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Service Functions, Troubleshooting

69

Service Functions, Troubleshooting

Touching the voltage carrying conductors or the tele-
phone connections may cause an electric shock danger-
ous to life. Also individual modules may carry danger-
ous ringer voltages during operation.

–

The case may only be opened by the skilled electrician.

–

Installation work inside the open case as well as maintenance
services involving the keys inside the case are only allowed to
be executed by the skilled electrician.

–

Disconnect the power plug of PBX (and perhaps also the acces-
sory) from the 230 Volt mains socket before opening the case
in any case.

With the following function each PIN of the PBX can be changed –
provided that the PIN to be changed is known.

Note: If you hear a busy tone at the end of the entry, the new PIN may
be already in use in the PBX. Try again with another digit order.

The PBX has an internal clock that offers the system time to the con-
nected terminals. If the terminal is able to support this option, this sys-
tem time is displayed on the terminal.

Besides this the system time is necessary to execute functions like
configuration switching as well as wake-up calls.

The clock may be set via the following function if necessary.

Protect the PBX against moisture, dirt, aggressive fluids or steam.
Should a cleaning be necessary, wipe the case with a slight humid

cloth or use an antistatic fabric. Pay attention by all means that no
moisture will enter into the case.

The PBX enables you to call easily and without prior thinking via the
cheapest available network provider. This is called automatic
Least Cost Routing. If LCR is activated for the telephone, the PBX
selects the corresponding prefix telephone number of the provider
proposed for the corresponding time for each outbound external call
and dials it first.

You can select between two different LCR methods:

왎

With Soft-LCR easy

update service is available.

The tariff tables in the PBX can be update automatically or with
the function described later.

왎

You are responsible yourself for the update of the tariff data with
Soft-LCR 4.0. The tariff tables in the PBX can be updated via
Web interface in the configuration manager “Routing“.

Warning

Change the PIN

b *99* s * s * s #

Old PIN
(6-digit)

New PIN
(6-digit)

New PIN
(6-digit)

Set Date and Time

b ##8s *300 U

#

Sub-Admin PIN

6-digit time: 00-23 (hours) and
00-59 (minutes) and 00-59 (seconds)

b ##8s *301 D

#

Sub-Admin PIN

6-digit date: 01-31 (day), 01-12 (month),
00-99 (year)

Cleaning of the Casing

Least Cost Routing (LCR)

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Содержание COMmander Basic

Страница 1: ...Operator s Manual for the User ISDN and VoIP PBX Systems COMmander Business COMmander Basic 2 COMpact 5010 VoIP COMpact 5020 VoIP...

Страница 2: ...press written permission Offenders will be subject to claims for damages All Rights Reserved Auerswald GmbH Co KG 38162 Cremlingen 2011 Warns of personal injury for example caused by haz ardous electr...

Страница 3: ...aiting Caller 13 Call Somebody 14 Call an internal Telephone 14 Knock on a busy internal Telephone 14 Call an external Number 14 Request an Exchange Line Transfer of an Exchange Line Access 15 Start e...

Страница 4: ...external Telephone 32 Make external Call through the PBX Call Through 33 Start a Call Through Connection 33 Forward Calls to stay reachable Call Forwarding for Subscribers 33 Forward Telephone uncond...

Страница 5: ...50 Switch Configuration from external Telephone 50 Charges and Call Data 50 Create Call Allowance Account 51 Start Command for Call Data Output 51 Stop Command for Call Data Output 51 Delete individu...

Страница 6: ...ties of your own Group 64 Look at the Telephone Book of the PBX 65 Copy Telephone Numbers of the PBX Telephone Book into the Telephone Book of a DECT System telephone 65 View Call Restrictor and Call...

Страница 7: ...iance and conformity in the enclosed flyer Conditions of guarantee Information service The device described in this manual is made for the indicated use only If you are still not sure of the intended...

Страница 8: ...usable with a professional installation and a correct configuration of the PBX and the connected network LAN Please ask your network operator about the availability of some ISDN service attributes So...

Страница 9: ...s as well as up to 4 simultaneously available voice mail fax chan nels4 COMmander Basic 2 40 max 80 voice mailboxes and 40 max 80 fax boxes as well as up to 8 simultaneously available voice mail fax c...

Страница 10: ...of the public exchange you will hear the acknowl edgement tone for a successful programming ISDN Telephones In order to be able to operate your ISDN telephone you will have to get familiar with its f...

