3Com 3C10402B, Руководство администратора

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Using ACD 149
Agent Edit List Window
You can add an agent to or remove an agent from the list of valid ACD
agents.
To assign a system user as an ACD agent, do the following:
1 Log on to the NBX NetSet utility using the administrator login ID and
password.
2 Click Call Distribution Groups > ACD Agents .
3 Click the Edit List tab.
4 Click Show All to display a list of available telephone users.
5 Click the select box for the telephone user, or users, that you want to add
to the Agent List.
6 Click Apply .
If the number of agents exceeds the number allowed by the license (five
in the case of the Basic ACD license), the system disables the Add button
and displays an error message to indicate that the maximum number of
agents has been reached.
To unassign a system user as an ACD agent, do the following:
1 Click the Select box to deselect any user in the Agent List that you want
to unassign from ACD responsibilities.
2 Click Apply .
ACD Statistics The ACD Statistics window allows you to gather meaningful data about
agents, calls, and callers to specific ACD groups.
DNIS Indicates whether the system is using Dialed Number
Identification Service (DNIS) to identify the caller to this
agent.
ANI Indicates whether the system is using Automatic Number
Identification (ANI) to identify callers to this agent.
Call Indicates whether the call that the agent is engaged in is an
ACD call or a non-ACD call.
Table 32 Agent List Window: Field Descriptions
Field Description