Xerox WorkCentre 5020, System Administrator Manual

Page: 105 / 130

Network-related Problems
105
Scanning Services
This section explains the troubleshooting procedures and restrictions while using the
scan function.
Troubleshooting
The possible causes, confirmation methods, and actions are as follows.
Restrictions
This section explains the restrictions that apply while using the scan function.
NOTE: For information on the network scan driver and Mailbox Viewer 3, refer to the
PCL Print Driver CD-ROM.
Using a network scan driver and Mailbox Viewer 3 simultaneously
A single computer using a network scan driver and Mailbox Viewer 3 simultaneously
cannot connect to the machine.
A maximum of 3 computers can retrieve a document from the machine simultaneously
using either a network scan driver or Mailbox Viewer 3.
Using TIFF files
TIFF files are compressed using the MMR or MH compression method. Software that
supports these compression methods is required to open TIFF files.
Write capacity limit
The maximum write capacity for a single page is 297 x 432 mm. The largest standard
size is A3 or 11 x 17 inches.
Number of stored document pages (mailbox)
The maximum number of document pages that can be written to a mailbox in a single
write operation is 999 pages. The maximum number also changes in response to the
size of the document and resolution.
When retrieving a document from a mailbox
If using a TWAIN compatible application or Mailbox Viewer 3 to import scanned data to
your computer, the stored documents will be deleted from the mailbox after they are
retrieved. If using CentreWare Internet Services, the stored documents will not be
deleted from the mailbox even after they are retrieved.
Cause Confirmation Method Action
Cannot find the scanned
documents in the mailbox. Check that the machine is
switched on. All scanned
data in the mailboxes will be
deleted if the machine is
switched off. Try scanning again.
Cannot run a scan job. Check that mailboxes are not
full of scanned documents. A
mailbox has a limited
capacity to store scanned
documents. Delete unnecessary
documents in mailboxes, and
try scanning again.