Xerox WorkCentre C2424/DX, Service Manual

Page: 251 / 432

Image-Quality Troubleshooting 5-11
Diagnosing IOT (Print Engine) Print-Quality
Problems
When analyzing a print-quality defect from a print engine malfunction, determine if
the defect occurs:
■
in all colors
■ in only one color
■
as a repeating or random defect
The Troubleshooting Print-Quality Page provides a good overview of the most
common print-quality problems. To print the Troubleshooting Print-Quality Page,
follow these steps:
1.
From the system control panel’s System Setup menu, scroll to
Information,
and then press Enter.
2.
Scroll to
Troubleshooting
, and then press Enter.
3.
Scroll to
Print Quality Problems
, then press Enter.
4.
Scroll to
Troubleshooting Print Quality Page
, and then press Enter.
Note
The Troubleshooting Print Quality Page includes instructions for printing the
Eliminate Light Stripes test print. These instructions are also provided on the
next page of this manual.
The Eliminate Light Stripes test print indicates individual weak or missing jets or
an obstruction in the imaging path that affects a vertical band down the entire
page. You may also see color variations from jet to jet on the Eliminate Light
Stripes test print. Some variation is normal, occasionally occurs, and usually self-
corrects within a few printed pages.
If a print quality problem is not resolved with the information provided in the
Diagnosing Print-Quality Problems section, see the specific problem in "Analyzing
Service Test Prints" on page 5-35.