Troubleshooting
WorkCentre 6505 Color Laser Multifunction Printer
User Guide
182
Troubleshooting Overview
This section includes:
•
Error and Status Messages
on page 182
•
PrintingScout Alerts
on page 182
•
Online Support Assistant
on page 182
•
Information Pages
on page 182
•
More Information
on page 183
Your printer comes with a number of utilities and resources to help you troubleshoot printing problems.
Error and Status Messages
The printer control panel provides you with information and troubleshooting help. When an error or
warning condition occurs, the control panel displays a message informing you of the problem.
For details, see
Control Panel Messages
on page 184.
PrintingScout Alerts
The PrintingScout utility automatically checks the printer status when you send a print job. If the
printer is unable to print, PrintingScout displays an alert on your computer screen to let you know that
the printer needs attention. Install PrintingScout from the
Software and Documentation disc
that
came in the documentation packet with your printer. For details, see
Installing PrintingScout
on
page 44.
Note:
PrintingScout is a Windows-only application.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve your printer problems. You can find solutions for print-quality problems, paper jams, software
installation, and more.
To access the Online Support Assistant, go to
www.xerox.com/office/WC6505support
.
Information Pages
Two information pages in the printer, the Demo Page and the Error History report, can help with
troubleshooting certain problems. The Demo Page prints an image using all printer colors to show the
current ability of the printer to print. The Error History report prints information on up to the last 42
printer errors that occurred.
To print information pages:
1.
On the control panel, press the
System
button.
2.
At
Information Pages
, press the
Forward Arrow
button.
Summary of Contents for WorkCentre 6505
Page 16: ...Safety WorkCentre 6505 Color Laser Multifunction Printer User Guide 16 ...
Page 54: ...Installation and Setup WorkCentre 6505 Color Laser Multifunction Printer User Guide 54 ...
Page 144: ...Faxing WorkCentre 6505 Color Laser Multifunction Printer User Guide 144 ...
Page 180: ...Maintenance WorkCentre 6505 Color Laser Multifunction Printer User Guide 180 ...
Page 210: ...Troubleshooting WorkCentre 6505 Color Laser Multifunction Printer User Guide 210 ...
Page 216: ...Printer Specifications WorkCentre 6505 Color Laser Multifunction Printer User Guide 216 ...
Page 228: ...Regulatory Information WorkCentre 6505 Color Laser Multifunction Printer User Guide 228 ...
Page 232: ...Recycling and Disposal WorkCentre 6505 Color Laser Multifunction Printer User Guide 232 ...