may not be tuned in correctly to the
AUSTAR or Local channel.
Check the channel settings under ‘Important Tuning
Information’ on the inside of the front cover and
ensure that the TV is tuned to the correct channel.
MyStar feels hot even though
the picture on the TV is okay.
High speed microprocessors in MyStar
make it warm, so heat is normal.
Ensure that MyStar is in a place where it has
adequate ventilation. Do not place on top of Hi-Fi
equipment or other equipment that is warm or hot
to touch.
*MyStar only.
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