| Troubleshooting |
272
Symptom
Reason
Solution
Unsuitable camera parameters. Adjust the camera parameters,
such as the brightness and the
white balance.
High-intensity indoor light or
direct sunlight on the camera.
Avoid those situations.
PC is not connected.
Connect a PC to your system.
The PC is turned off.
Turn on the PC.
The VCH50/VCH51 video
conferencing hub or WPP20
wireless presentation pod is
broken.
Replace it.
You cannot share content.
The WPP20 wireless
presentation pod cannot
connect to the video
conferencing system.
• Connect the WPP20 to the
video conferencing system
to obtain Wi-Fi profile.
• Make sure the wireless AP
feature of video conferencing
system is enabled.
The far site displays black
screen when you share
contents.
The reason may be that the
remote device is placed in the
private LAN and its negotiated
media address in the signaling
is different from its actual
public IP address. If you share
contents in this situation, the
contents will be sent to the
negotiated media address
other than the actual public
IP address. This may lead to
failure.
You can configure network
address adapter to let the
content send to the actual
public IP address.
Procedure:
• On your web user interface,
go to
Setting
->
Call
Features
.
• Select the desired value
from the drop-down menu of
Network Address Adapter
:
•
Disabled
- send contents
to the negotiated media
address.
•
IP Adapter
-send
contents to the actual
public IP address.
•
Port Adapter
- send
contents to the actual
public port.
•
IP & Port Adapter
- send
contents to the actual
public IP address and
port.
Summary of Contents for MeetingEye 400
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