NWA/WAC/WAX Series User’s Guide
243
C
HAPTER
20
Diagnostics
20.1 Overview
Use the diagnostics screen for troubleshooting.
20.1.1 What You Can Do in this Chapter
• The
Diagnostics
screen (
) generates a file containing the Zyxel Device’s
configuration and diagnostic information if you need to provide it to customer support during
troubleshooting.
• The
Remote Capture
screen (
) enables remote packet captures on wired or
wireless interfaces through an external packet analyzer.
20.2 Diagnostics
This screen provides an easy way for you to generate a file containing the Zyxel Device’s configuration
and diagnostic information. You may need to generate this file and send it to customer support during
troubleshooting. All categories of settings and shell script files stored on the Zyxel Device will be included
in the diagnostic file.
Click
Maintenance > Diagnostics> Diagnostics
to open the
Diagnostics
screen. Click
Collect Now
to
have the Zyxel Device create a new diagnostic file.
Figure 149
Maintenance > Diagnostics> Diagnostics
The
Debug Information Center
screen then displays showing whether the collection is in progress, was
successful, or has failed. When the data collection is done, click
Download
to save the most recent
diagnostic file to a computer.
