Make Calls with normal Telephones and change Settings
Call Groups (Teams)
48
Your telephone may be member in one or several groups (teams).
These groups are used e.g. to combine the internal subscribers of
certain departments (support, marketing, sales).
A group has, like an internal subscriber, an internal number. Some
settings are also handled similar to an internal subscriber. The call
diversion (External and door) can be configured for groups. The
group number can also be forwarded to an internal or external sub-
scriber (call forwarding for groups).
Additionally there are some functions that can only be assigned to a
group such as e.g. text before answering and reservation of B-chan-
nels.
Groups can internally be used or called the same way as single inter-
nal telephones in the following functions:
왎
Pick-up
왎
Call transfer
왎
Internal Call/Query/Transfer
왎
Call Through
왎
Destination number for a call forwarding and follow me
왎
Automatic Dialling/Alarm Call
Log in/out: Your membership in a group does not mean that you are
always called when your group is called. If you do not like to be reach-
able via the group calling number for a certain time but only as an
individual subscriber, you will be able to “log out“ of this group.
This way there are active and passive members of the group. This
function can be important for members of service lines or call centers
who do not like to be available for their customers around the clock.
Group functionality is not available for a subscriber that is logged out,
but only for a certain period. There are three different modes to log in:
왎
only incoming
왎
only outgoing
왎
in outgoing
A subscriber which is member of several groups can be only be
“logged in outgoing“ in one single group at the same time. If he likes
to get also the calls of the other groups in this case, he will be able to
log in there as “incoming“. Therefore he will be in the call distribution
of more groups for internal -, public exchange - and door terminal
calls.
With “log in outgoing“ into a certain group, the subscriber gets a
number of features/authorizations of the group which will replace his
own features/authorizations as an individual subscriber in case of
outbound business calls:
왎
Exchange line authorization
왎
Blocking/Release numbers
왎
Short-Code Dialling authorization
왎
Calling number presentation
왎
Preferred exchange line
Important: “Permanently logged in“ telephones cannot be “logged
out“ of a group.
Only subscribers that are member of a group can also log in to this
group via telephone.
Note: On the system telephones COMfort 1000/1200/2000 plus or
COMfortel 1100/1500/2500/2500 AB/VoIP 2500 AB you can comfort-
ably log in/log out via menu/function key.
After a firmware update with firmware version 3.8, it is also possible
to configure groups as members of other groups. These subgroups
are “permanently logged in as incoming” and “permanently logged
out as outgoing” in the corresponding main group.
Call Groups (Teams)
Log in/out incoming
b ##8*41 1
n
#
your telephone
log in to a group
internal telephone number*
*
Internal telephone number of the group (If you use a direct exchange line telephone for the entry,
**
is preceding the telephone number.)
or
1#
log in to all groups
or
0
n
#
log out of a group
internal telephone number*
or
0#
log out of all groups
