Yealink MeetingEye 400 Administrator'S Manual Download Page 269

Page: 269 / 278

| Troubleshooting |

269

Symptom

Reason

Solution

Unsuitable monitor parameters. You can decrease the monitor’s

sharpness, brightness, and
contrast settings if they are set
to their maximum values.

Call Issues

Symptom

Reason

Solution

The network is unavailable.

Contact the network
administrator.

Your system cannot receive
calls when the far site dials your
account.

Check whether your account is
registered.

You cannot receive calls.

DND (Do Not Disturb) mode is
enabled.

Disable DND.

The far site enables DND (Do
Not Disturb) mode.

Contact the far site to disable
DND.

The account is not registered

Check whether the call parties
register the accounts.

At least one call protocol(SIP/
H.323) is enabled.

Fail to dial the IP address of the
far site.

Ping the IP address of the
far site. If it fails, contact the
network administrator. Connect
the network administrator.

The far site system is powered
off.

Contact the far site to power on
the system.

The call protocol(SIP/H.323)
that far site uses is different
from yours.

Both sites use the same call
protocol (SIP/H.323).

Encryption negotiation (SRTP/
H.235) fails.

If one site uses encryption,
ensure that the other site
enables the encryption too.

The firewall blocks the traffics.

Open necessary ports on the
firewall.

You fail to call far site.

The password of the built-in
MCU Virtual Meeting Room is
enabled.

Disable the password of the
built-in MCU Virtual Meeting
Room.

Summary of Contents for MeetingEye 400

Page 1: ......

Page 2: ...960 Conference Phone 32 CTP20 Touch Panel 34 Hardware of WPP20 Wireless Presentation Pod 34 Hardware of CPE90 Wired Expansion Microphones 35 Hardware of CPW90 BT Bluetooth Wireless Microphone 36 VCM34 36 Hardware of MSpeaker 37 Hardware of MSpeaker II 38 LED Instructions 39 MeetingEye 600 MeetingEye 400 VC880 VC800 VC500 VC200 PVT980 PVT950 LED Indicator 39 Power Indicator LED of VP59 39 Camera In...

Page 3: ...ce Type License Multipoint License 51 Traditional Deployment Methods 51 Public IP Configuration 51 Intranet Deployment 52 NAT 52 STUN 55 H 460 58 Intelligent Traversal 58 VPN 60 Cloud Deployment Method 61 Configuring Network Settings 62 Configuring IPv4 or IPv6 62 Configuring IP Addressing Mode 62 Configuring IPv4 63 Configuring IPv6 65 Setting the Wireless Network 67 Connecting to the Wireless Ne...

Page 4: ...t H 323 IP Call 94 Configuring H 323 Accounts 94 H 323 Tunneling 97 Configuring the PSTN account 98 Configuring the Video Conference Platform Account 99 Registering a Yealink Cloud Account 99 Registering a YMS Account 101 Registering a StarLeaf Account 103 Logging into Zoom Cloud Platform 104 Registering a Pexip Account 106 Logging into the BlueJeans Cloud Platform 108 Registering an EasyMeet Acco...

Page 5: ...o Recording 138 Basic Settings for CP960 Conference Phone 140 Adjusting Backlight of the CP960 Conference Phone 140 Setting the Screen Saver for CP960 Conference Phone 140 Configuring Key for Default Input 141 Configuring the Audio Settings 141 Audio Output 142 Audio Output Type 142 Specifying an Available Audio Output 143 Audio Input 144 Audio Input Type 145 Specifying an Available Audio Input 14...

Page 6: ...179 Configuring Camera Settings 181 Selecting and Setting Cameras 181 Viewing Camera Status 182 Specifying the Camera Control Mode for MeetingEye 600 MeetingEye 400 183 Enabling People Counting 184 Adjusting Camera Angle and Focus 184 Adjusting the White Balance 185 Adjusting the Exposure 186 Configuring Auto Exposure Mode 186 Configuring Manual Exposure Mode 188 Configuring the Mode of Shutter Pr...

Page 7: ...figuring Ringback Timeout 216 Configuring the Auto Refuse Timeout 217 Auto Answer 217 Answering a Call Automatically When not in a Call 217 Answering Multiple Calls Automatically 218 Muting Auto Answered Calls 218 Muting Auto Dialed Calls 219 DND Do Not Disturb 219 Enabling DND When Not in a Call 219 Enabling DND during an Active Call 220 Enabling Fast Audio Call for CP960 Conference Phone 220 Man...

Page 8: ... Integrated with Control Systems 247 Connection Methods of Control Systems 247 Connection Settings for Control Systems 247 CEC Monitor Controls 249 Configuring CEC Monitor Controls 249 Accessories with Your System 250 Using WPP20 Wireless Presentation Pod 250 Using the CPN10 PSTN Box 250 Using the VCC22 Video Conferencing Cameras 250 Controlling VCC22 Camera 250 Adjusting the Multi Camera Layout D...

Page 9: ... the Log Files to a USB Flash Drive 260 Exporting the Log Files to a Syslog Server 260 Capturing Packets 261 Capturing the Packets via Web User Interface 261 Capturing the Packets via Remote Control 264 Capturing the Packets via Ethernet Software 264 System Firmware 265 Upgrading the Firmware 266 Viewing Multipoint License Status 266 Viewing the Device Type 267 Troubleshooting 267 General Issues 2...

Page 10: ...ro Work with CP960 conference phone H 265 video codec 60 frame rate Note If you purchase VC500 but you want to use the features supported by the VC500 Pro model you can contact Yealink technical support for help Related Documents Summary of Changes Related Documents The following related documents are available Video Conferencing System Quick Start Guide which describes how to assemble the system ...

Page 11: ...r II to the VCS codec You can download these documentations online http support yealink com documentFront forwardToDocumentFrontDisplayPage For support or service please contact your Yealink reseller or go to Yealink Technical Support online http support yealink com Summary of Changes Changes for Release 43 Guide Version 43 33 Changes for Release 30 Guide Version 43 30 Changes for Release 43 Guide...

Page 12: ...s version Switching Platform Quickly Configuring to Automatically Upload Screenshots to the YMS Configuring Call Rate Adaptation Displaying Camera Name When Multi Camera Connected Configuring SNMP Major updates have occurred to the following sections Configuring Video Recording Configuring Virtual Meeting Room Setting the Camera Presets Using WPP20 Wireless Presentation Pod Call Issues Getting Sta...

Page 13: ...th Wireless Microphone VCM34 Hardware of MSpeaker Hardware of MSpeaker II Hardware of MeetingEye 600 Yealink MeetingEye 600 is the smart video conferencing endpoint designed for medium meeting rooms It adopts 20MP super wide angle lens and 10x Hybrid Zoom providing excellent video quality with delicate details Its dual UHD 4K video conference AI technologies and the auto privacy shutter allow user...

Page 14: ...ed 9 USB Connect to a USB flash drive for storing screenshots recording videos or capturing packets If you insert multiple USB flash drives to the VCS endpoint simultaneously only the last USB flash drives you insert can be identified by the endpoint Insert a PSTN box CPN10 for connecting to the PSTN Public Switched Telephone Network Pair with WPP20 Hardware of MeetingEye 400 Yealink MeetingEye 40...

Page 15: ...sh drives to the VCS endpoint simultaneously only the last USB flash drives you insert can be identified by the endpoint Insert a PSTN box CPN10 for connecting to the PSTN Public Switched Telephone Network Pair with WPP20 7 Security Slot Allow you to connect a universal security cable to the VCS endpoint so you can lock the VCS endpoint down The VCS endpoint cannot be removed when locked Hardware ...

Page 16: ...g packets If you insert multiple USB flash drives to the VCS endpoint simultaneously only the last USB flash drives you insert can be identified by the endpoint Insert a WF50 Wi Fi USB Dongle for connecting to Wi Fi or providing wireless AP Insert a BT42 Bluetooth USB Dongle for connecting to the CPW90 BT Bluetooth wireless microphones Insert a PSTN box CPN10 for connecting to the PSTN Public Swit...

Page 17: ...lot Allow you to connect a universal security cable to the VCS endpoint so you can lock the VCS endpoint down The VCS endpoint cannot be removed when locked Hardware of PVT980 Codec PVT980 targeted at large meeting room is applicable to the meeting room with a rack or the lecture hall Possessing rich physical interfaces for audio and video connection the system can be connected to the 3rd party ca...

Page 18: ...or for displaying video images 8 VC Hub Camera If you want to use wired sharing to present connect this port to the Codec port on the VCH50 video conferencing hub to the PoE port on the VCH51 video conferencing hub Connect this port to the Camera port on the VCC22 video conferencing camera If you need an audio device connect this port to the Internet port on the CP960 Conference phone 9 Internet C...

Page 19: ...a WF50 Wi Fi USB Dongle for connecting to Wi Fi or providing wireless AP Insert a BT42 Bluetooth USB Dongle for connecting to the CPW90 BT Bluetooth wireless microphones Insert a PSTN box CPN10 for connecting to the PSTN Public Switched Telephone Network 4 VC Hub Phone If you want to use wired sharing to present connect this port to the Codec port on the VCH50 video conferencing hub to the PoE por...

Page 20: ...spect ratios and can adapt to the monitors automatically The VC500 PVT950 camera can be panned 60 degrees range tilted 40 degrees range and support 5 x optical zoom white balance and automatic gain Front Panel of VC500 PVT950 Codec Rear Panel of VC500 Codec Front Panel of VC500 PVT950 Codec The LED indicator in front of the camera indicates different camera status Related information MeetingEye 60...

Page 21: ... wireless microphones Insert a PSTN box CPN10 for connecting to the PSTN Public Switched Telephone Network 2 VC Hub Phone If you want to use wired sharing to present connect this port to the Codec port on the VCH50 video conferencing hub to the PoE port on the VCH51 video conferencing hub Connect to CTP20 If you need an audio device connect this port to the Internet port on the CP960 Conference ph...

Page 22: ...icates different camera status Related information MeetingEye 600 MeetingEye 400 VC880 VC800 VC500 VC200 PVT980 PVT950 LED Indicator Rear Panel of VC200 Codec Port Name Description 1 USB Connect to a USB flash drive for storing screenshots recording videos or capturing packets If you insert multiple USB flash drives to the VCS endpoint simultaneously only the last USB flash drives you insert can b...

Page 23: ... locked 5 Line Out Connect to an audio output device via an audio cable 3 5mm 6 Internet Connect to the PoE via the network cable Bottom of VC200 Codec Port Name Description 7 VESA Fix VC200 to the TV stand or a tripod via a 1 4 20 UNC screw 8 Reset Key Reset the VCS endpoint to factory defaults Hardware of VP59 Codec You can use VP59 as a video phone on your desktop you can also use it as a video...

Page 24: ...rted 24 Name Description 1 Power Indicator LED Indicates the call status and the system status 2 Touch Screen Tap to select items and navigate menus Displays the time the date the call and other related information ...

Page 25: ... Provides hands free speakerphone audio output 14 Hookswitch Picking up the handset from the handset cradle the hookswitch bounces and the phone connects to the line Laying down the handset on the handset cradle the phone disconnects from the line 15 Shutter Switch Covers or uncovers the camera When the camera is switched off the video image turns to be black 16 Camera Indicator LED Indicates the ...

Page 26: ...Scroll Wheel OK Key Scroll up or down to the desired menu item Press the key to go to the sub menu or confirm actions Adjust the focal length of the camera After selecting the video scroll up or down to zoom in out the video image Hang up key End a call or exit a conference call Return to the idle screen Long press to shut down the system or put the system to sleep Press it to power on the system ...

Page 27: ...ontrol allows you to operate a video conferencing system including placing calls adjusting EQ volume controlling the camera navigating screens and more The following table introduces the keys on the remote control No Name Description 1 Power Key Power on or power off the system Put the system to sleep or wake up the system ...

Page 28: ...menu items Pan and tilt the camera to adjust the viewing angle 11 Mute Key Mute or unmute the microphone 12 Home key Return to the idle screen when the system is not in a call Open the Talk Menu during a call 13 Back key Return to the previous menu 14 Off hook Key Enter the pre dialing screen the dialing screen or the answering screen 15 Delete Key Delete the text Delete one character at a time Lo...

Page 29: ...onferencing cameras to the VC880 PVT980 video conferencing system and 8 to VC800 video conferencing system The VCC22 camera can be panned 100 degrees range tilted 30 degrees range and supports 12 x optical zoom white balance and automatic gain Front Panel of VCC22 Video Conferencing Camera Rear Panel of VCC22 Video Conferencing Camera Front Panel of VCC22 Video Conferencing Camera The LED indicato...

