Xerox WorkCentre C2424/DX, Service Manual

Page: 261 / 432

Image-Quality Troubleshooting 5-21
There is ink on the White Portion of the Printed Page
Color on a print where no color should be printed is often
called a latent image. A latent image remains on the
drum when it should have been transferred to its sheet of
paper. An insufficient amount of oil on the drum,
provided by a dirty, defective, or an old maintenance kit
may be the problem.
Printing on 3-hole punch paper commonly causes this
problem.
Step Questions and Actions Yes No
1 1.
Try printing using a smoother, higher quality
paper, some recycled paper brands may be
too rough. Watermarked or 3-hole punched
paper may also have this problem.
2.
Did this correct the problem?
Complete. Go to Step 2.
2 1.
Inspect and clean the maintenance kit wiper
blade.
2.
If necessary replace the maintenance kit.
3.
Did this correct the problem?
Complete. Go to Step 3.
3 1.
Clean the paper release blade, it may be
contaminated with ink.
2.
Run the
Remove Print Smears
from the
system’s control panel.
3.
Did this correct the problem?
Complete. Go to Step 4.
4 1.
Run service diagnostics to verify the system
termperatures are within normal operating
range.
2.
Inspect the drum thermistor, clean or replace
if necessary.
3.
Did this correct the problem?
Complete. Go to Step 5.
5 1.
Inspect the feed rollers. An accumulation of
paper dust and oil can produce dark
rectangular marks on transparency film.
2.
Run the
Remove Print Smears
from the
system’s control panel.
3.
Replace the rollers if necessary.
4.
Did this correct the problem?
Complete. Follow the "On-
Site Printhead
Troubleshooting
Checklist" on
page A-7.
s2424-080