Make Calls with normal Telephones and change Settings
Change the Music on Hold/Announcement
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Music on Hold: If you make a transfer or Query, the call partner in
the background will hear a Music on Hold combined with an optional
announcement.
The Music on Hold is stored in the PBX (internal Music on Hold) or is
provided as external Music on Hold via an audio input.
Music on Hold Announcement: The Music on Hold Announcement
can overlay the Music on Hold in certain time intervals.
Announcement for Text before Answering: In case of external
calls to a group the function Text before Answering enables a greet-
ing message to the caller before taking the call and/or if all members
of the group are busy (automatic waiting loop before Text before
Answering).
The call is taken by the PBX first (charges will occur for the external
caller). A greeting message is played to the external caller (e.g. infor-
mation about the company). Then the caller hears the Music on Hold
(on busy he will be put on hold after he heard the greeting message).
As soon as one of the called users picks up the receiver (or on busy
finished his call), he will be connected to the external caller.
Announcement for Automatic Reception: The Automatic Recep-
tion allows the automatic forwarding of a caller to his requested call
partner. The caller hears an announcement (e.g. “if you like to talk to
the sales department, please dial the 1 ...“) and can reach an individ-
ual internal subscriber, a group, an external calling partner or another
automatic registration by dialling a DTMF digit between 0 and 9.
A total of 10 receptions that can be configured that may be connected
in parallel or in a daisy-chain. Therefore it is possible to operate sev-
eral automatic receptions in parallel e.g. in case of multiple compa-
nies or if necessary, to define a main reception with several sub-
receptions. There are up to 10 announcements available for 10 pos-
sible receptions.
Alarm Announcement: If the alarm functions of the PBX are used,
in case of an alarm internal and external subscribers may be called
by the PBX and sirens and alarm indication lights can be switched on.
If a called alarm subscriber picks up the receiver an announcement
recorded in the PBX is played back. The called partner has to
acknowledge the emergency call.
Wake-up Announcement: If a user picks up the receiver during a
wake-up call a wake-up announcement recorded in the PBX is played
back. This announcement can vary depending on the daytime.
Note: This function will delete the existing Music on Hold directly. The
Music on Hold may have a maximum length of 6 minutes. After this
time the recording will automatically be stopped and you will hear the
acknowledgement tone. If you are using a shorter Music on Hold, you
can stop the recording unconditionally by hang-up or pressing the
#
key.
The music has to be recorded from the audio input of the PBX (If
there are several audio inputs, take the one that is selected for the
external Music on Hold)
To play external music or Music on Hold recorded by yourself, please
note that some music songs are subject to a fee to the copyright
holder. Please ask the corresponding authorities.
Note: If you delete any saved internal hold music, the default hold
music is automatically activated.
Note: This function will delete the existing Music on Hold announce-
ment directly. The Music on Hold announcement may have a maxi-
mum length of 1 minute. After 1 minute the recording will be stopped
automatically and you will hear the acknowledgement tone. If you are
using a shorter Music on Hold announcement, you can stop the
recording unconditional by hang-up or pressing the
#
key.
The Music on Hold announcement is directly recorded from the
receiver of an internal telephone.
Change the Music on Hold/Announcement
Record internal Music on Hold with the PBX
b ##8s *5632* f *e
# f
Sub-Admin PIN
You hear the
acknowledge-
ment tone
Press the star key to start the
recording and switch on the music
output device simultaneously.
Stop the
recording
Waiting tone and following
replay of the recording
Delete internal Music on Hold
b ##8s *5532#
Sub-Admin PIN
Record the Music on Hold Announcement via Telephone
b ##8s *5631* f * g
# f
Sub-Admin PIN
You hear the
acknowledge-
ment tone
Start the
recording
Record the
requested text
Stop the
recording
Waiting tone and following
replay of the recording