Page 30: ...ot be removed when locked Hardware of VCH50 Video Conferencing Hub You can connect VCH50 to the computer for presenting If you want to connect a PC to your system using Ethernet cable you need to connect the VCH50 video conferencing hub to your system Connecting VCH50 to the computer for presenting is not applicable to VP59 Left Side of VCH50 Cable Hub Right Side of VCH50 Cable Hub Rear Panel of V...

Page 31: ...le for sharing contents 5 USB Connect to a USB flash drive Insert a USB flash drive for storing screenshots recording videos or capturing packets Hardware of VCH51 Video Conferencing Hub You can connect VCH51 to the computer for presenting If you want to connect a PC to your system using Ethernet cable you need to connect the VCH50 video conferencing hub to your system Connecting VCH51 to the comp...

Page 32: ...s Right Side of VCH51 Cable Hub Port Name Description 1 PoE Connect to the VC Hub Phone port on the VCS codec or to the PoE Hardware of CP960 Conference Phone You can use CP960 as a microphone and a speaker when you are using MeetingEye 600 MeetingEye 400 VC200 VC500 VC800 VC880 PVT980 PVT950 to place calls You can also place calls answer calls or view directory and history on the CP960 ...

Page 33: ...acitive 5 point touch screen 5 Volume Touch Keys Adjust the volume of the speaker ringer or media 6 HOME Touch Key Return to the idle screen 7 Wired Mic Ports Allow you to connect CPE90 to your phone optional 8 Internet Connect to the VC Hub Phone port on the video conferencing system Connect to the Audio port on the VCH50 video conferencing hub 9 Security Slot Allow you to connect a universal sec...

Page 34: ... CP960 Conference Phone CTP20 Touch Panel As the controller of VCS endpoints CTP20 touch panel can help you fully control the VCS endpoints You can use it to place calls initiate conferences adjust the volume control the camera record videos and so on What s more CTP20 supports collaborative editing and the annotation that is to say participants can add notes to the presentation or to the whiteboa...

Page 35: ...ng presses it for 3 seconds and release it and then choose the window you want to share 3 LED Indicator Indicates the status Related information LED Instructions of WPP20 Wireless Presentation Pod Hardware of CPE90 Wired Expansion Microphones The CPE90 can work as expansion microphones of the CP960 conference phone It supports 360 degree audio pickup at a radius of up to 3 meters You can connect 2...

Page 36: ...ing system It supports 360 degree audio pickup at a radius of up to 3 meters There are a mute button and a battery indicator LED on its top You can mute or unmute the CPW90 BT by tapping the mute button CPW90 BT Bluetooth Wireless Microphones is not applicable to VP59 Name Description 1 Power Indicator LED Indicates the battery information 2 Built in Microphone Supports 360 degree audio pickup at ...

Page 37: ... Getting Started 37 Rear Panel of VCM34 Name Description 1 PoE Connect VCM34 to the VC Hub Phone port on the VCS codec 2 Internet It is used to connect VCM34 Hardware of MSpeaker Front Panel of MSpeaker ...

Page 38: ... to VC800 Line Out Port as an audio input Hardware of MSpeaker II Front Panel of MSpeaker II Rear Panel of MSpeaker II Name Description 1 Power Input It is used to connect MSpeaker to the power adapter 2 Line In It is used to connect MSpeaker II to the Line Out Port as an audio input 3 Audio It is used to connect MSpeaker to the VC Hub Camera Port as an audio input ...

Page 39: ...ndicator LED Status Description Solid green The system is powered on Solid red The system is in sleep mode Flashing red The system codec is upgrading firmware Solid orange System exception for example network unavailable update failure Off The system is powered off or is not connected to the power adapter Power Indicator LED of VP59 LED Status Description Solid red The phone is initializing Fast f...

Page 40: ...bled Flashing red The VCC22 video conferencing camera is upgrading firmware Solid orange The VCC22 video conferencing camera is not selected Off The VCC22 video conferencing camera is not connected to the PoE switch LED Instructions of CTP20 LED Status Description Solid green VCS codec is powered on Solid red CTP20 is in sleep mode Solid orange CTP20 is not connected to VCS codec Mute Indicator LE...

Page 41: ...seconds and then off The CPW90 BT is in the idle mode Solid green The CPW90 BT is fully charged Solid red The CPW90 BT is being charged Fast flashing red 3 times and then off The battery capacity is too low to turn on the CPW90 BT Slowly flashing red The battery capacity is less than 10 Off If you tap the mute button and the power indicator LED on the CPW90 BT is still off it means the CPW90 BT is...

Page 42: ...fter start up The WPP20 pairs to the video conferencing system successfully but it does not detect that the Yealink Wireless Presentation Pod software is running on your PC Yealink Wireless Presentation Pod software is turned off Firmware update fails Slowly flashing red Wi Fi profile update fails Powering on and off Powering on MeetingEye 600 MeetingEye 400 VC880 VC800 VC500 VC200 PVT980 PVT950 P...

Page 43: ...file Configuring the VLAN If you connect the system to a switch the switch notifies the system of the VLAN information defined on the switch The system can then proceed with the DHCP request for its network settings if using DHCP Querying the DHCP Server The system is capable of querying a DHCP Dynamic Host Configuration Protocol server After establishing network connectivity the system can obtain...

Page 44: ...g Server StarLeaf Zoom Pexip BlueJeans EasyMeet Videxio Custom platform Configuration Methods You can configure MeetingEye 600 MeetingEye 400 PVT980 PVT950 VC880 VC800 VC500 Pro VC500 VC200 via the web user interface the remote control CTP20 or CP960 For VP59 you can configure it directly or use the web user interface Using Web User Interface Using CTP20 Touch Panel Using the Remote Control Use CP...

Page 45: ...rotocol used for accessing the web user interface of the system Both HTTP and HTTPS are available The HTTPS ensures that the configuration of all login information such as user names and passwords is transmitted using an encrypted channel If you disable the desired protocol you cannot access the web user interface via this protocol Procedure 1 Do one of the following On your web user interface go ...

Page 46: ...e the user to access the web user interface via the HTTP and HTTPS CTP20 Endpoint VP59 User and Administrator Account Login Changing the Administrator Password Enabling the User Type Changing the Administrator Password The default administrator name is admin and the administrator password is 0000 Only the user with the administrator permission can change the password For security reasons you shoul...

Page 47: ...n access basic configurations such as contacts The default user name is user and the password is 1234 Procedure 1 On your web user interface go to Security Security 2 Configure and save the following settings Parameter Description Configuration Method User Mode Select User Web user interface User Type Enables the user role Default Disabled Web user interface User Password New Password and Confirm ...

Page 48: ...l Except for the remote control you can use the virtual remote control on your web user interface to control your system Procedure 1 On your web user interface go to Home Remote Control The virtual remote control appears 2 Click the corresponding keys on the remote control to control the VCS codec 3 Click Remote Control to close the virtual remote control Customizing the Key Type You can configure...

Page 49: ... 600 MeetingEye 400 Camera Control press to go to the Camera Control page Default Presentation Web user interface Disabling Remote Control Keys All keys on the remote control are enabled by default If you do not want to use some keys on the remote control you can disable them Procedure 1 On your web user interface go to Setting Remote Control 2 In the Enable Remote Control Key field turn off the c...

Page 50: ... monitor will prompt DEMO ONLY NOT FOR RESELL A demo machine supports 24 way calls 1 conference creator and 24 participants and is valid for one year You can change the demo machine to be a normal machine by importing a device type license which you can get from Yealink technical support After changing to a normal machine the VCS codec supports 1 video call and 5 voice calls 1 conference creator a...

Page 51: ...eo call with presentation a conference moderator and 24 participants Period of validity eternal One worldwide unique license for every VC880 VC800 PVT980 PVT950 and the license cannot be used by other devices You can purchase the license from Yealink resellers by providing the MAC address of your VC880 VC800 PVT980 PVT950 Importing Device Type License Multipoint License Procedure 1 On your web use...

Page 52: ...on your system It can help convert the internal network address and port carried in the H 323 SIP payload to the public network address and port when communicating with the internal and external networks Note If H 460 firewall traversal is enabled on the system the system will automatically ignore the static NAT settings for H 323 calls For more information refer to Configuring H 460 for H 323 Pro...

Page 53: ...r the SIP protocol Procedure 1 Do one of the following On your web user interface go to Network NAT Firewall NAT Configuration On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Network Wired Network NAT Firewall NAT For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Advanced NAT Firewall NAT For VC200 go to More Network Wired Network NAT Firewall NAT For VP59 tap Setting Advance...

Page 54: ...count SIP IP Call NAT Traversal On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Advanced Account SIP IP Call NAT Traversal For VC880 VC800 VC500 VC200 PVT980 PVT950 go to More Setting Advanced SIP IP Call NAT Traversal For VP59 tap Setting Advanced SIP IP Call NAT Traversal On your CTP20 tap Setting Advanced Account SIP IP Call NAT Traversal 2 Configure and save the following sett...

Page 55: ...figure and save the following settings Parameter Description Configuration Method Static NAT Type Select Manual Manual Settings and then configure the NAT address manually Web user interface Endpoint NAT Public IP Address Public IP Address Configure the NAT address for the system manually Web user interface Endpoint Route Traversal Configure the route traversal type Auto NAT works only when making...

Page 56: ... STUN server and then the mapped IP address and the port are placed in the Binding Response Binding Success Response MAPPED ADDRESS 59 61 92 59 19232 The system will send SIP message using the mapped IP address and the port Note STUN does not enable the incoming TCP connections through NAT so H 323 is not supported And STUN does not support the incoming UDP packets through symmetric NAT Configurin...

Page 57: ...f you want to make private to public calls via SIP protocol SIP account and SIP IP call you can enable STUN feature for SIP protocol Procedure 1 Do one of the following On your web user interface go to Account SIP Account SIP IP Call NAT Traversal On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Advanced Account SIP IP Call NAT Traversal For VC880 VC800 VC500 VC200 PVT980 PVT950 go...

Page 58: ... 460 Active On your VCS For MeetingEye 600 MeetingEye 400 go to Setting Advanced Account H 323 H 460 For VC880 VC800 VC500 VC200 PVT980 PVT950 go to More Setting Advanced H 323 H 460 Active For VP59 tap Setting Advanced H 323 H 460 On your CTP20 tap Setting Advanced Account H 323 H 460 2 Configure and save the following settings Parameter Description Configuration Method H 460 Active Enable or dis...

Page 59: ...e following example illustrates a scenario about using the audio video intelligent traversal The VCS A locates in the intranet with the feature of audio video intelligent traversal enabled and the router does not support the ALG feature The VCS B locates in the public network A calls B and then A sends the RTP packets to the B If B disables the audio video intelligent traversal feature B will send...

Page 60: ...tion authentication and encryption to ensure the integrity privacy and validity of the transmitted data VCS uses OpenVPN to achieve VPN feature To prevent disclosure of private information tunnel endpoints must authenticate each other before the secure VPN tunnel is established After you configure VPN feature on the system the system will act as a VPN client and uses the certificates to authentica...

Page 61: ...terface Endpoint CTP20 Upload VPN Config Upload the compressed package of VPN related files tar to the system If you change this parameter the system will reboot to make the change take effect Web user interface Cloud Deployment Method When holding a video conference customers may encounter several problems such as no public IP address weak network infrastructure complicated firewall configuration...

Page 62: ...as the IPv4 IPv6 dual stack addressing mode Note Yealink video conferencing systems comply with the DHCPv4 specifications documented in RFC 2131 and the DHCPv6 specifications documented in RFC 3315 Configuring IP Addressing Mode Configuring IPv4 Configuring IPv6 Configuring IP Addressing Mode Procedure 1 Do one of the following On your web user interface go to Network LAN Configuration Internet Po...

Page 63: ...ode is set to IPv4 or IPv4 IPv6 Procedure 1 Do one of the following On your web user interface go to Network LAN Configuration IPv4 Config On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Network Wired Network IPv4 For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Advanced Wired Network IPv4 For VC200 go to More Network Wired Network IPv4 For VP59 go to Setting Advanced Wired ...

Page 64: ...erface Endpoint CTP20 IPV4 Subnet Mask Subnet mask Configure the subnet mask assigned to the system Note It is configurable only when the network type is selected as Static IP If you change this parameter the system will reboot to make the change take effect Web user interface Endpoint CTP20 Gateway Default Gateway Configure the gateway assigned to the system Note It is configurable only when the ...

