3Com 3C10402B, Руководство администратора

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58 C
HAPTER
3: F
EATURE
S
ETTINGS
example, if ACD Group 4000 had password 1234 in release R5.0, the
new Supervisory Monitoring domain password in release R6.0 is
40001234.
■
The tones that are enabled for a new Supervisory Monitoring domain
are the same tones that were in effect for the Hunt Group or ACD
Group before the upgrade.
■
The call type settings default to incoming group calls only.
Domains and Privacy Be aware of the following privacy issues when you use Supervisory
Monitoring on your system:
■
Monitoring Ability
A supervisor can monitor:
■
All call types, which includes incoming, outgoing, and non-ACD
calls.
■
Anyone in the system.
■
Three-party conference calls. The supervisor counts as one of the
parties in a conference, which supports up to four parties at one
time.
■
Domains
A domain defines logical groupings of the agents who a supervisor, or
supervisors, is required to monitor.
The NBX 100 system can support up to 49 domains. All other
hardware platforms can support up to 101 domains.
Anyone who has a valid Supervisory Monitoring domain password can
be the supervisor and monitor domain members.
Prior to release R6.0, the supervisor had to enter the extension and
password of the last hunt group, ACD, or route point that the incoming
call traversed to monitor a call. This restriction is removed.
You must create Supervisory Monitoring domains that specify the
following information for the system:
■
The Supervisory Monitoring domain's unique name and password
■
The types of calls that the supervisor can monitor (Incoming Group
Only calls or All calls)