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SW5502C
Wireless Serial Server
User Manual
Emergency System
Recovery
8
Emergency System Recovery
If the device becomes inaccessible and the management utility cannot find the device, please use the following
procedure to recover the
devices over Trivial File Transfer Protocol
(
TFTP
).
System Recovery Procedures
System recovery is based on the TFTP Client embedded in the device
.
It can recover the device from a bad firmware
or other unknown reasons corrupting the firmware image inside the flash memory
.
Please follow the procedures
below to force SW550XC to download a valid firmware from the TFTP Server to recover its operating system
.
Default Settings
TFTP Server
10
.
0
.
50
.
201
TFTP Server Subnet Mask
255
.
255
.
0
.
0
Name of firmware Image
*
firmware
.
dld
*
This firmware image can be obtained from Atop
’
s website
.
If the device is beeping continuously after power up, this means that the bootloader is damaged and there is
no way to recover it
.
Please contact Atop directly to obtain RMA number
for further solutions
.
Obtain and setup a TFTP server on your PC
.
Make sure that the PC
’
s network settings are set properly
according to the default setting in the above table
.
Rename the firmware image that you obtained from our website to
“
firmware
.
dld
”
and place it in the TFTP
Server
’
s root directory
.
For Solarwinds TFTP Server, it is usually C
:
\TFTP
-
Root
.
Make sure that the device is powered OFF and the Ethernet cable is plugged in
.
Press and hold the
“
reset
-
to
-
default
”
pin next to the Antenna 2 then power ON the device
.
If the bootloader is
still functioning, the user
will hear one long beep followed by two shorter beeps
.
Release the reset pin after hearing seven consecutive short beeps
.
Then, the
device will automatically request
files from TFTP Server
.
Please wait until the device shows up on the management utility
.
This process could
take up to five minutes or even more
.
Important Note
Free TFTP Servers can be downloaded from the following locations
:
Solarwinds TFTP Server
Note
:
for Solarwinds, please remember to Start the TFTP Server Service, the default state of the TFTP is Stop
.
TFTPD32 TFTP Server