Page 65: ...ffect Web user interface Endpoint CTP20 Configuring IPv6 The system can automatically obtain the network parameters via DHCPv6 You can also manually configure IPv6 network Make sure that your network environment supports IPv6 Before you begin Make sure that your network mode is set to IPv6 or IPv4 IPv6 Procedure 1 Do one of the following On your web user interface go to Network LAN Configuration I...

Page 66: ...ess Configure the IPv6 address assigned to the system Note It is configurable only when the network type is selected as Static IP If you change this parameter the system will reboot to make the change take effect Web user interface Endpoint CTP20 IPv6 prefix 0 128 IP prefix Configure the IPv6 prefix Note It is configurable only when the network type is selected as Static IP If you change this para...

Page 67: ...feature is enabled If you change this parameter the system will reboot to make the change take effect Web user interface Endpoint CTP20 Setting the Wireless Network For VC880 VC800 VC500 PVT980 PVT950 you need to connect a WF50 Wi Fi USB Dongle to the system for connecting to the wireless network You can connect the MeetingEye 600 MeetingEye 400 VC200 VP59 to a wireless network directly Connecting...

Page 68: ...reless network SSID and connect to it If the network is secure enter its password in the Password field and tap Join to Network Connecting to a Hidden Wireless Network Some wireless networks do not broadcast their SSIDs which makes them unavailable to find In order to connect to one of those networks you need to connect to one of them manually Procedure 1 Do one of the following On your VCS For Me...

Page 69: ...To avoid the device connected to a saved wireless network automatically you can configure the device not to save a Wi Fi Next time you need enter the Wi Fi password to connect the Wi Fi Procedure 1 Do one of the following On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Network Wi Fi For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Advanced Wi Fi For VC200 go to More Network ...

Page 70: ...r MeetingEye 600 MeetingEye 400 go to More Setting Network Wi Fi Wireless AP For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Advanced Wireless AP For VC200 go to More Network Wireless AP For VP59 tap Setting Network Connection Wireless AP On your CTP20 tap Setting Network Host Network Network Wireless AP 2 Enable the Wireless AP 3 If you already enabled Wi Fi select OK to turn it off Config...

Page 71: ...ce Endpoint CTP20 Password AP Password Configure the password of the wireless AP Note only when the security mode is WPA2 PSK do you need to configure this parameter Web user interface Endpoint CTP20 Network Sharing Enable or disable the system to share its wired network to the connected devices On The connected devices can use an Internet connection Off The connected devices cannot use an Interne...

Page 72: ...Procedure 1 Do one of the following On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Network Wi Fi Wireless AP AP Device List For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Advanced Wireless AP AP Device List For VC200 go to More Network Wireless AP AP device list For VP59 tap Setting Network ConnectionWireless APAP device list On your CTP20 tap Setting Network Host Network...

Page 73: ...following On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Network Wi Fi Wireless AP Blacklist For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Advanced Wireless AP Blacklist For VC200 go to More Network Wireless AP Blacklist For VP59 tap Setting Network Connection Wireless AP Blacklist On your CTP20 tap Setting Network Host Network Network Wireless AP Blacklist 2 Select the ...

Page 74: ...IPv6 On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Network Wired Network IPv4 IPv4 For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Advanced Wired Network IPv4 IPv6 For VC200 go to More Network Wired Network IPv4 IPv6 For VP59 go to Setting Advanced Wired Network IPv4 IPv6 On your CTP20 tap Setting Network Host Network Network Wired Network IPv4 IPv6 2 Configure and save t...

Page 75: ...more information on DHCP options refer to RFC 2131 or RFC 2132 Supported DHCP Option of IPv4 DHCP Option 42 Option 2 DHCP Option 12 Supported DHCP Option of IPv4 The following table lists the DHCP options supported by Yealink VCS in IPv4 network Parameter DHCP Options Description Subnet Mask 1 Specify the subnet mask of the client Time Offset 2 Specify the offset between the client subnet and the ...

Page 76: ...ngs DHCP Option 12 You can specify a hostname for the system When the system sends the request of DHCP DISCOVER it will report the configured host name to the DHCP server via DHCP option 12 See RFC 1035 for character restrictions Configuring the Host Name Configuring the Host Name Procedure 1 On your web user interface go to Network LAN Configuration Host Name 2 Configure and save the following se...

Page 77: ...interface go to Network Advanced LLDP On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Network Wired Network Advanced Network LLDP For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Advanced Advanced Network LLDP For VC200 go to More Network Wired Network Advanced Network LLDP For VP59 tap Setting Advanced Advanced Network LLDP On your CTP20 tap Setting Network Host Network Adv...

Page 78: ...your CTP20 tap Setting Network Host Network Advanced Network VLAN 2 Configure and save the following settings Parameter Description Configuration Method Active Enable or disable VLAN for the Internet port Note the default value is Off If you change this parameter the system will reboot to make the change take effect Web user interface Endpoint CTP20 VID 1 4094 Configure the identification of the V...

Page 79: ...user interface Option Specify the DHCP option from which the system obtains the VLAN settings You can configure at most 5 DHCP options and separate them by commas Note the value can be any integer from 128 to 254 The default value is 132 If you change this parameter the system will reboot to make the change take effect Web user interface 802 1x Authentication You can use 802 1x authentication to r...

Page 80: ...twork 802 1 Mode 2 Configure and save the following settings Parameter Description Configuration Method 802 1x Mode Specify the 802 1x authentication mode Disabled EAP MD5 EAP TLS PEAP MSCHAPv2 EAP TTLS EAP MSCHAPv2 Note the default value is disabled If you change this parameter the system will reboot to make the change take effect Web user interface Endpoint CTP20 Identity Configure the user name...

Page 81: ...will reboot to make the change take effect Web user interface Enabling Disabling the PC Port The PC port of the VP59 is activated by default and can be used to provide computers with the network If you do not want the VP59 to provide network to the computer you can disable this feature Procedure 1 On your web user interface go to Network PC Port PC Port Active 2 Configure and save the following se...

Page 82: ...s 100Mbps or 1000Mbps Half Duplex transmit in 10Mbps or 100Mbps The supported transmission methods for VC200 are listed below Auto Full Duplex transmit in 10Mbps or 100Mbps Half Duplex transmit in 10Mbps or 100Mbps The supported transmission methods for VP59 are listed below WAN Port Link Auto Negotiation Full Duplex transmit in 10Mbps 100Mbps or 1000Mbps Half Duplex transmit in 10Mbps or 100Mbps ...

Page 83: ...ese ports during a call The specific number of the port depends on the number of participants in the call the protocol used and the number of ports required for the type of call video or voice To minimize the number of UDP and TCP ports that are available for communication you can restrict the ports range Procedure 1 Do one of the following On your web user interface go to Network NAT Firewall Res...

Page 84: ...conferencing system is subject to the bandwidth and the delay Therefore the QoS is very important for the network having limited bandwidth QoS is a major issue in VoIP implementations regarding how to guarantee that packet traffic is not delayed or dropped due to interference from other lower priority traffic Your system supports the DiffServ model of QoS Audio QoS The loss of audio packets the de...

Page 85: ...on Method QoS Enable Enable or disable the QoS feature Note the default value is Off If you change this parameter the system will reboot to make the change take effect Web user interface Endpoint CTP20 Audio Priority Configure the DSCP Differentiated Services Code Point for audio packets Note the default value is 63 The greater the number is the higher the priority is If you change this parameter ...

Page 86: ...out this task Configure the MTU size used in calls based on the network bandwidth settings If the video becomes blocky or network errors occur packets may be too large decrease the MTU If the network is burdened with unnecessary overhead packets may be too small increase the MTU Procedure 1 Do one of the following On your web user interface go to Network Advanced MTU On your VCS For MeetingEye 600...

Page 87: ...ode If you change this parameter the system will reboot to make the change take effect Web user interface Configuring SNMP SNMP Simple Network Management Protocol is an Internet standard protocol for managing devices on IP networks It is used mostly in network management systems to monitor network attached devices for conditions that warrant administrative attention SNMP exposes management data in...

Page 88: ...make the change take effect Web user interface Trusted Address Configure the IP address or domain name of the SNMP server Note If you change this parameter the system will reboot to make the change take effect Web user interface Configuring Account Settings This chapter provides information on how to configure account settings Setting SIP Account SIP IP Call Setting H 323 Account H 323 IP Call Con...

Page 89: ...vanced Account SIP Account 2 Configure and save the following settings Parameter Description Configuration Method Line Active SIP Account Enable or disable SIP Accounts Note the default value is On If it is set to disabled the devices cannot place or receive calls via the SIP protocol Web user interface Endpoint CTP20 Username The username of this SIP account Note the default value is blank Web us...

Page 90: ... of the SIP account to the outbound proxy server Default Disabled Web user interface Endpoint CTP20 Outbound Proxy Server Outbound Server Configure the IP address or domain name of the outbound proxy server for this SIP account Note only the outbound proxy server is enabled do you need to configure this parameter Web user interface Endpoint CTP20 Port Configure the port of the outbound proxy serve...

Page 91: ...SIP server that supports TLS DNS NAPTR the device performs the DNS NAPTR and SRV request to find the service type and the port if no server port is given Default UDP Web user interface Endpoint CTP20 Server Expires The registration timeout in seconds of the device After the timeout the device will send the registration request to the SIP server again Default 3600 seconds Web user interface Endpoin...

Page 92: ...e account If you do not want the third party or Yealink old devices for example VC110 VC120 VC400 T49G or VC800 VC500 VC200 running firmware version prior to V40 to make IP calls to you you can enable the advanced security feature and set the IP call password For MeetingEye 600 MeetingEye 400 VC880 VC800 VC500VC200 PVT980 PVT950 you can you can also disable this feature to prevent unknown public n...

Page 93: ...ystem can call the far site by dialing an IP address directly Web user interface Endpoint Transport Specify the type of transport protocol for the SIP IP call The supported protocols are as follows UDP it provides the best transmission for SIP signaling TCP it provides a reliable transmission for SIP signaling Default TCP Web user interface Endpoint CTP20 Advanced Security is not applicable to VP5...

Page 94: ... Do one of the following On your web user interface go to Account H 323 On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Advanced Account H 323 For VC880 VC800 VC500 VC200 PVT980 PVT950 go to More Setting Advanced H 323 For VP59 tap Setting Advanced H 323 On your CTP20 tap Setting Advanced Account H 323 2 Configure and save the following settings Parameter Description Configuration...

Page 95: ...e gatekeeper they can make point to point calls by dialing their extensions Web user interface Endpoint CTP20 Gatekeeper Mode Gatekeeper Type Configures the gatekeeper mode Off the system does not use a gatekeeper Auto the system automatically discovers a gatekeeper Manual specify the IP address and the port for the gatekeeper manually You need manually configure the IP address and the port for th...

Page 96: ...user interface Endpoint CTP20 Port Gatekeeper Port 2 Configure the port for the secondary gatekeeper Note the default port number is 1719 The value can be any integer from 0 to 65535 Web user interface Endpoint CTP20 Gatekeeper Authentication Gatekeeper Verify Enable or disable support for the gatekeeper authentication Note the default value is Off When Gatekeeper Authentication is enabled the gat...

Page 97: ...ter receiving the acknowledgement message the system may transmit RTP streams to the far site On the system sends an OLC message to the far site and then transmits RTP streams to the far site directly before receiving the acknowledgement message of OLC For some gatekeepers you need to enable this feature to avoid black screen during a call Default Off Web user interface H 323 Tunneling The tunneli...

Page 98: ...Network It is a cost effective solution for PSTN office Up to 2 cascaded PSTN Boxes can be installed to video conferencing systems which allow you to experience the conference conveniently in excellent speech quality with PSTN For more information refer to Yealink PSTN Box CPN10 Quick Start Guide After PSTN is connected you can take the PSTN as one audio and use the PSTN to join the conference mix...

Page 99: ...ging into Zoom Cloud Platform Registering a Pexip Account Logging into the BlueJeans Cloud Platform Registering an EasyMeet Account Logging into Videxio Platform Registering a Custom Account Registering a Yealink Cloud Account About this task The Yealink VC Cloud Management Service is a value added and cloud based service platform for Cloud systems It offers significant convenience and cost saving...

Page 100: ...onference Platform For VP59 go to Setting Advanced Video Conference Platform On your CTP20 go to Setting Advanced Account Video Conference Platform 2 Configure and save the following settings Parameter Description Configuration Method Cloud Account Enables the Cloud feature Note if it is set to Off your device cannot register a Yealink Cloud account Web user interface Endpoint CTP20 Platform Type ...

Page 101: ... when you log in next time Only when you select to log into Yealink VC Cloud Management Service via Username password can this feature be configured Endpoint CTP20 Note A Yealink Cloud account can be logged into 5 devices at most simultaneously Registering a YMS Account You can use Yealink YMS account to log into Yealink Meeting Server YMS About this task For more information on how to add YMS acc...

Page 102: ... and save the following settings Parameter Description Configuration Method Cloud account Enables the Cloud feature Note if it is set to Off your device cannot log into YMS Web user interface Endpoint CTP20 Platform Type Select YMS Web user interface Endpoint CTP20 ID Specify the ID when registering this YMS account Note the default value is blank Web user interface Endpoint CTP20 Password Specify...

Page 103: ...eive the new firmware from Yealink Meeting Server Registering a StarLeaf Account You can log into the StarLeaf Cloud platform About this task When you place a call using the StarLeaf Cloud account you can Call the other StarLeaf Cloud account to establish a point to point call Call into the Virtual Meeting Room to join the video conference with other devices Call between StarLeaf Cloud account and...

Page 104: ...server Logging into Zoom Cloud Platform You can log into Zoom cloud platform and call into the VMRs to join in the video conferences with other participants Procedure 1 Do one of the following On your web user interface go to Account VC Platform On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Advanced Account Video Conference Platform For VC880 VC800 VC500 VC200 PVT980 PVT950 go t...

Page 105: ...TLS it provides a safe transmission for SIP signaling TLS is available only when the device is registered on a SIP server that supports TLS DNS NAPTR the device performs the DNS NAPTR and SRV request to find the service type and the port if no server port is given Default TCP Web user interface Server Expires The registration timeout in seconds of the device After the timeout the device will send ...

Page 106: ...ing Advanced Video Conference Platform For VP59 go to Setting Advanced Video Conference Platform On your CTP20 go to Setting Advanced Account Video Conference Platform 2 Configure and save the following settings Parameter Description Configuration Method Cloud Account Enables the Cloud feature Note if it is set to Off your device cannot register a Pexip account Web user interface Endpoint CTP20 Pl...

Page 107: ... Specify the transport protocol for transmitting the SIP signaling The supported protocols are as follows UDP it provides the best transmission for SIP signaling TCP it provides a reliable transmission for SIP signaling TLS it provides a safe transmission for SIP signaling TLS is available only when the device is registered on a SIP server that supports TLS DNS NAPTR the device performs the DNS NA...

Page 108: ...rm Call into the Virtual Meeting Room to join the video conference with other devices Receive meeting schedule from the BlueJeans Cloud platform Procedure 1 Do one of the following On your web user interface go to Account VC Platform On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Advanced Account Video Conference Platform For VC880 VC800 VC500 VC200 PVT980 PVT950 go to More Setti...

Page 109: ...ssion for SIP signaling TLS is available only when the device is registered on a SIP server that supports TLS DNS NAPTR the device performs the DNS NAPTR and SRV request to find the service type and the port if no server port is given Default TCP Web user interface Server Expires The registration timeout in seconds of the device After the timeout the device will send the registration request to th...

Page 110: ...tting Advanced Video Conference Platform For VP59 go to Setting Advanced Video Conference Platform On your CTP20 go to Setting Advanced Account Video Conference Platform 2 Configure and save the following settings Parameter Description Configuration Method Cloud Account Enables the Cloud feature Note if it is set to Off your device cannot register an EasyMeet account Web user interface Endpoint CT...

Page 111: ...otocol for transmitting the SIP signaling The supported protocols are as follows UDP it provides the best transmission for SIP signaling TCP it provides a reliable transmission for SIP signaling TLS it provides a safe transmission for SIP signaling TLS is available only when the device is registered on a SIP server that supports TLS DNS NAPTR the device performs the DNS NAPTR and SRV request to fi...

Page 112: ... point to point call Call into the Virtual Meeting Room to join the video conference with other devices Procedure 1 Do one of the following On your web user interface go to Account VC Platform On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Advanced Account Video Conference Platform For VC880 VC800 VC500 VC200 PVT980 PVT950 go to More Setting Advanced Video Conference Platform For...

Page 113: ... the following settings Parameter Description Configuration Method Cloud Account Enables the Cloud feature Note if it is set to Off your device cannot register a custom account Web user interface Endpoint CTP20 Platform Type Select Custom Web user interface Endpoint CTP20 Label Configure the label for this custom account Note the default value is blank Web user interface Endpoint CTP20 Username Sp...

Page 114: ...s Off If it is set to On the password will be filled automatically when you enter the username next time Endpoint CTP20 Transport Specify the transport protocol for transmitting the SIP signaling The supported protocols are as follows UDP it provides the best transmission for SIP signaling TCP it provides a reliable transmission for SIP signaling TLS it provides a safe transmission for SIP signali...

Page 115: ...You can log in to the accounts of different platforms in advance on the system and enable the quickly switch platform feature Users can quickly select the account from the account area in the top right corner of CTP20 Procedure 1 Do one of the following On your web user interface go to Account VC Platform For MeetingEye 600 MeetingEye 400 go to More Setting Advanced Account Video Conference Platfo...

Page 116: ...he Ring Tone for the VP59 Configuring Automatic Sleep Time Configuring the Display to Wake up the Sleeping Endpoint Allowing Website Snapshot Setting the Screen Saver Wait Time Customizing the Local Interface for the System Muting the Microphone Configuring Microphone Mute Mode Configuring the Keyboard Input Method Configuring USB Storage Configuring Local Storage Configuring the Screenshot Config...

Page 117: ...eb page On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Basic Basic Language For VC880 VC800 VC500 VC200 PVT980 PVT950 go toMore Setting Basic Language For VP59 tap Setting Basic Language On your CTP20 tap Setting Basic General Language 2 Select the desired language 3 Save the change Configuring Key Tone You can enable the key tone feature When you press any key on the remote cont...

Page 118: ...ng time zone Time Zone Time Zone Name Time Zone Time Zone Name 11 00 Samoa 01 00 Poland Warsaw 10 00 United States Hawaii Aleutian 02 00 Estonia Tallinn 10 00 United States Alaska Aleutian 02 00 Finland Helsinki 09 30 French Polynesia 02 00 Gaza Strip Gaza 09 00 United States Alaska Time 02 00 Greece Athens 08 00 Canada Vancouver Whitehorse 02 00 Israel Tel Aviv 08 00 Mexico Tijuana Mexicali 02 00...

Page 119: ...Russia Samara 04 00 United Kingdom Bermuda Bermuda 04 30 Afghanistan Kabul 04 00 United Kingdom Falkland Islands 05 00 Kazakhstan Aqtobe 04 00 Trinidad Tobago 05 00 Kyrgyzstan Bishkek 03 30 Canada New Foundland St Johns 05 00 Pakistan Islamabad 03 30 Denmark Greenland Nuuk 05 00 Russia Chelyabinsk 03 00 Argentina Buenos Aires 05 30 India Calcutta 03 00 Brazil no DST 05 45 Nepal Katmandu 03 00 Braz...

Page 120: ...vostok 01 00 Czech Republic Prague 10 30 Australia Lord Howe Islands 01 00 Denmark Kopenhagen 11 00 New Caledonia Noumea 01 00 France Paris 11 00 Russia Srednekolymsk Time 01 00 Germany Berlin 11 30 Norfolk Island 01 00 Hungary Budapest 12 00 New Zealand Wellington Auckland 01 00 Italy Rome 12 00 Russia Kamchatka Time 01 00 Luxembourg Luxembourg 12 45 New Zealand Chatham Islands 01 00 Macedonia Sk...

Page 121: ...en the time zone is GMT 0 Web user interface Time Zone Configure the time zone For more information on available time zone refer to Time Zone Note the default value is 8 China Beijing Web user interface Endpoint CTP20 NTP Primary Server Primary Server Configure the NTP primary server Default pool ntp org Web user interface Endpoint CTP20 NTP Secondary Server Secondary Server Configure the NTP seco...

Page 122: ...e the start time the end time and the offset according to your needs Automatic use DST DST will be configured automatically You do not need to manually configure the start time the end time and the offset according to your needs Default Auto Web user interface Endpoint CTP20 Fixed Type Specify the DST calculation methods The available DST calculation methods are as below By Date specifies the mont...

Page 123: ...h configures the end month of DST Note It only works when you enable Daylight Saving Time Web user interface Offset minutes Specify the DST offset time in minutes Valid value from 300 to 300 Note It only works when you enable Daylight Saving Time Web user interface Manually Configuring the Time and Date You can set the time and date manually when the system cannot obtain the time and date from the...

Page 124: ...ty of time and date formats Procedure 1 Do one of the following On your web user interface go to Setting Date Time On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Basic Basic Date Time For VC880 VC800 VC500 VC200 PVT980 PVT950 go to More Setting Basic Date Time For VP59 tap Setting Basic Date Time On your CTP20 tap Setting Basic General Date Time 2 Configure and save the following...

Page 125: ...YYYY represents a four digit year and YY represents the last two digits of the year Web user interface Endpoint CTP20 Setting the Time Reminder The system displays a clock on the hour during a call You can disable it if you do not want to pay attention to time This feature is not applicable to VP59 Procedure 1 On your web user interface go to Setting Date Time 2 Configure and save the following se...

Page 126: ...ays the picture of the screen saver built into the system If you select Custom in the Upload Screensaver field click Browse to select a desired picture and then click Upload Tip Repeat the operations to upload multiple screen savers When the screen saver starts all uploaded screen saver pictures will be displayed alternately If you do not need a picture you can select the corresponding picture in ...

Page 127: ...isable Clock Setting the Ring Tone for the VP59 You can set the ring tone for VP59 and the ring tone applies to all accounts registered on VP59 Procedure 1 Tap Setting Basic RingTone 2 Select the desired ring tone 3 Save the change Configuring Automatic Sleep Time Static images displayed for long periods may lead to monitor burn in therefore you can configure the automatic sleep time for the devic...

Page 128: ...Wake Up feature This feature is not applicable to VP59 Procedure 1 On your web user interface go to Setting General General Information 2 Configure and save the following settings Parameter Description Configuration Method Insert The Display To Wake Up Configure whether the endpoint in the sleep mode can be woken up when the display is connected to it Default Disabled Web user interface Allowing W...

Page 129: ... Setting Basic General Screensaver 2 Configure and save the following settings Parameter Description Configuration Method Screen Saver Wait Time Configure the inactive time minutes before the system starts the screen saver Default 1 minute Web user interface Endpoint CTP20 Customizing the Local Interface for the System You can configure the time before the system starts screen saver and customize ...

Page 130: ...ting General General Information 2 Configure and save the following settings Parameter Description Configuration Method Hide Heading Time Display or hide the time and the date on the status bar On do not display the heading time Off display the heading time Default Disabled Web user interface Hiding the User Interface in Idle Screen You can choose to hide the user interface when the system is idle...

Page 131: ...fects This feature is not applicable to VP59 Procedure 1 On your web user interface go to Setting General Hide Icon in Call 2 Configure and save the following settings Parameter Description Configuration Method Title Bar Enable or disable the system to hide the title bar during a call Show the system displays the title bar Hide with UI the system displays the title bar and then hide it after 5 sec...

Page 132: ...e or disable the system to hide the camera icon during a call Show the system displays the camera icon Hide with UI the system displays the camera icon and then hide it after five seconds Hide the system hides the camera icon Default Hide with UI Web user interface Recording Icon Enable or disable the system to hide the recording icon during a call Show the system displays the recording icon Hide ...

Page 133: ... disable the system to hide the hold icon during a call Show the system displays the hold icon Hide with UI the system displays the hold icon and then hide it after five seconds Hide the system hides the hold icon Default Hide with UI Web user interface Encrypt Icon Enable or disable the system to hide the encryption icon during a call Show the system displays the encryption icon Hide with UI the ...

Page 134: ...ondscreen icon during a call Show the system displays the secondscreen icon Hide with UI the system displays the secondscreen icon and then hide it after five seconds Hide the system hides the secondscreen icon Note it is hide with UI by default It is not applicable to MeetingEye 400 VC200 VP59 Web user interface Muting the Microphone You can mute the local microphone during a call so that other p...

