ZyXEL Communications NXC-8160, User Manual

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Chapter 9 Troubleshooting
NXC-8160 User’s Guide
104
9.2 NXC-8160 Access and Login
V
I forgot the LAN IP address for the NXC-8160.
1
The default LAN IP address is 192.168.1.10 .
2 If this does not work or you changed the IP address and have forgotten it, you have to
contact your vendor.
V
I forgot the password.
1
The default password is default .
2
If this does not work or you changed the password and have forgotten it, you have to
contact your vendor.
V
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default LAN IP address is 192.168.1.10 and should begin with “https://”.
• If you changed the LAN IP address ( Section 3.2 on page 36 ), use the new IP address.
• If you changed the LAN IP address and have forgotten it, see the troubleshooting
suggestions for I forgot the LAN IP address for the NXC-8160.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
Section 1.5 on page 26 .
3
Make sure your Internet browser does not block pop-up windows and has JavaScripts
and Java enabled. See
Appendix D on page 171 .
4
Make sure your computer's Ethernet adapter is installed and functioning properly.
5 Make sure your computer is in the same subnet as the NXC-8160. (If you know that
there are routers between your computer and the NXC-8160, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a
dynamic IP address. See Appendix A on page 113 .
6 If the problem continues, contact the network administrator or vendor, or try one of the
advanced suggestions.
Advanced Suggestions
• You may also need to clear your Internet browser’s cache.
In Internet Explorer, click Tools and then Internet Options to open the Internet Options
screen.
In the General tab, click Delete Files. In the pop-up window, select the Delete all offline
content check box and click OK . Click OK in the Internet Options screen to close it.