Xerox WorkCentre C2424/DX, Service Manual, Page: 109 / 432

Error Messages and Codes 3-17
7,008.41:
The head tilt is not engaged, or the printhead is stuck in the tilt position by
the tilt arms.
Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Reboot the system .
2.
Did this correct the problem?
Go to Step 2. Complete.
2 1.
Inspect the system for ink spills on the head
tilt gear and the drive train.
2.
Clean and reboot the system.
3.
Did this correct the problem?
Complete. Go to Step 3.
3 1.
Check the process gearbox for obstructions
or damaged.
2.
Remove any obstructions.
3.
Is the gearbox damaged?
Replace the
process
gearbox. Go to Step 4.
4 1.
Ensure that the printhead moves properly
left and right. Go to Step 5. Remove any
obstructions or
replace any
defective parts.
5 1.
Ensure the gears are correctly aligned and
homed, see "Homing the Process Gear
Drive Train" on page 6-8.
2.
Are the gears damaged?
Replace the
process
gearbox. Go to Step 6.
6 1.
Use service diagnostics to run the Tilt Axis
Drive test.
2.
Did the test fail?
Replace the
process
gearbox. Go to Step 7.
7 1.
Use service diagnostics to run the Head
Maintenance Wiper Clutch test.
2.
Did the test fail?
Replace the
wiper drive
clutch. Go to Step 8.
8 1.
Perform the Wiper Alignment procedure, see
"Wiper Alignment" on page 6-2.
2.
Did this correct the problem?
Complete. Go to Step 9.
9 1.
Use service diagnostics to run the Wiper
Drive Test.
2.
Did the test fail?
Inspect the
maintenance
drive system
and replace any
defective parts. Replace the
exit module
assembly.