Page 135: ...ing Video Audio 2 Configure and save the following settings Parameter Description Configuration Method Microphone Mute Mode Configure the microphone mute mode Synchronized if you mute unmute a microphone other microphones will be muted unmuted simultaneously Separated if you can only mute unmute one microphones others does not respond Default Synchronized Web user interface Note If you use the rem...

Page 136: ...ackets Procedure 1 On your web user interface go to Setting Video Audio USB Config 2 Configure and save the following settings Parameter Description Configuration Method USB Enable Enable or disable the USB feature Note the default value is On If you change this parameter the system will reboot to make the change take effect Web user interface Configuring Local Storage MeetingEye 600 MeetingEye 40...

Page 137: ...ve the following settings Parameter Description Configuration Method Taking Screenshots Enable or disable to capture the screenshot by using the remote control On Off Default On Web user interface Related tasks Configuring USB Storage Configuring Local Storage Configuring to Automatically Upload Screenshots to the YMS If you enable this feature the endpoint can automatically upload the screenshots...

Page 138: ...Screenshot Configuring Video Recording The video recording feature is enabled by default and you can configure the feature Before you begin If you want to record video to USB flash drive make sure the USB flash drive is available If you want to record the video to the local storage only applicable to MeetingEye 600 MeetingEye 400 VC200 VP59 make sure you enable the local storage Procedure 1 On you...

Page 139: ...ecording automatically once a call is established Off the system does not stop recording automatically once a call is established Default Disabled It is not applicable to VP59 Web user interface Stop Recording When Call Ended Enable or disable the system to stop recording automatically once a call is ended On the system stops recording automatically once a call is ended Off the system does not sto...

Page 140: ...djusting Backlight of the CP960 Conference Phone You can change the backlight brightness of the CP960 conference phone The backlight time means the delay time to turn off the backlight when the phone has been idle for a specified time About this task You can configure the backlight time as one of the following types Always On the backlight is turned on permanently Specific time the backlight is tu...

Page 141: ... Phone Configuring Key for Default Input When you tap or press the key in the T9 keyboard the default character is You can configure the default character that is displayed first when you tap or press the key It not applicable to MeetingEye 600 MeetingEye 400 About this task When using T9 keyboard to quickly tap or press the key you can still switch between and Procedure 1 On your web user interfa...

Page 142: ...Line output MeetingEye 400 Auto selects the audio output with the highest priority If the audio output with the highest priority is removed the system will select the device with the second highest priority The priority is MSpeaker II VCH port VCS Phone USB to Line output Built in speaker MSpeaker II VCS Phone Built in Speaker HDMI USB to Line output VC880 VC800 VC200 PVT980 Auto selects the audio...

Page 143: ...uilt in Speaker HDMI USB to Line output Specifying an Available Audio Output You can specify an available audio output if you do not want to use the default audio output device Procedure 1 Do one of the following On your web user interface go to Setting Video Audio Audio Settings On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Basic Audio For VC880 VC800 VC500 PVT980 PVT950 go to ...

Page 144: ...the speaker connected to MeetingEye 600 VC880 VC800 VC200 PVT980 codec USB to Line output the audio output device connected to the USB port on the MeetingEye 600 MeetingEye 400 PVT980 PVT950 VC500 VC200 VP59 via a USB to Line output adapter Note the default value is Auto If VCS Phone is set as the audio output device manually or automatically the audio input device must be VCS Phone Web user inter...

Page 145: ...uilt in Microphone USB to Line input VC880 VC800 PVT980 Auto the system automatically selects the audio input with the highest priority The priority is Microphone Array VCM34 VCS Phone Bluetooth Microphone Line Input USB to Line input Microphone Array VCM34 VCS Phone Bluetooth Microphone Line Input USB to Line input VC200 Auto the system automatically selects the audio input with the highest prior...

Page 146: ...t Specifying an Available Audio Input Procedure 1 Do one of the following On your web user interface go to Setting Video Audio Audio Settings On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Basic Audio For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Video Audio Audio Settings For VC200 go to More Setting Video Audio For VP59 tap Setting Audio On your CTP20 tap Setting Basic...

Page 147: ... to VP59 Built in Microphone select the built in microphone of MeetingEye 600 MeetingEye 400 VC200 Bluetooth Microphone select the connected CPW90 BT Bluetooth wireless microphones it is not applicable to VP59 Line Input the audio input device connected to the Line In port on the VC800 or to the RAC In port on the MeetingEye 600 VC880 PVT980 USB to Line input the audio input device connected to th...

Page 148: ... effect Web user interface Audio Line In Configure the volume of line input device Note Valid value Integer from 50 to 50dB The default value 0 means to use the default sending volume The value you set is based on the default value This configuration is available only when Audio Input is set to Line Input USB to Line input If you change this parameter the system will reboot to make the change take...

Page 149: ...80 VC800 VC500 PVT980 PVT950 go to More Setting Video Audio Audio Settings For VC200 go to More Setting Video Audio On your CTP20 tap Setting Basic Audio 2 Configure and save the following settings Parameter Description Configuration Method Media Audio Input Specify the media audio input connected to the device The supported types are as follows Off not use any media audio input Line Input No acce...

Page 150: ...nfiguration Method EQ Self Adaption Enable or disable the EQ self adaption feature on the system Default On Web user interface Start EQ Self Adaption Starts the EQ self adaption feature Note This configuration appears only when the system satisfies the following conditions Enable the EQ Self Adaption feature The VCS phone is not selected as the audio output device Connect an audio input to the dev...

Page 151: ...ts vary from country to country to indicate different conditions of the system Supported Tones Custom Tones Formats Customizing Tones Supported Tones The system supports tones in the following countries The tone set is a predefined by each country according to different device status The tones of different countries varies Available tone sets for the system are described as below Australia Austria...

Page 152: ...y Select Custom Web user interface Ring Back Customize the ring back tone for the VCS codec Note the default value is blank When it is blank the American tones are enabled Web user interface Busy Customize the busy tone for the VCS codec Note the default value is blank When it is blank the American tones are enabled Web user interface Call Waiting Customize the call waiting tone for the VCS codec ...

Page 153: ...pported video codecs on the system Audio Codec Algorithm Bit Rate Sample Rate Effective Reference Opus opus 8 12 Kbps 16 20 Kbps 28 40 Kbps 48 64 Kbps 64 128 Kbps 8 Ksps 12 Ksps 16 Ksps 24 Ksps 48 Ksps RFC 6716 ARES ARES 8 64kpbs 48 Ksps None G 722 1C 48 Kbps 32 Ksps RFC 5577 G 722 1C 32 Kbps 32 Ksps RFC 5577 G 722 1C 24 Kbps 32 Ksps RFC 5577 G 722 1 G 722 1 24 Kbps 16 or 32 Ksps RFC 5577 G 722 G ...

Page 154: ...z Default Opus FB 48KHz Web user interface Special audio codec byte sequence Enable or disable the special audio codec byte sequence Off keep the current codec byte sequence On different devices have different definition about audio codec byte sequence which may lead to the audio incompatibility problems between Yealink and certain devices You can enable this feature to solve these incompatibility...

Page 155: ...l negotiate with other parties to use the H264 High profile video codec automatically when more people join the call Tip H 263 video codec consumes twice as much bandwidth as H 264 High profile video codec and four times as much as H 265 video codec Configuring Video Codecs Procedure 1 On your web user interface go to Account Codec Video Codec 2 Configure and save the following settings Parameter ...

Page 156: ...ry to fix this issue Default VBR Web user interface DTMF DTMF is the signal sent from the system to the network which is generated when pressing the keypad during a call Each key pressed generates one sinusoidal tone of two frequencies One is generated from a high frequency group and the other from a low frequency group DTMF Keypad Transmission Ways of DTMF Setting DTMF Transmission Method for SIP...

Page 157: ...d transmission method DTMF tones are transmitted by SIP signaling path The SIP INFO message can transmit DTMF tones in three ways DTMF DTMF Relay and Telephone Event Setting DTMF Transmission Method for SIP Protocol You can set the DTMF transmission method for the SIP protocol when using a SIP account placing SIP IP call or logging in to Zoom Pexip BlueJeans EasyMeet or a custom third party platfo...

Page 158: ...ult DTMF Relay Web user interface Endpoint CTP20 DTMF Payload Type 96 127 Configure the value of DTMF payload Default 101 Web user interface Configuring DTMF for H 323 Protocol Transport When using an H 323 account or logging into the StarLeaf third party platform you can set the DTMF transmission method for the H 323 protocol Procedure 1 On your web user interface go to Account VC Platform Platfo...

Page 159: ...Zoom In Content for a Single Screen Hiding Local Video Image in Equal Layout Configuring Hide Local Video When PIP Configuring Multi Camera Default Layout Configuring Voice Activation Configuring the View Switching Configuring Preview Local Setting the Default Layout for a Single Screen When only one monitor is connected to the system you can configure the default layout when a call is established...

Page 160: ...ed to a thumbnail in the bottom right corner of the large window it is not applicable to VP59 Default Picture in picture For VP59 the default one is Remote big Local small Web user interface Not in Content Sharing it is only applicable to MeetingEye 600 MeetingEye 400 Configure the default layout of a single screen when a call is established and has no content sharing 1 N the selected video image ...

Page 161: ...gEye 600 Procedure 1 On your web user interface go to Setting Display Remote Session In A Call Dual Display 2 Configure and save the following settings Parameter Description Configuration Method HDMI 1 Configure the default video layout for HDMI 1 when a call is established 1 N the remote video image is displayed in the large window and the local video image is displayed in a small window at the s...

Page 162: ...atically no matter what the current layout mode is and the content is enlarged and displayed on the screen If the Change Layout by Content Sharing is disabled when you are presenting during a call the current mode is not changed in other modes but the content is enlarged and displayed on the screen It is not applicable to MeetingEye 600 MeetingEye 400 About this task If the Change Layout by Conten...

Page 163: ... 1 On your web user interface go to Setting Call Features Layout 2 Configure and save the following settings Parameter Description Configuration Method Auto Zoom In Content Enable or disable Auto Zoom In Content Note This configuration can be configured only when the Change Layout by Content Sharing feature is disabled and is enabled by default Web user interface Related tasks Configuring Change L...

Page 164: ...ge window In the YMS Cloud conference the large window displays the conference layout and the small window displays the local video Procedure 1 On your web user interface go to Setting Call Features Layout For MeetingEye 600 MeetingEye 400 go to Setting Display Layout 2 Configure and save the following settings Parameter Description Configuration Method Hide Local Video When PIP Enable or disable ...

Page 165: ...Configuring Voice Activation Voice activation displays the active speaker in largest pane Other participants are displayed in a strip beside the active speaker When a new speaker is identified the image of the previous speaker is replaced by the new speaker Other video images remain unchanged About this task Note Voice activation is only applicable to PVT980 PVT950 VC880 VC800 with a multipoint li...

Page 166: ... the Speaker View layout and the 1 N layout When the number of participants exceeds 8 all participants video images except the active speaker will be switched automatically If you share content the PC content is given prominence in the largest pane The active speaker is fixed at the bottom left corner and other video images will be switched automatically Note The view switching is only applicable ...

Page 167: ...tomatically every 30 seconds Web user interface View Round Configure the number of video images to be switched at a time Note the default value is 1 Valid value 1 7 Web user interface Full Screen Round Switches all video images except for the active speaker and the content at a time Web user interface Configuring Preview Local If there is no local screen in the current layout such as remote full s...

Page 168: ...VP59 Procedure Do one of the following during a call On your web user interface go to HomeInput Choose On your remote control press the OK key to open Talk Menu and select Input Choose If you select PC the remote video image is displayed in large window and the PC content is displayed in small window Picture in Picture mode If you select Camera PC the PC content is displayed in large window and ot...

Page 169: ...een you can specify the content to be displayed on the secondary monitor It is not applicable to MeetingEye 600 MeetingEye 400 VC200 VP59 For more information about the video image displayed on two screens when you use MeetingEye 600 refer to Setting the Default Layout for Dual Single Screen Procedure 1 On your web user interface go to Setting Video Audio Output For Display 2 2 Configure and save ...

Page 170: ...you change the active camera the video image on the secondary monitors also changes For example if you use the VC880 VC800 PVT980 camera as the active camera first and then you select the preset of camera 1 The Preset Synchronize With Active Camera feature is enabled and the active camera becomes camera 1 at this time the secondary monitor displays the image of camera 1 VCS Camera it is not applic...