Страница 11: ...rmanent dial tone 425 Hz Confirmation tone 425 Hz Special tone 1 425 Hz Knocking Call Waiting 425 Hz Extension dial tone 425 Hz Busy tone 425 Hz Ringback tone 425 Hz Time in seconds Special tone 2 425...

Страница 12: ...ies of your own Subscriber Port on page 63 You can only execute a pickup for an external call if the necessary call authorization mode was configured for your telephone see chap ter View and modify th...

Страница 13: ...table operation too If you have an ISDN telephone or a system telephone the take a waiting call function will be executed via an existing function key or via menu e g with take call see manual of the...

Страница 14: ...re stated digit order If you start an external call as described here the presentation of your calling number to your call partner will be restricted for this call Separation of private and business c...

Страница 15: ...an Exchange Line Access b n g f a b r g internal telephone number Internal telephone number of the individual system telephone If you use a direct exchange line telephone for the entry is preceding t...

Страница 16: ...line access number 0 external telephone number If you use a direct exchange line telephone for the entry the exchange line access number 0 is left out or short code dialling number If you use a direc...

Страница 17: ...onnected every 24 hours by the Inter net Service Provider This will also cause a disconnect of the calls made at that point of time Note With the system telephones COMfortel 1100 1500 2500 2500 AB VoI...

Страница 18: ...COMfort 1000 1200 2000 plus or COMfortel 1100 1500 2500 2500 AB VoIP 2500 AB the Recall on Busy is started via menu see manual of the telephone A recall is tried up to 45 minutes by the PBX If the cal...

Страница 19: ...oviders Also if using a VoIP account or an analog exchange line for the external call no callback is possible Note If you do not hear any acknowledgement tone the recall request was refused by the pub...

Страница 20: ...system telephone the Query is started via an existing function key or via menu e g with Call2 Query on hold or R key see manual of the tel ephone If you use an analog telephone as an internal subscri...

Страница 21: ...e the finishing of the active connection is to be executed via T Net function key menu you can also use this comfortable operation see manual of the telephone The Subscriber called in a Query is busy...

Страница 22: ...ely be connected to the external subscriber If he does not pick up the receiver the call falls back to the transferring person Important You can only transfer an external call to an additional call pa...

Страница 23: ...e 60 seconds or if he stays busy during the whole 3 minutes your telephone as the transferring party will be called again If you pick up the receiver you will be reconnected to external call partner a...

Страница 24: ...r In order to call a 3rd call partner and to transfer on ISDN telephones this function must be supported by function key or menu of the telephone see manual of the telephone Connect a 3rd Call during...

Страница 25: ...ill be disconnected If the 3rd call partner is busy you will be able to put the 2nd call part ner into the Waiting Field with F 47 compare with chapter Internal Subscriber is busy Put the external Cal...

Страница 26: ...you use an analog telephone as an internal subscriber telephone where you can set the starting of a three party Conference via T Net function key menu you can also use this com fortable operation see...

Страница 27: ...s established after it rings once Announcement via loudspeaker only in combination with a door switch module COMmander 2TSM analog This function enables an announcement to a loudspeaker device or an a...

Страница 28: ...in a call start a Query The visitor has not pressed the Door bell key When you hear your door bell ringing you are able to call the door terminal via any tele phone The connection is set right after...

Страница 29: ...bscriber telephone where you can start a Query call via T Net function key menu you will also be able to use this comfortable oper ation see manual of the telephone The Door Bell rings Your Telephone...

Страница 30: ...lephone used needs an authorization for the switching of relays see chapter View and modify the Properties of your own Subscriber Port on page 63 Note On the system telephone COMfort 1000 1200 2000 pl...

Страница 31: ...so on If all configured emergency call subscribers are called and the alarm has not been acknowledged the alarm call will be repeated after a configurable emergency delay time 0 99 seconds up to nine...

Страница 32: ...u enter a wrong code you will hear the busy tone In this case hang up the receiver and start again at the beginning Activate Alarm via internal Telephone b 8s 24 R 1 Sub Admin PIN identification numbe...

Страница 33: ...If you abandon your tele phone for a longer period e g you start off on your holidays and like to avoid that the telephone always rings in vain you are able to for ward the calls to the telephone of...

Страница 34: ...set see chapter View and modify the Properties of your own Subscriber Port on page 63 Do not mix up the call forwarding for subscribers and the call forward ing for external numbers see p 40 You can o...

Страница 35: ...phone number Internal telephone number of the individual telephone If you use a direct exchange line telephone for the entry is preceding the telephone number or internal telephone number of the group...

