AastraLink RP System Administrator Guide
47
Advanced Admi
nistrator Options
To specify a Receptionist Plan using Administrator, do the following.
1. Click the
Call Routing
button.
2. In the
Tasks
pane, click
Choose How to Answer Calls
.
3. Click the
Receptionist Plan
, and then select the person who will receive incoming
calls.
4. Click
OK
.
Note: You can customize this plan by specifying call forwarding for the user you've
specified as receptionist. For instance, you can edit the user properties of the
receptionist so that calls are forwarded to another employee, or to the Automated
Receptionist when that person can't answer the phone.
Using an Operator
An operator differs from a receptionist, and is only sent calls when a caller wants to
speak to a person instead of the automated voice, or the Automated Receptionist
doesn’t recognize what a caller is saying.
To specify an operator using Administrator, do the following.
1. Click the
Call Routing
button.
2. In the
Tasks
pane, click
Choose How to Answer Calls
.
3. Click
Automated Receptionist Plan
.
4. Click
Assign an operator
, and select the person who will perform this role.