Page 171: ... a call via CTP20 or remote control But the next time you establish a call the content to be displayed on the secondary monitor is controlled by the Output For Display 2 Related tasks Configuring Preset Synchronize With Active Camera Adjusting the Monitor Display Proportion If you use the TV as the display device the TV might not display the entire video image To solve this problem you can adjust ...

Page 172: ...gs Parameter Description Configuration Method Enable 4K it is only applicable to MeetingEye 600 MeetingEye 400 Enable or disable 4K for the local video when you are in a point to point video call or on the idle screen Default Disabled Web user interface Content Video Mode it is only applicable to MeetingEye 600 MeetingEye 400 Enable or disable the content video mode for the local video when you ar...

Page 173: ...ye 400 Default 1080P Web user interface Note If both parties do not use H 265 codec and choose to use WDR exposure mode and 60fps the call will switch to auto exposure mode automatically For more information refer to Adjusting the Exposure Configuring the Monitor Resolution You can specify the resolution for the monitor Procedure 1 Do one of the following On your web user interface go to Setting V...

Page 174: ... Conference Phone Configuring VC200 Experimental Access Auto Framing The experimental access feature currently includes the auto framing which is mainly based on face detection Real time detection and position tracking are performed on all faces in the conference room The camera can be automatically adjusted according to the number of participants and position changes All participants are covered ...

Page 175: ... angle Note the default value is Off It is configurable only when the experimental access feature is enabled Web user interface Showing the Site Name to Remote Parties Showing the local site name to the remote parties allows remote parties to better identify the site when making multi way video calls You can also customize the site name position the text size the color and set the background color...

Page 176: ... name to be displayed on the screens of the remote parties during a call Large Middle Small Default Middle Web user interface Test Color Configure the text color of the local site name to be displayed on the screens of the remote parties during a call White Black Gray Red Orange Yellow Green Cyan Blue Purple Default White Web user interface Background Color Configure the text background color of t...

Page 177: ...ntent presentation If the far site does not support the dual stream protocol you can select the Mix Sending feature to mix the video and content and then send them to the far site in one stream By default the PC presentation is enabled on the system when the content is sharing If you do not want the system to automatically start a PC presentation you can disable it You can configure the mode the f...

Page 178: ...xip BlueJeans EasyMeet or a custom third party platform SIP account and SIP IP call Procedure 1 On your web user interface go to Account VC Platform Platform Type Zoom Pexip BlueJeans EasyMeet Videxio Custom or go to Account SIP Account SIP IP Call 2 Configure and save the following settings Parameter Description Configuration Method BFCP Enable or disable the BFCP Default On This feature is not a...

Page 179: ... frame and the resolution for the shared content Make sure that the definition of the presentation is good You can not configure the content sharing mode for VP59 but you can configure frame and resolution for VP59 Procedure 1 On your web user interface go to Setting Video Audio Content Sharing 2 Configure and save the following settings Parameter Description Configuration Method Enable 4K it is o...

Page 180: ...s 720P Default sharing document Web user interface Frame Configure the maximum frame rate when the content is sharing 5 fps 15 fps 30 fps 60fps this option appears only when you enable Enable 60fps It is only applicable to MeetingEye 600 MeetingEye 400 Default 15 fps Web user interface Resolution Configure the maximum resolution when the content is sharing 1080P 720P 4K this option appears only wh...

Page 181: ... configure the following settings on MeetingEye 600 MeetingEye 400 VC880 VC800 VC500 VC200 PVT980 PVT950 Selecting and Setting Cameras Viewing Camera Status Specifying the Camera Control Mode for MeetingEye 600 MeetingEye 400 Enabling People Counting Adjusting Camera Angle and Focus Adjusting the White Balance Adjusting the Exposure Displaying Camera Name When Multi Camera Connected Adjusting Disp...

Page 182: ...o Setting Camera Camera Info On your VCS go to More Status Camera For MeetingEye 600 MeetingEye 400 go to More Setting System Status Camera On your CTP20 tap Setting System Status Camera 2 You can view the following camera status Parameter Description Configuration Method Camera Name Customize a name for the camera Web user interface Model The VCS codec model Endpoint IP The IP address of the sele...

Page 183: ...cking feature based on the auto framing feature can automatically detect the speaking participant and zoom in his video image providing an optimal closeup of the speaker Procedure 1 Do one of the following On your web user interface go to Setting Camera Camera Mode On your MeetingEye 600 MeetingEye 400 go to More Camera Control Press the scroll key to display more menu items On your CTP20 tap 2 Co...

Page 184: ...Disabled Web user interface Save Quantity strip Configure the number of conference records displayed on the web user interface When you reach the limit you set the newly added conference record will cover the oldest record 50 100 200 500 1000 Note this configuration appears only when you enable People Counting The default value is 50 Web user interface Tip When the call ends click Data Output in t...

Page 185: ...Camera White Balance For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Camera White Balance For VC200 go to More Setting Video Audio White Balance Mode On your CTP20 tap Setting Basic Camera White Balance 2 Configure and save the following settings Parameter Description Configuration Method White Balance Mode Configure the white balance mode of the camera Auto Yealink recommends that you use ...

Page 186: ...re Priority Configuring the Mode of Brightness Priority Configuring the Mode of WDR Auto Configuring WDR Manual Configuring Auto Exposure Mode The auto exposure feature can achieve the desired brightness level or so called target brightness level in different lighting conditions and scenes so that the videos or images captured are neither too dark nor too bright Procedure 1 Do one of the following...

Page 187: ...s 0 Web user interface Endpoint CTP20 Flicker Configure the value of camera flicker frequency The supported types are as follows 50 Hz 60 Hz Off The indoor lights powered by a 50Hz or 60Hz power source may produce a flicker You can adjust the camera flicker frequency according to the power source that the light is powered by Default 50 Hz Web user interface Endpoint CTP20 Gain Limit Specify the va...

Page 188: ...ndpoint CTP20 Photometry Configure the value of metering Average Central Bottom Top Default Average Web user interface Endpoint CTP20 Configuring Manual Exposure Mode Manual exposure mode allows you to achieve a combined exposure of the camera aperture size and the shutter speed Procedure 1 Do one of the following On your web user interface go to Setting Camera Exposure On your VCS For MeetingEye ...

Page 189: ...VC500 VC200 PVT980 PVT950 the default value is 2 for MeetingEye 600 the default value is 6 Web user interface Endpoint CTP20 WDR Wide Dynamic Range Off or Specify the WDR The value represents the compression degree of the dynamic range Cameras with WDR technology can work perfectly both in the bright and the dark conditions and present clear images that balances different lighting so that you can ...

Page 190: ...d to compensate the camera effectively when the camera is shooting in a backlit environment If the environment light is dark you can increase the compensation value Note the valid value is 6 to 6 The default value is 0 Web user interface Endpoint CTP20 Gain Specify the value Note the valid value is 1 to 15 For VC880 VC800 VC500 VC200 PVT980 PVT950 the default value is 4 for MeetingEye 600 MeetingE...

Page 191: ...80 PVT950 go to More Setting Camera Exposure For VC200 go to More Setting Video Audio Exposure On your CTP20 tap Setting Basic Camera Exposure 2 Select Aperture Priority from the Exposure Mode drop down menu 3 Configure and save the following settings Parameter Description Configuration Method Aperture Disable aperture or set the desired value Value F1 6 F2 0 F2 4 F2 8 F3 4 F4 0 F4 8 F5 6 F6 8 F8 ...

Page 192: ...amic Range Off or Specify the WDR The value represents the compression degree of the dynamic range Cameras with WDR technology can work perfectly both in the bright and the dark conditions and present clear images that balances different lighting so that you can identify the details Off do not use WDR 1 5 Default 2 Web user interface Endpoint CTP20 Photometry Configure the value of metering Averag...

Page 193: ... 50Hz or 60Hz power source may produce a flicker You can adjust the camera flicker frequency according to the power source that the light is powered by Default 50 Hz Web user interface Endpoint CTP20 Wide Dynamic Range Off or Specify the WDR The value represents the compression degree of the dynamic range Cameras with WDR technology can work perfectly both in the bright and the dark conditions and...

Page 194: ... increase the compensation value Note the valid value is 6 to 6 The default value is 0 Web user interface Endpoint CTP20 Configuring WDR Manual WDR Manual mode is not applicable to MeetingEye 600 MeetingEye 400 VC200 Procedure 1 Do one of the following On your web user interface go to Setting Camera Exposure go to More Setting Camera Exposure On your CTP20 tap Setting Basic Camera Exposure 2 Selec...

Page 195: ...eb user interface go to Setting Camera Other Settings 2 Configure and save the following settings Parameter Description Configuration Method Display Camera Name When Multicamera Enable or disable to display the camera names of the multiple cameras Default Disabled Web user interface Related tasks Selecting and Setting Cameras Adjusting Display Image of the Camera To display high quality video imag...

Page 196: ...tor that reflects the definition of the image plane and the sharpness of image edge Increasing the sharpness will improve the definition of the image However if the sharpness is set too high the image will look distorted and glaring Note the value is from 0 to 100 The default value is 15 Web user interface Endpoint CTP20 Brightness Configure the brightness of the camera s image Note the value is f...

Page 197: ...uch as white balance exposure and sharpness This feature is not applicable to VP59 Procedure 1 Do one of the following On your web user interface go to Setting Camera Other Settings On your VCS For MeetingEye 600 MeetingEye 400 go to More Setting Basic Camera Other For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Camera Other For VC200 go to More Setting Video Audio Other On your CTP20 tap S...

Page 198: ...can disable this feature It is not available to MeetingEye 400 VC200 VP59 Procedure 1 Do one of the following On your web user interface go to Setting Camera Focus On your VCS For MeetingEye 600 go to More Setting Basic Camera For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Camera On your CTP20 tap Setting Basic Camera 2 Configure and save the following settings Parameter Description Config...

Page 199: ...esets are set for the endpoint after selecting the preset the corresponding camera adjusts to the preset position and is selected as the currently active camera If preset synchronize with active camera feature is disabled after switching the preset the corresponding camera is adjusted to this preset position but the current active camera is not switched and the active camera is still the camera se...

Page 200: ...or using an H 323 account you can enable the FECC H 323 protocol for H 323 calls To control the far site camera the call parties should enable this protocol simultaneously Procedure 1 On your web user interface go to Account VC Platform Platform Type StarLeaf or go to Account H 323 2 Configure and save the following settings Parameter Description Configuration Method FECC H 323 Enable or disable F...

Page 201: ...lowing On your web user interface go to Setting Video Audio Far Control Near Camera On your VCS go to More Setting Video Audio For MeetingEye 600 MeetingEye 400 go to More Setting Basic Camera On your CTP20 tap Setting Basic Camera 2 Configure and save the following settings Parameter Description Configuration Method Far Control Near Camera Enable or disable the far site to control the near site c...

Page 202: ...Eye 600 MeetingEye 400 go to More Setting Basic CameraOther For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Camera Other For VC200 go to More Setting Video Audio Other On your CTP20 tap Setting Basic Camera Other 2 Select Reset Camera The page prompts whether or not you are sure to reset 3 Confirm the action Configuring Virtual Meeting Room Yealink video conferencing system can act as a vir...

Page 203: ...tively You can also configure the third party virtual meeting room to make multi party video calls Note If you log into the Yealink VC Cloud Management Service the conference may be managed via the Yealink VC Cloud Management Service only you cannot configure it on your system Setting the Endpoint as a Regular Mode Conference Room Setting the Endpoint as VMR Mode Conference Rooms Joining the VMR C...

Page 204: ...nd virtual meeting room 2 to prevent unauthorized participants from joining the virtual conference room and allocate the total MCU ways between two virtual meeting rooms at random About this task This feature is only applicable to VC800 VC880 PVT980 For VC880 PVT980 VMR mode conferences are not supported when two or more cameras are connected If you import an 8 ways multipoint license to the VC800...

Page 205: ...disable the system to configure a password for virtual meeting room1 Default Disabled Web user interface Virtual Meeting Room 1 Password Configure the password for virtual meeting room 1 Valid Value 1 to 10 default value 6 Web user interface Virtual Meeting Room 2 Meeting Password Enable or disable the system to configure a password for virtual meeting room 2 Note the default value is Off Only whe...

Page 206: ... by dialing a specific number or an address with a simple name like zoomcrc com About this task If you do not register a Cloud account or you only register a Yealink Cloud account or YMS account you can configure a third party VMR StarLeaf Zoom BlueJeans Pexip EasyMeet Videxio Platform in advance so that you can quickly join a VMR without registering a third party Cloud account Up to 5 third party...

