Auto Attendant
207
makes, the caller hears the appropriate prompts and receives
appropriate directions.
■
Default Time-out
— If a caller does not respond to the Auto
Attendant prompts (for example, a caller that uses a rotary telephone),
the system routes the call to a designated time-out destination. See
“Prompt Menus”
on
page 210
for more information.
If you do not specify a valid time-out destination for an Auto Attendant,
the system drops a call when it reaches the time-out value.
■
Shortcuts
— Callers can press a shortcut button to bypass an entire
greeting or prompt and move directly to a function, such as leaving a
voice mail message.
■
Dialing by Extension or Name
— A caller can reach a person by
dialing the person’s extension. The system plays the announcement of
each person identified as a possible match and asks the caller to pick
one.
■
Dialing by First Name or Last Name
— A caller can reach a person
by dialing the person’s name on the telephone keypad. After the caller
selects the Name Directory option, Auto Attendant prompts the caller
to select whether to use the first-name method or last-name method.
When the caller begins to enter the name on the keypad, Auto
Attendant performs a database lookup and prompts the caller with
the possible matches. The caller selects the appropriate name, and
Auto Attendant transfers the call to the selected telephone user.
■
Automatic Activation
— The system can activate automatically
according to the Business Hours settings (see
“Business Hours”
on
page 35
), or after an incoming call exceeds a set number of rings.
■
Routing Calls to Specific Auto Attendants
— You can use the dial
plan to map Auto Attendants to specific analog telephone extensions.
This enables the system to route incoming calls directly to a specific
Auto Attendant.
■
Voice Application Setup Utility
— From the 3Com Business
Telephone, you can use the Auto Attendant Voice Application Setup
utility to set up these Auto Attendant features:
■
Button actions
■
Time-dependent greetings and schedule
■
Main menu greeting
■
Administrator’s Auto Attendant password
Содержание 3C10402B
Страница 18: ...18 ...
Страница 22: ...22 ABOUT THIS GUIDE ...
Страница 26: ...26 CHAPTER 1 INTRODUCTION ...
Страница 74: ...74 CHAPTER 3 FEATURE SETTINGS ...
Страница 130: ...130 CHAPTER 5 TELEPHONE CONFIGURATION ...
Страница 156: ...156 CHAPTER 7 CALL DISTRIBUTION GROUPS ...
Страница 194: ...194 CHAPTER 8 PSTN GATEWAY CONFIGURATION ...
Страница 256: ...256 CHAPTER 10 SIP MODE OPERATIONS ...
Страница 328: ...328 CHAPTER 11 DIAL PLAN ...
Страница 360: ...360 CHAPTER 13 DOWNLOADS ...
Страница 370: ...370 CHAPTER 14 LICENSING AND UPGRADES ...
Страница 406: ...406 CHAPTER 16 NETWORK MANAGEMENT ...
Страница 412: ...412 CHAPTER 17 COUNTRY SETTINGS ...
Страница 450: ...450 APPENDIX A INTEGRATING THIRD PARTY MESSAGING ...
Страница 456: ...456 APPENDIX B ISDN COMPLETION CAUSE CODES ...
Страница 510: ...510 APPENDIX F OUTBOUND CALLER ID AND 911 SERVICE ...
Страница 546: ...546 APPENDIX G NBX ENTERPRISE MIB ...
Страница 566: ...566 GLOSSARY ...
Страница 578: ...578 INDEX ...
Страница 582: ......