Service Functions, Troubleshooting
Call the Service Technician and ask for Configuration Changes
70
Important: Before you start the update as here described, Soft-LCR
easy
has to be installed and configured.
The update is generating costs.
Note: If the server is busy or does not take the call (e.g. because you
already had the most recent data) there are no charges for you.
If you immediately hear the busy tone, the server is e.g. busy. Try
again later.
If you hear the ring-back tone for 15 seconds and then the busy tone,
the server does not accept the call because your data have already
been up-to-date. You can enforce an update (e.g. because the
number of the telephone providers changed) if you start an update
within an hour again.
If you hear a busy tone after the busy tone instead of the acknowl-
edge tone, the update has been interrupted without success (e.g.
because of an problem of the server). Then the PBX has no LCR data
anymore. The LCR is automatically switched off and only after the
next successful update it is activated again.
This update starts automatically and if it is not accepted by the server
it is enforced by the PBX and retried. (Exception: If no automatic has
been configured, you have to start the update manually.)
You can do a maximum of 5 update tries per day and presented tel-
ephone number.
910
If you want to ask your dealer later for changes to the settings of your
PBX, it will not be necessary that a service technician comes to your
home. The function remote programming enables a service techni-
cian, to read the data out of the PBX or to reprogram during an exter-
nal telephone connection. He needs your permission of course. And
if you give your permission by dialling certain digits described here,
the service technician will be able to do the remote diagnosis or the
remote programming only for a short time frame.
If you like to connect an additional device or to connect another
device to a connection box e.g. a telephone instead of a fax machine,
please contact your specialized dealer or your skilled electrician. If
you like to connect other telephones to the already existing and con-
figured analog connections (e.g. replace a pulse dial telephone by a
new DTMF telephone), please pay attention to the following: The
analog subscriber connections enable the connection of most of the
analog units with pulse dialling or dual-tone multi-frequency dialling
(telephone, fax machine, modem, answering machine). Units with a
DTMF dialling must have a FLASH key (so-called signal key R).
If you pick up the receiver telephone after having plugged in a new
telephone, please dial
7
and hang up. Thanks to this the PBX will
learn the dialling mode.
If the new telephone has a dual-tone multi-frequency dialling, check
whether the FLASH key was set and set the FLASH period as short
as possible (see operation instruction of the telephone). Then you
execute the programming described in the following. Subsequent to
this the PBX has learned the exact duration of the FLASH time of your
telephone. This is very important e.g. for the transfer or Query. Ana-
log telephones that execute certain function via T-Net function key/
menu are using a long FLASH (300 ms). Often an additional FLASH
key is available. Configure this also to 300 ms and execute the follow-
ing programming again.
Start LCR easy-Update
b ##8s *921# f
f
f
Sub-Admin PIN
Ring-back tone (PBX connects
the telephone with the server;
app. 2 seconds)
Special tone pulsating in an inter-
rupted manner (connection to the
server is activated; app. 16 seconds
for 8 providers)
Acknowledge tone
(Update was suc-
cessful)
9
The program Soft-LCR easy is a dialer program registered at the
Bundesnetzagentur (formerly RegTP) for the premium service
number (0 90 09) 00 00 561. The program is used for the update of
the Least-Cost-Routing tables in the PBX to be able to select the
most cost-effective connection for a telephone call automatically.
During the installation only the configuration program Soft-LCR
easy is installed on the PC. There is no dialling of the premium
service number. Only during the activation by the user there will be
a dial-in of the premium service number by the PBX itself. With this
configuration program the PBX can be configured in such a way
that it dials the premium service number in selectable regular inter-
vals to update the LCR tariff tables automatically. The deactivation
of the regular dialling of the premium service number can be made
with by configuration program Soft-LCR easy in the PBX. The con-
figuration program Soft-LCR easy can be de-installed via the
menu.
10
The update is done via the premium service number (0 90 09)
00 00 561 (1,86 Euro/ minutes – tact 2 seconds; valid until 3rd of
December, 2010). The price is a German fixed network price.
There is a maximum charge of 0,93 Euro per connection.
Call the Service Technician and ask for Configuration Changes
Release PBX for Remote Configuration (PPP)
b ##8s *91#
Sub-
Admin PIN or
User PIN
Analog Devices