Страница 36: ...N telephone with DTMF signalization or a DTMF sender For forwarding external calls an internal target telephone needs at least the exchange line authorization National the external target must be reac...

Страница 37: ...telephone e g the reception for further transfers if all the telephones logged in are busy Forward group on no reply If you like to make sure that some body takes the calls for one group at any time e...

Страница 38: ...warding for external numbers see p 40 You can only forward exter nal calls to your mobile phone or another external connection with a call forwarding for external numbers A forwarding of internal cal...

Страница 39: ...p If you use a direct exchange line telephone for the entry is preceding the telephone number or 67 r Configure with external target external telephone number Exchange line access number 0 external te...

Страница 40: ...se the call forwarding is configured in the public exchange Note After a firmware update with firmware version 3 8 it is possible to set call forwarding for external telephone numbers as configura tio...

Страница 41: ...l prefix MSN or local prefix analogue telephone number If a preferred exchange line was configured for a telephone and the same number is always transmitted for business calls you can sim plify the co...

Страница 42: ...exception enabled MSN DDI call forwarding via the network provider Note To check whether multi path call forwarding has been enabled or disabled dial the character string 481 If multi path call forwa...

Страница 43: ...ase pay attention to the fact that some telephones do not dial immediately after pressing the key sometimes delayed by 1 2 second In this case you have to start dialling in time Important A baby call...

Страница 44: ...ike to release your telephone for certain persons during an activated Do Not Dis turb you can enable this with the function Call Deblocker incom ing The external telephone numbers of the corresponding...

Страница 45: ...2000 plus or COMfortel 1100 1500 2500 2500 AB VoIP 2500 AB the Call Deblocker can be controlled comfortably via menu function key see manual of the telephone Important A Call Restrictor configured by...

Страница 46: ...The Wake up function will be active until you switch it off Once con figured the Wake up time will be stored until you configure a different one Example You have activated the Wake up time Monday to F...

Страница 47: ...day or 8 Saturday and Sunday or 9 Monday until Friday or 0 every day Configure Wake up Time and activate the Function for repetitive Wake up b 8s 32 U w your telephone User PIN time 00 23 hours 00 59...

Страница 48: ...od There are three different modes to log in only incoming only outgoing incoming outgoing A subscriber which is member of several groups can be only be logged in outgoing in one single group at the s...

Страница 49: ...e for the entry is preceding the telephone number or 0 log out Log in out incoming and outgoing b 8 40 1 n your telephone log in to a group internal telephone number Internal telephone number of the g...

Страница 50: ...ed at the same time the configuration activated here is valid until the next switching time has been reached Configure a call allowance account With help of a call allowance account a restricted amoun...

Страница 51: ...call whether the Call Allowance has been exceeded Important For this function a special authorization is necessary for the phone see chapter View and modify the Properties of your own Subscriber Port...

Страница 52: ...sirens and alarm indication lights can be switched on If a called alarm subscriber picks up the receiver an announcement recorded in the PBX is played back The called partner has to acknowledge the em...

Страница 53: ...cement b 8s 5531 Sub Admin PIN Activate Deactivate the Music on Hold and Announcement and listen to it b 8s 573 0 f Sub Admin PIN No Music on Hold Announcement or 1 f Announcement only or 2 f Internal...

Страница 54: ...existing welcome message imme diately The announcement for text before answering may have a maximum length of 1 minute After 1 minute the recording will be stopped automatically and you will hear the...

Страница 55: ...er nal telephone Note If you delete any recorded wake up announcements the default wake up announcement is automatically activated Note Depending on the length of the announcement it may take some tim...

Страница 56: ...fort 2000 plus or COMfortel 1500 2500 2500 AB VoIP 2500 AB The hotel reception telephone enables various control and information functions via display and LEDs on the Xtension module An additional PC...

Страница 57: ...BX are not listed in the telephone book Sending and receiving of SMS Memo scheduled call and Power Dialling Interrogation of call charges and setting of the wake up time with a function key The use of...

Страница 58: ...me control Note This function will delete the existing announcement immedi ately The announcement text to be recorded may have a maximum length of 3 minutes After 3 minutes the recording will be stopp...

Страница 59: ...f you use a direct exchange line telephone for the entry is preceding the telephone number Query Voice Mailbox from an internal Telephone or execute Remote Access from an external Telephone b n f s f...

Страница 60: ...0 Safari as of version 5 0 USB interface in case of connection via USB port according to USB specification 1 1 or 2 0 Network controller in case of an Ethernet connection the PC has to be equipped wi...

