Chapter 50 Troubleshooting
ZyWALL USG Series User’s Guide
1038
My packet capture captured less than I wanted or failed.
The packet capture screen’s
File Size
sets a maximum size limit for the total combined size of all the
capture files on the Zyxel Device, including any existing capture files and any new capture files you
generate. If you have existing capture files you may need to set this size larger or delete existing capture
files.
The Zyxel Device stops the capture and generates the capture file when either the capture files reach
the
File Size
or the time period specified in the
Duration
field expires.
My earlier packet capture files are missing.
New capture files overwrite existing files of the same name. Change the
File Suffix
field’s setting to avoid
this.
The SecuReporter banner keeps showing up.
See
SecuReporter Banner on page 600
for more information.
50.1 Resetting the Zyxel Device
If you cannot access the Zyxel Device by any method, try restarting it by turning the power off and then
on again. If you still cannot access the Zyxel Device by any method or you forget the administrator
password(s), you can reset the Zyxel Device to its factory-default settings. Any configuration files or shell
scripts that you saved on the Zyxel Device should still be available afterwards.
Use the following procedure to reset the Zyxel Device to its factory-default settings. This overwrites the
settings in the startup-config.conf file with the settings in the system-default.conf file.
Note: This procedure removes the current configuration.
1
Make sure the
SYS
LED is on and not blinking.
2
Press the
RESET
button and hold it until the
SYS
LED begins to blink. (This usually takes about five seconds.)
3
Release the
RESET
button, and wait for the Zyxel Device to restart.
You should be able to access the Zyxel Device using the default settings.
Summary of Contents for USG110
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