Altigen ACC 6.7, Руководство администратора

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Chapter 7: Auto Attendant Configuration
MAXCS ACC 6.7 Administration Manual 89
Level - Repeat
Current Level Repeats the level that contains the “Repeat Current Level” menu
item.
Level - Go to Top
Level Go to the top level and repeat action items on the top level.
Level - Go to
Specified Item
Goes to selected menu item at any level. A drop-down list appears
from which you select the item.
Call - To Ext./
Group Transfers call to an extension or group number you select in the
drop-down list.
Call - To
Operator Routes the call to the operator (the operator is defined in the System
Configuration window).
Call - Dial By
Name Prompts the caller to enter the name (first, or last, or both in any
order) of the person they want to speak with and dials the extension
that matches the name. Callers may not have to enter the entire first
or last name before a match is found.
Call - Collect
Extension The top level of each AA collects the extension number
automatically. The system has a timing delay to differentiate if the
first digit the caller entered is a menu option or the first digit of an
extension number. Once past the top level, the system will not have
the timing delay to differentiate digits. If you would like to provide
the option for a caller to enter an extension number, you need to
map this action item to one of the menu options.
Call - Directory
Service Lists the system users and their extensions to the caller. For this to
work properly, users need to record their directory names.
Call - Disconnect Disconnects the call.
VM - Record
Message Leaves a voice mail message in the specified voice mail box. If you
want the caller to hear the extension’s greeting before hearing the
start-recording beep, check
Play Extension Greeting .
VM - Mailbox
Access Allows the caller to log in to the voice mail system to retrieve voice
mail or change personal options from the outside. This option is
assigned to the "#" key at the top level of each AA by default.
Adv. - System
Call Back Allows outside caller to dial into the system, enter a call back
number, hang up, and wait for the system to call back. The system
will request the caller to enter an extension and password for
authentication. The call back number needs to include the toll call
prefix and area code for long distance and international calls. The
trunk or route access code is not required when entering a call back
number.
Adv. - Collect
Digits See the discussion below on “Collecting Digits”.
Adv. - Advanced
Call Router When selected, the system will hand over the call to the Advanced
Call Router application through the SDK API interface. The ACR
application needs to log in to a virtual extension with the correct
password. If the ACR application fails to connect, the system will
execute the sub-level "&" as a fail action.
Adv. -
Application
Process Control When selected, the system will hand over the call to the APC
(Application Process Control) SDK through an application extension
as a control extension. An SDK APC based application needs to log
in to the application extension to receive the call. If the APC
application fails to connect, the system will execute the sub-level "&"
as a fail action.
Action Description