Страница 61: ...click on the field Execute in the action line Switch over Functions Functions that can do more that switching on off and have a limited selection of only some options a preselection has already been...

Страница 62: ...Type in the popup menu Note The viewing of these presented pages can be restricted by the administrator The CF Status offers you an overview of the call forwardings and multi path call forwardings fo...

Страница 63: ...is not released for user settings at all red colour in all configurations the setting options are coloured in grey in the column Property By clicking on the register you can switch between the differ...

Страница 64: ...bers Groups Properties group selection in the list field at the top you can view the group properties and change them Note How to change the settings or which kind of information you can view on the p...

Страница 65: ...COMfortel DECT 900 900C or COMfort DECT 800 Activate the telephone book entries in the right column that you like to copy into the telephone book of your COMfortel DECT 900 900C or COMfort DECT 800 I...

Страница 66: ...after the wake up call has been executed If you do not like to use an entered wake up time temporarily do not delete it but deactivate it in the last column If you change existing wake up times confi...

Страница 67: ...n of the visible page is marked in a colour By clicking on the corresponding headline of the column you can sort the call data as you like By selecting an existing filter you can reduce the presented...

Страница 68: ...is played table to the columns being necessary for you Informa tion on the meaning of the individual columns can be learned in the online help Under COMlist Filter you can look at the available filter...

Страница 69: ...ke up calls The clock may be set via the following function if necessary Protect the PBX against moisture dirt aggressive fluids or steam Should a cleaning be necessary wipe the case with a slight hum...

Страница 70: ...frequency dialling telephone fax machine modem answering machine Units with a DTMF dialling must have a FLASH key so called signal key R If you pick up the receiver telephone after having plugged in a...

Страница 71: ...ion here please contact your dealer or your skilled electrician Various tones in the receiver are signalling various operating modes of the PBX At the end of a programming you hear e g the acknowledge...

Страница 72: ...telephone is permanently busy perhaps the Do not Disturb was activated Switch it off if this is not needed see p 44 Please check if the ringer of the telephone is deactivated Disconnect the correspond...

Страница 73: ...pick up of any available telephones only for telephones within your group or not at all Busy Tone during Pick up for external Call Please check if the telephone has the necessary exchange line author...

Страница 74: ...g Start external call with private exchange line access b 91r g Start external call with private exchange line access without PIN b 93p r g Start external call with project assignment b 96m r g Start...

Страница 75: ...d Transfer f g F 07 f a Put the external caller into the Waiting Loop if transfer was unsuccessful Settings Alarm page 31 8s 24R 1 Activate one time alarm from an internal telephone sub admin PIN no o...

Страница 76: ...ribers 61 Deactivate CF on no reply for subscribers Call Forwarding Group page 37 97n 21 n Configure CF unconditional for groups telephone number to be forwarded internal destination telephone number...

Страница 77: ...this telephone on the internal destination telephone 8 191n n Configure internal Follow me from any internal telephone telephone s to be forwarded group internal destination telephone number 8 191n r...

Страница 78: ...arding for the group called telephone number 97n 481 Deactivate multi path call forwar ding for the group called telephone number Change PIN page 69 99 s s s Change PIN old PIN new PIN new PIN Release...

Страница 79: ...u sic on Hold mixed with announcement and listen to it sub admin PIN 8s 5734 f Activate only exter nal Music on Hold without announce ment and listen to it sub admin PIN 8s 5735 f Activate external Mu...

Страница 80: ...nnouncement no 1 3 of the announcement sub admin PIN 8s 552W Delete wake up announcement no 1 3 of announcement sub admin PIN Wake up Function page 46 8s 31U w Activate one time wake up with wake up t...

Страница 81: ...ber presentation 15 take over 12 transfer 22 transfer both call partners 26 transfer both calling partners 26 transfer without announcing 23 with project assignment 16 Call Allowance Account configure...

Страница 82: ...phone 36 Forward Number on no Reply 41 G Group 48 log in out incoming 48 log in out incoming and outgoing 49 log in out outgoing 49 log out all members 48 Group Call Forwarding 37 Group Multi path Cal...

Страница 83: ...itions of Guarantee Information Service Subscriber Call Forwarding 33 Subscriber Multi path Call Forwarding 42 Suppress number presentation from call to call 15 Switching activate alarm 32 configurati...

Страница 84: ...884291 10 09 11 Save the Earth 100 recycled paper...

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