Xerox WorkCentre C2424/DX, Service Manual

Page: 163 / 432

General Troubleshooting 4-5
Entering Service Diagnostics
From Customer Mode to Diagnostics:
This method of entering diagnostics is to allow a transistion to diagnostics while
keeping the system warm.
1. Display the Hidden Service menu as described in "Hidden Service Menu" on
page 4-2.
2. Scroll down to Enter Diagnostics and press the Enter button.
From System OFF to Diagnostics:
1.
Turn the system power ON.
2.
Wait for the
Xerox
logo to begin moving across the display.
3.
Before the logo is centered on the display (stops moving), press and hold the
Back and Info buttons on the control panel.
4.
Hold both buttons until the display reads “
Beginning Service Mode
Initialization
”. Release the buttons and the system reboots into service mode
with the Service Diagnostics menu displayed.
Note
Selecting Enter Diagnostics from the Service Tools menu activates a restricted
test selection menu intended for customer access, because these tests are
duplicated in the hidden Service Diagnostics menu the customer diagnostics are
not detailed in this manual.
Service Diagnostics Control Panel Button Descriptions
Button Function
BACK
Returns to the prior higher level menu structure, if available.
Cancels the display of test results on the control panel and allows the current test
to complete. If help text is displayed on the control panel, pressing BACK restores
the current menu item and removes the help text.
CANCEL
Cancels certain functions of the system.
HELP/
INFO
Provides help information abouot the current menu selection, if available.
Press any key to advance through the help text.
UP
Scrolls up one menu item within a menu list. This control does not ‘wrap’.
Used to increment data in tests requiring user input.
DOWN
Scrolls down one menu item within test results. This control does not ‘wrap’.
Used to decrement data in tests requiring user input.
Enter
Enters the highlighted menu. Executes the current test item.
NOTE: Pressing any key may cause an abort if allowed by the test being performed. A power
cycle is used to arbitrarily stop a test.