User Guide
APconnections, Inc. // 303.997.1300 // www.netequalizer.com
Page 78 of 96
All rights reserved
Copyright © 2014, 2015 APconnections, Inc.
rev. 20150309
Wait approximately forty (40) seconds for the diagnostic file to be fully generated. You can
check if you have the whole file by looking at the end of the file, where it will say
#######done...####### if complete. Once you have the full file, you can save in text
file format by
right clicking
to Save Page As…
filename.txt,
and then enter a valid text file
filename. Attach the file to an email and send to
, along with a
description of the problem you are encountering. Once your file is received, Support will
review your diagnostic file, and contact you to help troubleshoot your system.
I would like to run commands to troubleshoot my system
(
back
)
We offer a command line
interface to help you to
troubleshoot your
system. From the Troubleshooting
and Support menu,
Click on ->
Troubleshooting
, then
Click on ->
[
Run a Command
]
. The following
window comes up.
You can either enter a Command in
the text box, or scroll down to see
Common Commands (see List of
Common Commands Table below)
and run any of them by clicking on
the associated button.
Note: You cannot run any command
that requires user input.
List of Common Commands
Command
Description
Date
To get the current date and time.
shutdown -h now
To shutdown the NetEqualizer unit gracefully.
Uptime
To get the current uptime and load average.
/art/count
To get a dump of the active connection report.
df –h
To get the current amount of disk space left on the system.
cat /root/rebooted
To print the log of reboots.
ps ax
To get a list of the current running processes.
/art/toponce
To print output of the program top one time.
/sbin/ifconfig
To get information about the network interfaces.
ethtool eth0;ethtool eth1
To get the current connection speed of the network interfaces.
ip route show
To show the current network route information.
cat /proc/cpuinfo
To get CPU information about the unit
cat /proc/meminfo
To get the unit's installed memory and memory usage information.
Dmesg
To get the low-level OS warning messages Note: some warnings are normal.