Page 207: ...he Dial screen on the monitor You can select the desired VMR from the pull down menu and then enter the conference ID to call the corresponding VMR Configuring Call Settings Selecting a Call Protocol Specifying the Video Call Rate Configuring Call Rate Adaptation Account Polling Selecting the CTP20 Conference Call Preferences Setting the CTP20 Contact Display Label Configuring Additional Audio Cal...

Page 208: ...y uses the available call protocol The system preferentially uses the H 323 protocol to place calls SIP the system only uses the SIP protocol for placing calls H 323 the system only uses H 323 protocol for placing calls Default Auto Web user interface Endpoint Specifying the Video Call Rate You can specify the maximum video call rate The configurable video call rates on the system are 64kb s 128kb...

Page 209: ...oss Procedure 1 On your web user interface go to Setting Call Features 2 Configure and save the following settings Parameter Description Configuration Method Call Rate Adaptive Enable or disable the call rate feature Default On Web user interface Account Polling Account polling feature allows the system to use different call types Cloud platform H 323 account SIP account PSTN account H 323 IP Call...

Page 210: ...or disable the account polling on the system Off the system dials a number by using the call type with the highest priority If you disable this feature once the dialed number differs from the call type you are using you cannot place the call On the system tries each call type in order to dial a number Default On Web user interface Related tasks Placing a Call by Entering a Number Selecting the CTP...

Page 211: ...ntact tab based on frequently used contacts so that when you select a contact you can locate the corresponding contact list to find the desired contact quickly Procedure 1 On your web user interface go to Directory Setting Directory 2 Configure and save the following settings Parameter Description Configuration Method Enterprise Enable or disable to display the list of Yealink Cloud YMS contacts N...

Page 212: ...ealink Cloud account the default value is Enterprise Otherwise the default value is Local Web user interface Configuring Additional Audio Call If you enable this feature when the number of video calls reaches the limit except for 24 way video calls in the call additional 5 users can still place audio calls to join the call Otherwise additional 5 users cannot place audio calls to join the call This...

Page 213: ...iate a conference call VC880 VC800 system with an imported multipoint license uses any call type Cloud YMS SIP H 323 IP to make a P2P call Uses the capacity to initiate a conference call PVT980 PVT950 system uses any call type Cloud YMS SIP H 323 IP to make a P2P call Auto Uses the capacity to initiate a conference call Any call type Cloud YMS SIP H 323 IP is used to make a P2P call Endpoint Built...

Page 214: ...ll Features 2 Configure and save the following settings Parameter Description Configuration Method Call Match Enable or disable the call match feature Default On Web user interface Endpoint Dial Plan Dial plan is a string of characters that governs the way how the endpoints process the inputs received from the keypads You can use the regular expression to define the dial plan Dial plan is only app...

Page 215: ...2 means 2 digits in the second parenthesis that is 99 Adding a Dial Plan Adding a Dial Plan Procedure 1 On your web user interface go to Setting Dial Plan 2 In the Prefix field enter the the number you want to replace 3 In the Replace field enter the alternate string instead of what the user enters 4 Click Add Note For example Prefix xxxx Replace 9069 1 When you dial out 1234 the phone will replac...

Page 216: ...s an URI address for example 8000 XX com you can use SIP IP address or SIP account to call the far site By default the SIP IP call by proxy feature is disabled When dialing the URI of the far site the system uses the SIP IP address to establish a connection If the SIP IP call by proxy feature is enabled the system uses the SIP account to establish a connection when dialing the URI of the far site ...

Page 217: ...ngs Parameter Description Configuration Method Auto Refuse Timeout 30 240 Configure the duration time seconds in the ringing state Note the value is from 30 to 240 Default 120 If it is set to 120 the system will stop ringing if the call is not answered within 120s Web user interface Auto Answer You can allow the system to answer incoming calls automatically in the idle mode or during the call Answ...

Page 218: ... an unexpected caller can view your video conference room randomly Procedure 1 Do one of the following On your web user interface go to Setting Call Features On your VCS For VC880 VC800 VC500 VC200 PVT980 PVT950 go to More Setting Call Feature For MeetingEye 600 MeetingEye 400 go to More Setting Basic Call Features On your CP960 conference phone swipe down from the top of the screen to enter the c...

Page 219: ...Note The system is still muted after you hang up Procedure 1 On your web user interface go to Setting Call Features 2 Enable or disable Auto Dialout Mute 3 Save the change DND Do Not Disturb You can enable do not disturb feature to reject incoming calls automatically All calls you reject will be logged to Missed Calls list Enabling DND When Not in a Call Enabling DND during an Active Call Enabling...

Page 220: ...accounts or H 323 accounts in VCS system you can view the interface of Audio Call on CP960 conference phone You can tap Audio Call to place an audio call and the call is placed via SIP account or H 323 account by default This feature is not applicable to VP59 Procedure 1 On your web user interface go to SettingCall Features 2 Enable Fast Audio Call Managing the Directory This chapter describes how...

Page 221: ...rectory Local Directory New Contact Local On your VCS For VC880 VC800 VC500 VC200 PVT980 PVT950 go to Dial Directory Local New Contact For VP59 tap Dial 2 Configure and save the following settings Parameter Description Configuration Method Name Configure the contact name Web user interface Endpoint CTP20 Number Configure the contact number Web user interface Endpoint CTP20 Add New Number You can a...

Page 222: ...if you import a 24 way license to your VC880 VC800 PVT980 PVT950 you can add up to 24 local contacts to the conference contact For more information the MCU certificate contact the system administrator Related tasks Viewing Multipoint License Status Importing a Local Contact List You can upload a local contact list to your system to add multiple contacts at a time The system supports the XML and CS...

Page 223: ...the group Web user interface Number This column will be imported to the system as the local contact s number Web user interface Bandwidth This column will be imported to the system as the local contact s bandwidth Web user interface Exporting Local Contact List You can export a local contact list in XML format from your system Therefore you can share it with other systems Procedure 1 On your web u...

Page 224: ...t Selected The page prompts whether or not you are sure to delete 4 Confirm the action Deleting All Local Contacts Procedure 1 On your web user interface go to Directory Local Directory 2 Select Delete Contacts Delete All The page prompts whether or not you are sure to delete 3 Confirm the action Deleting a Local Contact Procedure 1 Do one of the following On your web user interface go to Director...

Page 225: ...vices for the distributed directory over an IP network You can configure the systems to interface with a corporate directory server that supports LDAP version 2 or 3 The following LDAP servers are supported The following LDAP servers are supported Microsoft Active Directory Sun ONE Directory Server Open LDAP Directory Server Microsoft Active Directory Application Mode ADAM The biggest advantage of...

Page 226: ...or the organization name telephoneNumber The office phone number mobile mobilephoneNumber The mobile or cellular phone number ipPhone IPphoneNumber The home phone number Configuring LDAP Procedure 1 On your web user interface go to DirectoryLDAP 2 Configure and save the following settings Parameter Description Configuration Method LDAP Enable Enable or disable the LDAP feature on the system Defaul...

Page 227: ...dress Configure the domain name or the IP address of the LDAP server Web user interface Port Configure the LDAP server port Default 389 Web user interface LDAP User Name Configure the user name used to log into the LDAP server Note The user name is provided by the LDAP server administrator If the LDAP server allows anonymous to login you don t need to provide the user name to access the LDAP serve...

Page 228: ...ultiple name attributes should be separated by spaces Example cn sn Web user interface LDAP Number Attributes Configure the number attributes of each record returned by the LDAP server Note multiple number attributes should be separated by spaces Example telephoneNumber mobile Web user interface LDAP Display Name Configure the contact attributes displayed on the LCD screen Note multiple contact at...

Page 229: ...lay method of the LDAP search filter refer to http www ietf org rfc rfc2254 Meeting Whitelist You can add meeting whitelist The users in the whitelist can join your conference call directly without meeting password even if you have enabled the meeting password feature Your system supports up to 100 whitelist records This feature is not applicable to VP59 Adding Meeting Whitelist Deleting the Meeti...

Page 230: ...ndpoint will refuse incoming calls from the blacklist automatically Procedure 1 On your web user interface go to Directory Meeting Blacklist 2 Enter the desired number The value can be the IP address the account number or the domain name 3 Click Add Deleting the Meeting Blacklist Procedure 1 On your web user interface go to Directory Meeting Blacklist 2 Click beside the desired blacklist It prompt...

Page 231: ... history record and then press the right navigation key to select Add to Contact For VP59 tap Dial Select the type of history record tap beside the desired history record and then tap Delete On your CP960 conference phone tap History Tap beside the desired history record and then tap Delete 2 Edit the corresponding information and save the information Deleting History Records You can delete a sing...

Page 232: ... Directory History Go to Delete Calllog Delete All On your VCS For VC880 VC800 VC500 VC200 PVT980 PVT950 go to Dial History Select the desired history record from the drop down menu of All Calls Select Delete For VP59 tap Dial Select the desired type of history record tap Clear at the bottom and tap Clear All from the pop up box Placing Calls from Call History Procedure Do one of the following On ...

Page 233: ...You can place a call by using the web user interface the remote control or the CP960 conference phone About this task You can place a call to following account types IP address for example 192 168 1 15 H 323 account SIP account Cloud account PSTN account SIP URI for example 2210 sip com Procedure Do one of the following On your web user interface go to Home Enter the number in the Enter Number fie...

Page 234: ...alling In the dialing screen or history screen you can edit the contact numbers or history records and then dial out It is not applicable to MeetingEye 600 MeetingEye 400 Procedure 1 Do one of the following On your VCS go to Dial or go to Dial History Select the desired entry and then press the right navigation key Select Edit before calling For VP59 select beside the desired call history Select E...

Page 235: ...ared content is received the whiteboard can be initiated within the configured authentication state time without re authentication When the same PC is replaced with a different WPP20 or the WPP20 is removed and reconnected or the PC is restarted re authentication is not required When the same WPP20 is replaced with a different PC authentication is required if the PC has not been authenticated Proc...

Page 236: ... protocol and the TLS record protocol The TLS handshake protocol allows the server and the client to authenticate with each other before negotiating about the data the encryption algorithms and the encrypted keys The TLS Record Protocol completes the actual data transmission and ensures the data integrity and confidentiality The TLS protocol uses an asymmetric encryption algorithm to exchange keys...

Page 237: ...m you can choose the TLS transport method for the SIP protocol to ensure the confidentiality of the communication and the security of the information transmission Procedure 1 Do one of the following On your web user interface go to Account VC Platform Video Conference Platform Platform Type Zoom Pexip BlueJeans EasyMeet Videxio Custom On your web user interface go to Account SIP Account SIP IP Cal...

Page 238: ...t is given Note Yealink Cloud Platform and StarLeaf Cloud platform cannot be configured The default value of the Zoom Pexip BlueJeans Videxio Custom Cloud platform SIP IP call is TCP The default value of EasyMeet Cloud platform is TLS The default value of the SIP account is UDP If you use TLS you need to upload the CA certificate to the server for the devices Web user interface Endpoint CTP20 Mana...

Page 239: ...he default value is On If it is disabled the system can connect to the server no matter whether the certificate send by the system is valid or not If it is enabled the system will authenticate the server certificate based on the trusted certificates list Only when the authentication succeeds will the system trust the server If you change this parameter the system will reboot to make the change tak...

Page 240: ...nge this parameter the system will reboot to make the change take effect Web user interface Upload Trusted Certificate File Upload the custom CA certificate for the device Note The format of the certificate must be in pem der crt or cer You can upload up to 10 CA certificates Web user interface Default Certificates List Default Certificates List The following introduces 36 most common used CA Cert...

Page 241: ...k phones Due to memory constraints we cannot ensure a complete set of certificates If there is no the desired certificate in the above list contact your distributor for the desired one After that you can upload the certificate into your phone For more information on uploading custom CA certificate refer to Transport Layer Security TLS Managing the Server Certificates The system can serve as a TLS ...

Page 242: ...tream in a call are encrypted by AES algorithm which is compliant with RFC3711 The data in the RTP stream cannot be understood even though it is captured or intercepted Only the receiver has the key to restore the data To use SRTP the parties participating in the call must enable SRTP feature simultaneously When this feature is enabled on both sites the encryption type used in the session is negot...

