| Troubleshooting |
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General Issues
Symptom
Reason
Solution
The remote control battery is
dead.
Replace batteries.
The remote control battery is
installed incorrectly.
Installed batteries correctly.
Aim the remote control at the
wrong direction.
Aim the remote control at the
sensor when you perform a
task.
You may control the far-site
camera during a call.
Ensure that you are controlling
the near-site camera.
There are some objects
obstructing the sensor on the
front of the camera.
Ensure that no objects are
obstructing the sensor on the
front of the camera.
Your system does not respond
to the remote control.
The remote control is broken.
Replace remote control.Remote
control
You forget the administrator
password for the system
You cannot access the
advanced settings.
Reset your system.
Contact the network
administrator.
Time and date are wrong
The system fails to obtain the
time and date from the SNTP
server automatically.
Manually configure the time and
date.
The local image is not selected. Select local image using your
remote control before adjusting
camera.
The system is in the operation
menu.
Adjust the camera when the
system is idle or during a call.
You cannot adjust the camera
angle and the focus
The remote control is not
working.
Check the remote control.
How to prevent monitor burn-in? Ensure that static images are
not displayed for long periods.
Be aware that meetings that
last more than an hour without
much movement can have the
same effect as a static image.
Configure the automatic sleep
time or the screen saver.
Summary of Contents for MeetingEye 400
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