AastraLink RP System Administrator Guide
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Advanced Admi
nistrator Options
Setting Voicemail Options
You can specify a number of settings to control how employees initially receive
voicemail messages, including whether they'll listen to messages on their phones or
receive them as attachments to email (or both), as well as how callers will be greeted.
To change voicemail settings using Administrator, do the following.
1. Click the
Phone System
button.
2. In the
Tasks
pane, under
Users
, click
Add User
or
Edit User
, as appropriate.
3. Click the
Voicemail
tab and select the options that you want to change.
4. Click
OK
in the
User Properties
dialog box.
Note: Voicemail settings can also be changed by users through the Assistant
software.
Using the Automated Receptionist
Incoming calls may be routed directly to one or more phones, or answered by the
Automated Receptionist.
The Automated Receptionist Plan is useful if you want an automated voice, called the
Automated Receptionist, to answer calls and transfer them accordingly. Occasionally,
a caller may want to speak to a person instead of the automated voice, or the
Automated Receptionist may not be able to recognize what a caller is saying. It is
good idea to specify a user as the operator charged with handling these situations.
To specify an Automated Receptionist Plan using Administrator, do the following.
1. Click the
Call Routing
button.
2. In the
Tasks
pane, click
Choose How to Answer Calls
.
3. Click the
Automated Receptionist Plan
.