Page 243: ...ted RTP encryption algorithm Example of the 200 message carried with the RTP encryption algorithm in the SDP is described as below m audio 11780 RTP SAVP 0 101 a rtpmap 0 PCMU 8000 a rtpmap 101 telephone event 8000 a crypto 1 AES_CM_128_HMAC_SHA1_80 inline NGY4OGViMDYzZjQzYTNiOTNkOWRiYzRlMjM0Yzcz a sendrecv a ptime 20 a fmtp 101 0 15 Note If you enable SRTP and you can also enable TLS which can en...

Page 244: ...pping The H 235 is supported by the systems The parties participating in the call must enable H 235 feature simultaneously When this feature is enabled on both sites the encryption type used in the session is negotiated between the systems The StarLeaf platform also supports H 235 encryption After logging in to the StarLeaf platform you can use H 235 encryption Rules of H 235 security in H 323 cal...

Page 245: ...be unable to answer For the communication security VCS supports the features of defending against attacks You can configure the abnormal call answering feature to handle the abnormal SIP incoming call or configure the safe mode call feature to verify the H 323 incoming call Configuring Abnormal Call Answering Configuring the Safe Mode Call Configuring Abnormal Call Answering When the destination a...

Page 246: ... interface Configuring the Safe Mode Call The safe mode call feature is used to verify whether the incoming H 323 call is coming from an H 323 endpoint Procedure 1 On your web user interface go to Setting Call Features 2 Configure and save the following settings Parameter Description Configuration Method Safe Mode Call Enable or disable the safe mode call feature The supported types are as follows...

Page 247: ...ess and TCP port of the Yealink video conferencing system Serial Connection The USB port on the Yealink video conferencing system can be connected to the serial port on the control system through a USB to RS 232 cable For more information refer to Yealink VC Deployment and User Manual for Control Systems and API Commands Introduction for Yealink Video Conferencing System Connection Settings for Co...

Page 248: ...he change take effect Web user interface Baud Rate Configure the baud rate 2400 4800 9600 19200 38400 115200 Note Default 115200 It must be the same rate for the control system and Yealink video conferencing system Web user interface Data Bits Configure the data bits 7 8 Note Default 8 It must be the same rate for the control system and Yealink video conferencing system Web user interface Parity C...

Page 249: ...orted to the system and enable the CEC feature on the monitor This feature is not applicable to VC200 VP59 The following CEC features are available One Touch Play Use the system remote control to wake up the monitors All connected CEC capable monitors are powered on and their displays are switched to VCS input System Standby When the VCS enters sleep mode all connected CEC capable monitors are swi...

Page 250: ...ou to experience the conference conveniently in excellent speech quality with PSTN For more information refer to Yealink PSTN Box CPN10 Quick Start Guide Up to two PSTN accounts can be registered on the system with one way audio call for one account You can call PSTN users receive the call from PSTN users or create a conference with the PSTN user Using the VCC22 Video Conferencing Cameras You can ...

Page 251: ...nfigure the camera layout during a video call 1 N the selected camera is given prominence in the largest pane and other cameras are displayed in small panes Selected Speaker the selected camera is displayed in the full screen Equal N N every camera is given equal prominence in equal sized panes Default 1 N Web user interface Endpoint CP960 Conference Phone CTP20 3 If you select 1 N or Selected Spe...

Page 252: ...etting Basic Audio Wireless Microphone Add Wireless Microphone 2 Place the Bluetooth wireless microphones on the charger and long press the mute button for 5 seconds until the mute LED indicator fast flashes yellow The Bluetooth wireless microphones are paired with the video conferencing system Note Up to 2 Bluetooth wireless microphones can be connected to one video conferencing system Deregister...

Page 253: ... Select a wireless microphone and then select Find The mute indicator LED on the CPW90 BT flashes red and green alternately Using CTP20 CTP20 supports wired and wireless connections MeetingEye 600 MeetingEye 400 PVT980 PVT950 VC880 VC800 VC500 can connect up to 4 CTP20s and the VC200 can connect only one CTP20 VP59 cannot be used with a CTP20 Wired Connection to CTP20 Wireless Connection to CTP20 ...

Page 254: ...nt If you close the whiteboard of one CTP20 connected to a VCS endpoint the whiteboards of other connected CTP20s are closed simultaneously Presentation Collaboration if you enable the feature of auto presentation on the VCS endpoint after you start presenting on the local computer Apple devices the presentation will be synchronized to all CTP20s but the editing and noting on each CTP20 are indepe...

Page 255: ...ecessary You can also import configuration files for a quick and easy configuration The format of the imported configuration file must be bin Exporting BIN Files from the System Importing BIN Files to the System Exporting BIN Files from the System Procedure 1 On your web user interface go to Setting Configurations Configuration Export Configuration 2 Click Export Importing BIN Files to the System ...

Page 256: ...ed Reboot Reset Reset Built in SD Card For VP59 Setting Advanced Reboot Reset Reset Built in SD Card The page prompt whether or not you are sure to reset 2 Confirm the action Resetting the System Generally some common issues may occur while using the system You can reset your system and camera to factory configurations after you have tried all troubleshooting suggestions Resetting the System via C...

Page 257: ...actory Procedure 1 On the Home page long press the REDIAL key It prompts whether or not you are sure to reset 2 Confirm the action Exporting Log Files Log files are essential when troubleshooting the phone issues Log files contain information about phone activities and the phone configuration profile You can also export the log to the local PC or to a specific syslog server Setting the Severity Le...

Page 258: ...onal Note the default value is 6 The smaller the number is the higher the priority is Higher value indicates more detailed content Web user interface Max Log File Size Limit the maximum size kb of local log files Default 20480 Web user interface Setting Severity Level of the Module log You can configure severity level of each module of the system Procedure 1 On your web user interface go to Settin...

Page 259: ...ten by the log level of all modules Web user interface Exporting the Log Files to a Local PC Procedure 1 On your web user interface go to Setting Configuration Local Log 2 In the Enable Local Log field select On 3 Reproduce the issue 4 Click Export Note The severity level of the exported Module Log will not be greater than the local Log Level For example If you set Local Log Level to 3 and set Tal...

Page 260: ...log If you set Local Log Level to 5 and set Talk log Level to 4 the exported Talk log Level will be 4 in your exported local log Exporting the Log Files to a Syslog Server Procedure 1 On your web user interface go to Setting Configuration Syslog 2 Configure and save the following settings Parameter Description Configuration Method Enable Syslog Select On to enable the system to upload log messages...

Page 261: ... and set Talk log Level as 6 the exported Talk log Level will still be 3 If you set Local Log Level as 5 and set Talk log Level as 4 the exported Talk log Level will be 4 Capturing Packets You can capture packets in three ways capturing the packets via web user interface on the remote control or using the Ethernet software You can analyze the packet captured for troubleshooting Capturing the Packe...

Page 262: ...On your web user interface go to Setting Configuration 2 Select Normal from the Pcap Type drop down menu 3 Configure and save the following settings Parameter Description Configuration Method Packet Capture Device Configure the port where you want to capture packets WAN capture packets of the wired network Ext0 capture packets of the CP960 conference phone Wlan0 capture packets of the wireless net...

Page 263: ...Web user interface 4 Click Confirm 5 In the Pcap Feature field click Start to start capturing enhanced packets 6 Reproduce the issue 7 Click Stop to stop capturing 8 Click Export to open the file download window and then save the file to your local system Packet Filter String Packet Filter String You can customize the packet filter string to capture the desired packets Syntax Protocol Direction Ho...

Page 264: ...ddress 10 4 1 12 or source network 10 6 0 0 16 the result is then concatenated with packets having destination TCP port range from 200 to 10000 and destination IP network 10 0 0 0 8 Capturing the Packets via Remote Control You can capture packets via your remote control and store the packets to the USB flash drive This feature is not applicable to VP59 Before you begin If you want to save packets ...

Page 265: ...vice model System Firmware MeetingEye 400 video conferencing system 120 43 0 20 rom MeetingEye 600 video conferencing system 120 43 0 15 rom VP59 video conferencing system 91 332 0 20 rom VC200 video conferencing system 80 43 0 30 rom VC880 video conferencing system VC800 video conferencing system VC500 video conferencing system Hardware of VCC22 Video Conferencing Camera 63 43 0 30 rom PVT980 vid...

Page 266: ... simultaneously Viewing Multipoint License Status Procedure 1 Do one of the following On your web user interface go to Security License On your VCS go to More Status License On your CP960 conference phone go to Settings License On your CTP20 tap Setting System Status Host System Device 2 The multipoint licenses status is described as below Parameter Description Configuration Method Multipoint Stat...

Page 267: ...the system the previous permanent multipoint license will be overwritten Viewing the Device Type You can view the device type including the demo machine and normal machine For VP59 there is not different device type Procedure Do one of the following On your web user interface go to Security License On your VCS go to More Status License On your CP960 conference phone go to Settings License On your ...

Page 268: ...remote control is broken Replace remote control Remote control You forget the administrator password for the system You cannot access the advanced settings Reset your system Contact the network administrator Time and date are wrong The system fails to obtain the time and date from the SNTP server automatically Manually configure the time and date The local image is not selected Select local image ...

Page 269: ...er the call parties register the accounts At least one call protocol SIP H 323 is enabled Fail to dial the IP address of the far site Ping the IP address of the far site If it fails contact the network administrator Connect the network administrator The far site system is powered off Contact the far site to power on the system The call protocol SIP H 323 that far site uses is different from yours ...

Page 270: ...connection Your monitor prompts Maximum number of sessions reached The maximum sessions is depend on the multipoint license imported to the system Audio Issues Symptom Reason Solution The volume is set to 0 Adjust the volume You cannot hear the audio during a call The far site mutes the microphone Contact the far site to check whether the microphone is unmuted The speaker volume is too low Adjust ...

Page 271: ...requently Put the audio pickup device in the fixed location Network congestion Contact the network administrator You may experience poor voice quality during a call such as intermittent voice echo or other noise Cable gets old Replace the old cables with the new cables and then check whether the new cables provide better connectivity You cannot hear the ring tone when receiving a call The volume i...

Page 272: ...led The far site displays black screen when you share contents The reason may be that the remote device is placed in the private LAN and its negotiated media address in the signaling is different from its actual public IP address If you share contents in this situation the contents will be sent to the negotiated media address other than the actual public IP address This may lead to failure You can...

Page 273: ...880 VC800 VC500 PVT980 PVT950 go to More Setting Diagnose Audio Diagnose For VC200 go to More Diagnose Audio Diagnose For VP59 tap Setting Diagnose Audio Diagnose On your CTP20 tap Setting Diagnose Audio Diagnose Start 2 Speak to the microphone 3 Check whether or not the microphone can pick up the sound properly 4 If the microphone can pick up the sound properly and play it the audio can work 5 St...

Page 274: ...to More Setting Diagnose Ping For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Diagnose Ping For VC200 go to More Diagnose Trace Route For VP59 tap Setting Diagnose Ping On your CTP20 tap Setting Diagnose Ping 2 Select Start 3 Optional You can also ping other IP addresses 4 Select Stop Checking the Network Using Trace Route Method You can use the trace route method to diagnose the network If...

Page 275: ...only applicable to MeetingEye400 Web user interface Endpoint CP960 Conference Phone System Uptime Web user interface Collaboration Touch Panel it is not applicable to VP59 Model Firmware Version Hardware Version Web user interface Endpoint CTP20 Touch Panel Status Endpoint Remote Control VCP960 Status it is not applicable to VP59 System model Firmware Version Hardware Version Device model IP MAC W...

Page 276: ...rface Endpoint CTP20 Touch Panel AP Status if Wi Fi AP is enabled AP AP Name Security Mode Password Network sharing Band Channel Web user interface Endpoint CTP20 Account Cloud Platform Cloud Account SIP Protocol SIP Account H 323 Protocol H 323 Account The registration status of the PSTN account it is not applicable to VP59 Web user interface Endpoint CP960 Conference Phone CTP20 Camera it is not...

Page 277: ...to view the status Viewing Call Statistics About this task If voice quality is poor during a call you can view call statistics to find out the reason The call statistics includes Bandwidth the received and the sent bandwidth Video the definition the codec the bandwidth the frame rate the jitter the packet and its loss rate The protocol used to placing calls The device information Audio the codec t...

Page 278: ...lk Menu select Call Statistics and then press the navigation key to select the desired call party For VP59 tap Call Statistics On your CP960 conference phone go to More Statistics Tap the desired far site to view the call statistics On your CTP20 tap Participants Tap Call Statistics beside the desired participant ...

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