3Com 3C10402B, Руководство администратора

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152 C
HAPTER
7: C
ALL
D
ISTRIBUTION
G
ROUPS
To avoid this problem, you can:
■
Record or import announcements of short duration.
■
Add more audio resources (system voice mail ports) to the
Announcement Resource Pool.
The system records the instances of contention and displays them on the
Resource Report window (click
Call Distribution Groups > ACD Statistics
and click the Resource Report tab).
Hunt Groups
A hunt group is a set of telephone users that you can access when you
dial a single extension. A call routed to the hunt group extension can
reach any member of the group who is currently logged into the group. A
static hunt group is one in which all members are permanently logged in
(locked). A dynamic hunt group lets you log telephone users in to and out
of the hunt group, or you can allow telephone users to log into or out of
the group themselves, using the hunt group password you create.
You can associate one or more of the hunt group login/logout feature
codes with a particular group and then map that feature code to a
telephone access button to allow telephone users to easily login and
logout of the hunt group. The access button light remains lit while the
user is logged into the hunt group.
Hunt groups are specified by extension, in these ranges:
■
V3000, V3001R, and V5000 systems: 4000–4099 (You can assign all
100 extensions.)
Table 34 Resource Report: Field Description
Field Description
Extension Extension number associated with this contention event.
Name of ACD Name of the ACD group that could not be assigned a port,
causing the contention event.
Number of
Occurrences Number of times that the contention event occurred.
Most Recent
Occurrences List of the most recent occurrences of a contention event
with this extension in this ACD group.
Extension List List of agent extensions affected by the contention.
Refresh Brings the Resource Report data up-to-date.