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FIBERME Communications LLC.

FCM630A Series IP PBX

Emergency Calls Guide

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Summary of Contents for FCM630A

Page 1: ...FIBERME Communications LLC FCM630A Series IP PBX Emergency Calls Guide ...

Page 2: ...mergency Location Mapping 11 USE CASE SAMPLE 13 Scenario for VoIP trunks Kari s Law and Ray Baum s Act compliant 13 Table of Figures Figure 1 Recording Custom Prompt 5 Figure 2 Email Settings Sample 6 Figure 3 Alert Contacts Configuration 7 Figure 4 Activate Alert Events 8 Figure 5 Emergency Number Configuration 9 Figure 6 911 Emergency Sample 11 Figure 7 Emergency Recording 11 Figure 8 Emergency ...

Page 3: ...P a g e 2 Table of Tables Table 1 Emergency Numbers Parameters 10 Table 2 Emergency Location Mapping Parameters 12 ...

Page 4: ...igher priority than regular calls categorized depending on the emergency service called and the ongoing situation as well as the possibility to notify related personal about the situation guards first aid etc FCM630A provide the administrator with all tools necessary to configure and adapt the PBX with such situations making it possible for users to easily press buttons or dial codes numbers to ma...

Page 5: ...ying to Kari s Law and Ray Baum s Act All users should be able to dial emergency number at any time without adding prefix or any restrictions The system admin would be receiving email alert notification about the made emergency calls Other members should be notified when an emergency call is being made A call back should be possible when the call disconnects Information about location such as the ...

Page 6: ...all is initiated users need to log to the web administration page of the FCM under PBX Settings Voice Prompt Custom Prompt then they have two choices 1 Upload a pre recorded prompt by pressing the button but the file should respect the following specs PCM encoded 16 bits 8000Hz mono In mp3 or wav format or raw ulaw alaw gsm file with ulaw or alaw suffix File size under 5M Note If uploading a compr...

Page 7: ... administrator s about the situation Email Notification To configure and enable email notification there are basically two easy steps Step 1 Configure Email Settings on the PBX To setup email settings on the FCM log into the web UI under System Settings Email Settings and set the parameters to send emails via the PBX Users have two choices either smtp client or MTA transfer agent Below is a screen...

Page 8: ... email send logs under Email Send Log tab to view the history of the emails that were sent by the FCM Step 2 Enable Alert notification for Emergency calls Next we need to enable the alert event for the emergency calls as well as email notification or this type of events First make sure to configure the alert contacts under the menu Maintenance System Events Alert Contact as shown below Figure 3 Al...

Page 9: ...ed to dial and set the priority for each one as described on the requirement sections We assume that the admin has already configure the trunks and inbound outbound routing policy to send calls to the external networks ITSP If you need details about those configurations you can check the following how to guides Managing Outbound and Inbound calls on FCM SIP Trunk Configuration Guide ...

Page 10: ... Calls 2 Click on to add a new emergency number 3 Configure the required fields Name Emergency Number Trunk s to be used to reach the number and Members Notified 4 Set the Emergency level for the number ex Significantly Urgent was used for 911 on this case 5 Save and apply the configuration Figure 5 Emergency Number Configuration ...

Page 11: ... a custom prompt to be used as an announcement to the person receiving an emergency call The file can be uploaded from the page Custom Prompt Click Prompt to add additional record Use Trunks Select the trunks for the emergency call Select one trunk at least and select five trunks at most Members Notified Select the members who will be notified when an emergency call occurs Strip Specify the number...

Page 12: ...k on to download the recording or click on to delete the recording Users could also download all recording files by clicking on Download All or delete multiple recording files at once by clicking on Delete after selecting the recording files Figure 7 Emergency Recording Emergency Location Mapping In compliance with Kari s Law and the Ray Baum s Act FCM s Emergency Calls feature now supports emerge...

Page 13: ...y call has a PAI header configured the callee s endpoint may display that information instead of the ELIN number Subnet The subnet of the location that will be covered by the ELIN The FCM will determine which ELIN to send out based on the subnet that the emergency caller s phone is in Location The specific area covered by the ELIN This information is just for the FCM s administrator s own referenc...

Page 14: ...ane has sip phone 2 registered on FCM with subnet 172 16 1 0 and the ELIN associated to this subnet is 8185551234 If John calls 911 the FCM will send the caller ID 1122334455 to trunk provider because he is registered in the subnet 192 168 5 0 24 while if Jane is the one calling 911 Emergency number the caller ID that will be sent in this case will be 8185551234 1122334455 and 8185551234 are DIDs ...

Page 15: ... company and they will hear the custom prompt configured on 911 emergency number if non specified then the default prompt will be played The system admin did receive on the fly the following Email notification Figure 9 Email Notification Also events notifications can be seen on the FCM s web UI under Maintenance System Events Figure 10 System Events Emergency Calls ...

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