P-2608HWL-Dx Series User’s Guide
Chapter 29 Troubleshooting
351
29.4 Problems Accessing the ZyXEL Device
29.4.1 Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
Table 139
Troubleshooting Accessing Your Device
PROBLEM
CORRECTIVE ACTION
I cannot
access the
ZyXEL Device.
The username is “admin”. The default password is “1234”. The
Password
and
Username
fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file. This restores all of the factory defaults including the
password.
I cannot
access the
web
configurator.
Make sure that there is not a telnet session running.
Use the ZyXEL Device’s WAN IP address when configuring from the WAN. Refer to
the instructions on checking your WAN connection.
Use the ZyXEL Device’s LAN IP address when configuring from the LAN. Refer to for
instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to
for details.
Your computer’s and the ZyXEL Device’s IP addresses must be on the same subnet
for LAN access.
If you changed the ZyXEL Device’s LAN IP address, then enter the new one as the
URL.
See the following section to check that pop-up windows, JavaScripts and Java
permissions are allowed.
You may also need to clear your Internet browser’s cache.
In Internet Explorer, click
Tools
and then
Internet Options
to open the
Internet
Option
s screen.
In the
General
tab, click
Delete Files
. In the pop-up window, select the
Delete all
offline content
check box and click
OK
. Click
OK
in the
Internet Options
screen to
close it.
If you disconnect your computer from one device and connect it to another device that
has the same IP address, your computer’s ARP (Address Resolution Protocol) table
may contain an entry that maps the management IP address to the previous device’s
MAC address).
In Windows, use
arp -d
at the command prompt to delete all entries in your computer’s
ARP table.
I cannot
remotely
manage the
ZyXEL Device
from the LAN
or WAN.
for scenarios when remote management may not be
possible.
Use the ZyXEL Device’s WAN IP address when configuring from the WAN.
Use the ZyXEL Device’s LAN IP address when configuring from the LAN.
Summary of Contents for P-2608HWL-D1
Page 2: ......
Page 24: ...P 2608HWL Dx Series User s Guide 24 Table of Contents ...
Page 32: ...P 2608HWL Dx Series User s Guide 32 List of Figures ...
Page 38: ...P 2608HWL Dx Series User s Guide 38 List of Tables ...
Page 44: ...P 2608HWL Dx Series User s Guide 44 Chapter 1 Getting To Know the ZyXEL Device ...
Page 66: ...P 2608HWL Dx Series User s Guide 66 Chapter 3 Internet and Wireless Setup Wizard ...
Page 72: ...P 2608HWL Dx Series User s Guide 72 Chapter 4 VoIP Wizard And Example ...
Page 78: ...P 2608HWL Dx Series User s Guide 78 Chapter 5 Bandwidth Management Wizard ...
Page 88: ...P 2608HWL Dx Series User s Guide 88 Chapter 6 Status Screens ...
Page 118: ...P 2608HWL Dx Series User s Guide 118 Chapter 8 LAN Setup ...
Page 138: ...P 2608HWL Dx Series User s Guide 138 Chapter 9 Wireless LAN ...
Page 166: ...P 2608HWL Dx Series User s Guide 166 Chapter 11 SIP ...
Page 176: ...P 2608HWL Dx Series User s Guide 176 Chapter 12 Phone ...
Page 184: ...P 2608HWL Dx Series User s Guide 184 Chapter 13 Phone Book ...
Page 220: ...P 2608HWL Dx Series User s Guide 220 Chapter 17 Content Filtering ...
Page 276: ...P 2608HWL Dx Series User s Guide 276 Chapter 20 Static Route ...
Page 288: ...P 2608HWL Dx Series User s Guide 288 Chapter 21 Bandwidth Management ...
Page 292: ...P 2608HWL Dx Series User s Guide 292 Chapter 22 Dynamic DNS Setup ...
Page 306: ...P 2608HWL Dx Series User s Guide 306 Chapter 23 Remote Management Configuration ...
Page 318: ...P 2608HWL Dx Series User s Guide 318 Chapter 24 Universal Plug and Play UPnP ...
Page 324: ...P 2608HWL Dx Series User s Guide 324 Chapter 25 System ...
Page 344: ...P 2608HWL Dx Series User s Guide 344 Chapter 27 Tools ...
Page 348: ...P 2608HWL Dx Series User s Guide 348 Chapter 28 Diagnostic ...
Page 360: ...P 2608HWL Dx Series User s Guide 360 Chapter 29 Troubleshooting ...
Page 378: ...P 2608HWL Dx Series User s Guide 378 Appendix B Setting up Your Computer s IP Address ...
Page 402: ...P 2608HWL Dx Series User s Guide 402 Appendix F Triangle Route ...
Page 440: ...P 2608HWL Dx Series User s Guide 440 Appendix H Internal SPTGEN ...