NFP Storage Manager 1.1 User’s Manual
142
Troubleshooting
1.
The account was originally a Windows PDC account. System
administrator did not setup a password when adding it to the
local accounts.
2.
If the client platform is using a language different from the one
used on
NFP Storage Manager
, then the client might be
reading random codes when using the system. System
administrator has to re-set the languages on
NFP Storage
Manager
so that they are readable by the client.
E-mail notifications not received
If you don’t receive e-mail notifications from the server, go
NFP
Storage Manager
,
Server Information
à
System Log
, and check the
messages in the log. The following error messages refer to
undelivered mail notifications:
1.
Cannot resolve the host address: xxxxxx, errcode: xxx.
This message indicates that the DNS server could not verify the
SMTP server name you provided. This may be due to one of the
following reasons:
n
DNS entry error
n
D N S s e r v e r p o w e r e d d o w n
n
Incorrect domain name
n
Incorrect SMTP server
Verify these options and try again.
2.
Cannot connect to host: xxxxxx (xxx.xxx.xxx.xxx).
This message indicates that the system could not connect to the
SMTP server. This may be due to one of the following reasons:
