Xerox WorkCentre 5020 System Administrator Manual Download | Manualshive

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9 Problem Solving

94

Paper Jams

This section describes procedures to clear paper jams.
When paper jams in the machine, the machine stops, and the indicator on the Machine
Diagram (mimic) flashes. An error code also appears in the Display, which indicates
which procedures to take to remove the jammed paper.
Carefully remove the jammed paper without tearing it. Do not leave any pieces of paper
in the machine.
If a paper jam error code remains in the Display after you have removed the jammed
paper, it is possible that paper is jammed in another location in the machine or that
pieces of paper are still left in the machine. Check the Machine Diagram (mimic) and
the error code, and remove the jammed paper completely.
After removing the jammed paper, a copy job or print job resumes from the page where
the paper jam occurred.

NOTE:

Identify the location of the paper jam first. Randomly pulling out the trays may

tear the jammed paper, and any torn pieces of paper remaining in the machine may
eventually cause the machine to malfunction.

NOTE:

If there are any torn pieces of paper left in the machine, the error code remains

in the Display.

NOTE:

Clear paper jams while the machine is switched on.

NOTE:

Do not touch any parts inside the machine while clearing a paper jam unless

specifically instructed to do so.

NOTE:

Six-digit error codes are also displayed on CentreWare Internet Services. For

information on how to view the error history, refer to

Checking Error Information on

page 35

. For more information about error codes, refer to

Error Codes on page 78

.

E1: Paper Jam around the Fuser Unit and inside the Left Side Cover

The following procedure describes how to clear paper jams around the Fuser Unit or
inside the Left Side Cover when an error code [E1] appears in the Display.

NOTE:

Do not touch the transfer corotron wire when removing the jammed paper.

Touching the transfer corotron wire can possibly damage the wire itself, which may
require replacement or impair image quality.

1.

Lift up the Left Side Cover Latch gently
to open the Left Side Cover.

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Summary of Contents for WorkCentre 5020

Page 1: ......

Page 2: ...ort Regulations An export of this product is strictly limited in accordance with Laws concerning Foreign Exchange and Foreign Trade of Japan and or the export control regulations of the United States You must obtain if you wish to export this product any appropriate export license from the Japanese Government or its agency and or re export approval from the U S Government or its agency Products Su...

Page 3: ...s Strip 18 Cleaning the Document Feeder Roller 18 Cleaning the Corotron Wire 19 Moving the Machine 20 3 Using CentreWare Internet Services 23 Information Checklist 23 CentreWare Internet Services Environments 24 CentreWare Internet Services Installation 24 Installation Procedure 24 Network Communication Setup 24 Test Access 28 Standard Features CentreWare Internet Services 29 Interface Options 29 ...

Page 4: ...Settings 53 Scanning Overview 53 Scanning with the Machine 53 Setup Procedure 53 Network Communication Setup 53 Scanning Procedure 55 Computer Setup 56 Setting Up a Mailbox 56 Creating a Mailbox 58 Setting the Scan Options 59 Editing a Mailbox 63 Deleting a Mailbox 63 8 Accounting and Securities 65 Overview of Account Administration 65 Users Controlled by Account Administration 66 Enabling the Acc...

Page 5: ... 99 E3 Paper Jam in Tray 2 99 C3 Paper Jam in the Bypass Tray 100 A1 A2 Document Jams 101 Network related Problems 102 Problem Solving Procedure 102 TCP IP 102 CentreWare Internet Services 104 Scanning Services 105 Internet Intranet Connection 106 Xerox Welcome Center 107 Viewing Editing Support Information 108 10 Appendix 109 System Settings 109 Entering the System Setting Mode 109 Configuring th...

Page 6: ...6 ...

Page 7: ...ce contact our experts at the Xerox Welcome Center A telephone number for the local representative may have been provided when the product was installed For convenience and future reference please record the telephone number in the space below Welcome Center or local representative telephone number Xerox US Welcome Center 1 800 821 2797 Xerox Canada Welcome Center 1 800 93 XEROX 1 800 939 3769 Ser...

Page 8: ...tation is used to mean the direction of images on the page When the image is upright the paper or other media can be either long edge feed or short edge feed LEF Long Edge Feed Loading documents and paper with one of the long edges to be fed into the machine first SEF Short Edge Feed Loading documents and paper with one of the short edges to be fed into the machine first Paper is synonymous with m...

Page 9: ... Guide NOTE Diagrams used in this System Administration Guide apply to a fully configured machine and therefore may not exactly represent the configuration being used NOTE All the screen shots used in this System Administration Guide are taken using Windows XP ...

Page 10: ...1 Before Using the Machine 10 ...

Page 11: ...put Tray These values are estimates and will also be affected by other machine usage conditions such as how often the machine is switched on and off The degradation of image quality may occur even before the machine stops when the Drum Cartridge reaches the end of its life Handling consumables periodical replacement parts Do not store boxes of consumables periodical replacement parts upright Do no...

Page 12: ...r becomes low the Toner indicator on the Machine Diagram mimic lights up Order a new bottle of toner When the toner runs out in the Drum Cartridge the error code J1 appears in the Display the Toner indicator flashes and the machine stops Add a new bottle of toner to the Drum Cartridge 1 The page yield after the Toner indicator on the Machine Diagram mimic lights up is based on using A4 LEF paper T...

Page 13: ...ep the Toner Bottle out of the reach of children If a child accidentally swallows toner spit it out rinse mouth with water drink water and consult a physician immediately When adding toner to the Drum Cartridge be careful not to spill the toner In case of any toner spills avoid contact with clothes skin eyes and mouth as well as inhalation If toner spills onto your skin or clothing wash it off wit...

Page 14: ...the orange arrow of the toner bottle with that of the Drum Cartridge 8 Turn the toner bottle around in a clockwise direction once and align the two orange arrows again 9 Gently tap the toner bottle several times to allow toner to be poured into the Drum Cartridge Wait for 20 seconds and tap it several times to make sure that the toner bottle has been emptied completely NOTE Do not squeeze the tone...

Page 15: ...ow often the machine is switched on and off The degradation of image quality may occur even before the machine stops when the Drum Cartridge reaches the end of its life NOTE If the error code J6 appears in the Display the six digit error code 091 913 is also displayed on CentreWare Internet Services For information on how to view the error history refer to Checking Error Information on page 35 NOT...

Page 16: ...carefully NOTE Do not touch the drum blue roller when pulling out the Drum Cartridge 5 Take a new Drum Cartridge out of the box and remove the packaging 6 Insert the new Drum Cartridge halfway 7 Add toner For information on how to add toner refer to Adding Toner to the Drum Cartridge on page 12 NOTE A bottle of toner must be purchased separately when replacing the Drum Cartridge 8 Push the Drum Ca...

Page 17: ...chine with an excessive amount of water may cause the machine to malfunction or damage documents being copied 1 Wipe the exterior with a soft cloth moistened with water NOTE Do not use cleaning agents other than water or neutral detergent NOTE If dirt does not come off easily gently wipe it with a soft cloth moistened with a small amount of neutral detergent 2 Wipe off any excess water with a soft...

Page 18: ...o not use benzene paint thinner or other organic solvents Doing so might damage paint or coating on plastic parts NOTE Cleaning the machine with an excessive amount of water may cause the machine to malfunction or damage documents being copied 1 Wipe the Film with a soft cloth moistened with water and then wipe it with a dry cloth NOTE The Film can be damaged easily Do not clean the Film with an e...

Page 19: ...oft cloth moistened with water NOTE Do not use cleaning agents other than water or neutral detergent NOTE Use a firmly wrung cloth to avoid water drops falling onto the machine If water gets into the machine it may cause the machine to malfunction NOTE If dirt does not come off easily gently wipe it with a soft cloth moistened with a small amount of neutral detergent 3 Close the Document Feeder Co...

Page 20: ...ion While the scanner carriage is moving run appears in the Display When the carriage completely moves to the locked position OFF appears blinking in the Display NOTE While the scanner carriage is locked all indicators go off and no button is available on the Control Panel and the machine does not process any jobs 2 Switch off the machine NOTE If the machine is switched off all the scanned data st...

Page 21: ...Lift the machine and move it gently to another location 6 Loosen the screw attached in Step 4 and remove it from the machine 7 Re attach the screw cover removed in Step 3 to the machine 8 Switch on the machine NOTE For information on how to switch on the machine refer to the Product Overview chapter in the User Guide ...

Page 22: ...2 Maintenance 22 ...

Page 23: ...lowing items are available or have been performed If problems are encountered during the installation of the machine refer to CentreWare Internet Services in the Problem Solving chapter on page 104 Item By An existing operational computer with TCP IP Internet or intranet accessibility is required These procedures are not intended to install the TCP IP stack itself Customer Obtain and record the fo...

Page 24: ...rompted for the System Administrator login ID and passcode once in a single browser session System Configuration To use CentreWare Internet Services you need to enable TCP IP on the machine CentreWare Internet Services Installation This section describes the settings required to use CentreWare Internet Services Installation Procedure There are two stages required to enable CentreWare Internet Serv...

Page 25: ...s blinking in the Display 6 Press the Start button to confirm the entered value The letter P appears blinking in the Display Next establish TCP IP NOTE The machine does not support IPv6 addresses 1 Enter the menu number 102 using the numeric keypad NOTE The system setting menu number for specifying a method for establishing an IP address is 102 2 Press the Start button to confirm the entered menu ...

Page 26: ... then press the Start button to confirm the entered menu number 6 Enter a value for the third block of the IP address and then press the Start button to confirm the entered value 7 Enter the menu number 106 and then press the Start button to confirm the entered menu number 8 Enter a value for the fourth block of the IP address and then press the Start button to confirm the entered value 6 Using th...

Page 27: ...ion After accessing the CentreWare Internet Services home page you can make detailed settings for TCP IP under Connectivity Protocols TCP IP on the Properties tab The following table shows the information fields and settings on the TCP IP page Feature Setting Items General Protocol Displays Enabled This is a display only item Physical Connection Displays Ethernet This is a display only item Host N...

Page 28: ...em Administrator DNS Configuration Obtain DNS Server Address Automatically Allows you to enable or disable the automatic setting of the DNS server address via DHCP Preferred DNS Server Enter the IP address for the DNS domain primary server Alternate DNS Server 1 2 Enter the IP addresses for the DNS domain alternate server 1 and 2 Dynamic DNS Registration Specify whether to enable dynamic DNS serve...

Page 29: ...ices logo and the model of the machine Just under this panel on most pages is the tab bar which corresponds to the five functions or page buttons These are Status Jobs Scan Properties and Support You can navigate through the pages when you click the text on each tab Logo Panel Displays the company logo Menu Panel Displays a navigation tree listing the items available within each category with the ...

Page 30: ... from the Control Panel of the machine In addition to displaying details of the jobs this page also allows you to delete jobs For more information on this page refer to Job Status on page 33 Category Name Services Status General Trays Consumables Jobs Active Jobs Job History List Job History Error History Scan Mailbox Properties Configuration Overview Description General Setup Configuration Job Ma...

Page 31: ...th the folder 3 To change settings use the drop down list box text boxes and check boxes on the page The default settings in the drop down list box are indicated with an asterisk 4 After changes have been made click Apply To cancel any changes you have made click Undo To display the current machine settings click Refresh NOTE If prompted enter the System Administrator user ID and passcode and clic...

Page 32: ...3 Using CentreWare Internet Services 32 ...

Page 33: ...nternet Services 2 Click the Jobs tab The Active Jobs page is displayed Job Name Displays the name of the job Owner Displays the name of the client user that has sent the job Status Displays the status of the job Type Displays the type of job Quantity Displays the number of sets that have been processed Deleting Jobs On the Active Jobs page you can delete jobs NOTE In some instances the deletion o...

Page 34: ...lays the name of the job Owner Displays the name of the client user who sent the job Status Displays the status of the job The status includes Completed Error Deleted Shutdown Cancelled Aborted and Unknown Type Displays the type of job Page Count Displays the number of pages printed printed jobs only Output Destination Displays Center Tray For a scan job or an aborted job is displayed instead Host...

Page 35: ...istory page Check also the error codes under Status on the Job History page For information on how to view the Job History page refer to Checking Completed Jobs on page 34 Viewing the six digit error code at the machine If an error occurs the two digit error code such as C1 and E2 appears in the Display on the Control Panel of the machine To view the six digit error code in the Display use the fol...

Page 36: ...4 Job Status 36 ...

Page 37: ...he machine information IP address and status 1 Open your web browser and enter the machine s IP address in the Address box to access CentreWare Internet Services 2 Click the Status tab The General page is displayed This page also displays the Refresh and Reboot Machine buttons Click the Refresh button to display the latest information NOTE If the machine is rebooted all scanned data stored in the ...

Page 38: ...e consumables menu displays the status of the Drum Cartridge and toner The status indicates when to replace the Drum Cartridge and to add toner to the Drum Cartridge 1 Open your web browser and enter the machine s IP address in the Address box to access CentreWare Internet Services 2 Click the Status tab 3 On the collapsible menu of the Menu Panel click Consumables The Consumables page is displaye...

Page 39: ...6 If prompted enter the System Administrator user ID and passcode and click OK NOTE By default the System Administrator user ID is 11111 and its passcode is not set The following table lists the items that can be set Feature Setting items Description Allows you to set and view information related to the machine such as the name and installation location of the machine and the System Administrator ...

Page 40: ... trays Paper Size Settings Allows you to specify the paper size table You can select from A B Series 8K 16K Inch Series 8 5 x 13 Inch Series 8 5 x 13 4 and Inch Series NOTE Depending on the paper size table the machine is programmed to use the document sizes that can be detected by the Document Feeder change Refer to Document Sizes Detectable by the Document Feeder on page 121 Unit Settings Allows...

Page 41: ...ade the machine software Software Download must also be set to 0 Allow in the System Setting Mode menu number 127 For more information refer to System Settings on page 109 Manual Upgrade Last Successful Upgrade Displays the most recent version of the software Manual Upgrade Specify the latest software file Printing the Configuration Report This section describes how to print out the Configuration ...

Page 42: ... click General Setup Billing Counters Usage Counters The Usage Counters page is displayed Total Impressions Displays the total number of copies and prints Black Copied Impressions Displays the total number of copies Black Printed Impressions Displays the total number of prints Scanned Images Stored Displays the total number of scanned images NOTE You can also view the total number of copies and pr...

Page 43: ...tallation page 44 Information Checklist Before starting these procedures make sure that the following items are available or have been performed If problems are encountered during machine setup refer to Problem Solving on page 75 Item By An existing operational network utilizing TCP IP is required These procedures are not designed to install a network Customer Obtain and record the following infor...

Page 44: ...work Communication Setup Enable the following ports using the Control Panel or CentreWare Internet Services Printing through LPD LPD port Printing through Port9100 Port9100 port Computer Setup This requires the computers in the networking environment to be configured to communicate with the machine Test Print A print job should be submitted to make sure that the machine has been installed and conf...

Page 45: ...e the required options The following table shows the information fields and settings on the Port 9100 and LPD pages Port Setting items Description LPD General Protocol Displays whether the protocol is enabled or disabled Physical Connection Displays Ethernet Port Number Enter the port number within the range of 1 to 65535 Connection Time Out Specify the connection time out period when transmission...

Page 46: ...to the machine as a printer Refer to the PCL Print Driver CD ROM Test Print To make sure that the machine has been installed on the network correctly a test print should be submitted from each client computer Perform the following steps 1 Open a document on a client computer 2 Select the machine as the printer to which the selected document will be sent 3 Print the document on the machine and veri...

Page 47: ...tion of the machine refer to Problem Solving on page 75 NOTE Do not connect the USB cable to the machine until instructed to do so USB Port Environment System configuration The machine can be connected directly to the USB port of a host computer A document file can be sent from the host computer via the USB port to the machine for printing Other computers can be connected via a network to the host...

Page 48: ...nd enter the machine s IP address in the Address box to access CentreWare Internet Services 2 Click the Properties tab 3 Click the Connectivity folder and then Port Settings 4 Select the Enabled check box for USB to enable the USB port NOTE Confirm that the SNMP port is enabled If not enabled select the Enabled check box for SNMP For information on how to configure SNMP settings refer to SNMP Conf...

Page 49: ...st print from each client computer Perform the following steps 1 Open a document on the computer 2 Select the machine as the printer 3 Print the document on the machine and verify that it prints correctly 4 Repeat the test for all computers that will be sending jobs to the machine The installation process is now complete If the test print fails refer to Problem Solving on page 75 SNMP Configuratio...

Page 50: ...t Trap Community Name TRAP Community Name Enter the trap notification community name System Administrator s Login ID System Administrator s Login ID Enter the ID of the System Administrator SNMP Configuration Advanced Trap Destination Adresses Displays a page that contains the Add UDP IP Address and Delete buttons Add UDP IP Address button This button displays the SNMP Configuration page Delete bu...

Page 51: ...oot Machine button when it is displayed If the Reboot Machine button fails to be displayed click the Status tab and then click the Reboot Machine button NOTE If the machine is rebooted all scanned data stored in the mailboxes will be deleted ...

Page 52: ...6 Printer Environment Settings 52 ...

Page 53: ... a mailbox Stored documents can be accessed from any computers on the network The stored scanned documents can be opened by any software application that can view or edit TIFF PDF files Scanning with the Machine Scanning Services enables multiple users to use the machine to scan and store documents With the power of the local area network multiple users can access the machine and use it to scan do...

Page 54: ...Panel of the machine in the System Setting Mode For more information refer to System Settings on page 109 NOTE For information on how to configure SNMP settings refer to SNMP Configuration on page 49 4 Depending on your requirements set Port Number and Connection Time out for WebDAV 1 On the Properties tab click the Connectivity folder and then the Protocols folder 2 Click WebDAV 3 Configure the r...

Page 55: ... to create a mailbox refer to Creating a Mailbox on page 58 3 On the Control Panel press the Scan button 1 Select the mailbox number to which you want to store the scanned document 2 Load a sample document into the Document Feeder or on the Document Glass 3 Press the Start button on the machine 4 Verify that the scanned document is in the mailbox 1 Select the mailbox number to which the scanned do...

Page 56: ...ilboxes displayed on the Mailbox page in CentreWare Internet Services 1 Open your web browser and enter the machine s IP address in the Address box to access CentreWare Internet Services 2 Click the Scan tab The Mailbox page is displayed Mailbox icons Clicking the icon of a registered mailbox displays the Mailbox Document List page for the mailbox Mailbox Number Displays the mailbox numbers Clicki...

Page 57: ...lbox Number Displays the number of the selected mailbox Mailbox Name Displays the name of the selected mailbox Document Number Displays the numbers of the documents Document Name Displays the names of the documents Stored Date Displays the dates on which the documents were stored Compression Format Displays the compression formats of the documents Page Count Displays the page counts of the documen...

Page 58: ...to 20 characters to be assigned to the mailbox Leave the text box blank if not setting a mailbox name Mailbox Passcode Specify the passcode to the mailbox Enter a passcode with up to 20 numerical characters Leave the text box blank if not setting a passcode NOTE The passcode set here is specific to each mailbox and differs from the user information set under the User Account Settings page for the ...

Page 59: ...ox refer to Creating a Mailbox on page 58 NOTE Some mailboxes may require you to enter a passcode depending on the Check Mailbox Passcode setting on the Mailbox Setup page For more information refer to Creating a Mailbox on page 58 1 Click the Scan tab on the Header Panel of the CentreWare Internet Services home page The Mailbox page is displayed 2 From the displayed list select an existing mailbo...

Page 60: ...t A5 Landscape Statement 5 5 x 8 5 Landscape Executive 7 25 x 10 5 Portrait Executive 7 25 x 10 5 Landscape Letter 8 5 x 11 Portrait Letter 8 5 x 11 Landscape 8 5 x 13 Landscape 8 5 x 13 4 Landscape Legal 8 5 x 14 Landscape Tabloid 11 x 17 Landscape 8K Landscape 16K Portrait 16K Landscape Custom Size Specify the width X within the range of 100 432 mm 3 9 17 0 inches and the length Y within the ran...

Page 61: ...gal 8 5 x 14 Landscape Tabloid 11 x 17 Landscape 8K Landscape 16K Portrait 16K Landscape Custom Size Specify the width X within the range of 15 432 mm 0 6 17 0 inches and the length Y within the range of 15 297 mm 0 6 11 7 inches The measurement unit will depend on the setting in Unit Settings on the Properties tab Original Type Allows you to scan at optimum image quality by selecting the type of ...

Page 62: ...A3 B5JB4 141 4 5 5x8 5J8 5x14 154 5 B5JA3 163 2 A5JB4 173 2 A5JA3 5 5x8 5J11x17 200 Variable Specify a desired enlargement reduction ratio The value can be specified within the range of 50 200 in 1 increments Edge Erase Top Bottom Allow you to erase unwanted marks from each edge of scanned documents Set the top and bottom margins within the range of 0 50 mm 0 2 0 inches Default 2mm 0 1 inches The ...

Page 63: ...he Edit Mailbox page is displayed 3 Change the settings as necessary 4 Click Apply Deleting a Mailbox The following procedure explains how to delete a mailbox You can delete a mailbox selected on the Mailbox page Before deleting a mailbox you need to delete all the documents in that mailbox If the documents are stored in the mailbox the mailbox cannot be deleted For information on how to delete do...

Page 64: ...7 Scanner Environment Settings 64 ...

Page 65: ...d prints for each account The Account Administration feature allows you to Create change and delete up to 99 user accounts Control access to the Copy feature Control access to the Print feature Set the copy and print job limits per user account View the total number of copies or prints made by each user account Copy Auditron The Copy Auditron feature tracks and counts copies made on the machine fo...

Page 66: ...g Mode and change the machine settings A System Administrator uses a special user ID called a System Administrator ID Account Users These are users who are registered with the machine When this type of user uses a service that is restricted they must enter their user ID and passcode General Users These are users other than the System Administrator when the Account Mode is disabled Enabling the Acc...

Page 67: ...lick OK NOTE By default the System Administrator user ID is 11111 and its passcode is not set NOTE Click the Reboot Machine button when it is displayed If the Reboot Machine button fails to be displayed click the Status tab and then click the Reboot Machine button NOTE If the machine is rebooted all scanned data stored in the mailboxes will be deleted NOTE The Account Mode can be configured also o...

Page 68: ...ee numerical characters Passcode Enter a passcode for the user ID You can enter 4 to 12 numerical characters Leave the text box blank if not setting a passcode Retype Passcode Re enter the passcode for verification Feature Access Copy Service Feature Access Specify whether to limit access to the Copy feature Select from Free Access and No Access to Copy Service Print Service Feature Access Specify...

Page 69: ...Administrator can set a copy print job limit on each user account view the total number of copies or prints made by each account and also reset all counts for all user accounts Setting Copy and Print Job Limits on a User Account The following describes how to set the copy and print job limits on a user account on the Control Panel of the machine or in CentreWare Internet Services When the total nu...

Page 70: ...c keypad 5 Press the Start button to confirm the new copy or print job limit The letter P appears blinking in the Display 6 Press the Log In Out button The machine exits the System Setting Mode NOTE If you have changed any settings in the System Setting Mode the machine will automatically reboot to register and enable the new settings All scanned documents stored in mailboxes will be deleted on th...

Page 71: ...3 Press the Start button to confirm the entered menu number The current number of copies or prints made under the selected account appears in the Display NOTE If the displayed value has more than three digits the first half of the numerical value appears in the Display Press the Start button to reveal the second half of the value in the Display 4 Press the Log In Out button The machine exits the S...

Page 72: ...the System Setting Mode on page 109 2 Enter a menu number 398 using the numeric keypad 3 Press the Start button to confirm the entered menu number 4 Enter 0 using the numeric keypad 5 Press the Start button to confirm the entered value All counters for all user accounts are reset to 0 6 Press the Log In Out button The machine exits the System Setting Mode NOTE If you have changed any settings in t...

Page 73: ...red Administrator s Passcode Specify the System Administrator s passcode with up to 4 to 12 alphanumeric characters Leave the text box blank if not setting a passcode NOTE If the System Administrator s passcode contains alphabetical characters the passcode cannot be entered at the machine using the numeric keypad on the Control Panel Retype Administrator s Passcode Re enter the System Administrato...

Page 74: ...st Rule Number Displays entry numbers 1 10 for IP addresses to be filtered Source IP Mask Displays the range of the IP addresses in IP address prefix length format Add Displays the Add IP Filter Rule page which allows you to configure the following settings Source IP Address Enter an IP address from which to permit communication with the machine Source IP Mask Enter the mask address of the IP addr...

Page 75: ...n in the Display Most error codes are listed on the Error Code Label Refer to the Error Code Label for the error description and apply the suggested solution If the displayed error code is not listed on the Error Code Label refer to Error Codes on page 78 If an error occurs the six digit error code is also displayed on CentreWare Internet Services For information on how to view the error history r...

Page 76: ...ocument jams in the Document Feeder refer to A1 A2 Document Jams on page 101 Processor Jam The red indicator flashes when a paper jam occurs in the machine Check the error code that appears in the Display Refer to Error Codes on page 78 for the solution Toner The red indicator lights up when the amount of toner left in the Drum Cartridge is low Prepare a new toner bottle No error code is displayed...

Page 77: ...runs out in Tray 1 or when a paper jam occurs in Tray 1 For information on how to load paper in Tray 1 refer to the User Guide For information on how to clear paper jams in Tray 1 refer to C1 Paper Jam in Tray 1 on page 98 Tray 2 The green indicator lights up when Tray 2 is selected The green indicator flashes when paper runs out in Tray 2 or when a paper jam occurs in Tray 2 For information on ho...

Page 78: ...ment Feeder Remove the jammed document carefully If the error occurred during a copy job Check the output copies and identify where the copy job should be restarted Reload the unscanned pages in the Document Feeder and press the Start button to resume the copy job If the error occurred during a scan job Reload all the pages in the Document Feeder and press the Start button to restart the scan job ...

Page 79: ... 071 100 Paper is jammed in or around Tray 1 Remove the jammed paper Check that the paper guides are adjusted correctly If Tray 1 has run out of paper load paper in the tray For information on how to clear paper jams in Tray 1 refer to C1 Paper Jam in Tray 1 on page 98 For information on how to correctly adjust the paper guides refer to the User Guide For information on how to load paper in Tray 1...

Page 80: ...uide 024 959 Tray 1 has been selected in a print job however the size orientation of paper that is loaded in Tray 1 does not match the paper size orientation of the print job Load Tray 1 with the same sized paper as specified in the print job Specify the correct size orientation of paper that is loaded in Tray 1 For information on how to reload Tray 1 with a different sized paper refer to the User...

Page 81: ... and the paper is loaded in Tray 2 in the SEF orientation Reload the paper in Tray 2 in the LEF orientation C7 024 958 The Bypass Tray has been selected in a print job however the size orientation of paper that is loaded in the Bypass Tray does not match the paper size orientation of the print job Load the Bypass Tray with the same sized paper as specified in the print job Specify the correct size...

Page 82: ...umber 164 is enabled the machine is unable to select a tray because none of the trays are loaded with the appropriate size of paper Press the Stop button to cancel the job Load a tray with the desired size of paper For information on how to change the size of paper in the tray refer to the User Guide E1 077 103 077 106 077 130 077 900 077 901 Paper is jammed around the Fuser Unit or inside the Lef...

Page 83: ... 50 200 Press any button to clear the error Check the selected options and try again For information about the N up feature refer to the User Guide 003 501 When using the N up feature there is a mismatch between the orientation of the loaded documents and the paper in a tray Press any button to clear the error Check the selected options and try again For information about the N up feature refer to...

Page 84: ... 914 091 915 091 916 The Drum Cartridge is defective Replace the Drum Cartridge For information on the Drum Cartridge refer to Replacing Consumables on page 11 For information on how to replace the Drum Cartridge refer to Replacing the Drum Cartridge on page 15 L9 016 756 The use of the service is restricted for a particular user account Change the setting to permit the user account to access the ...

Page 85: ...tton to resume the copy job If the error occurred during a scan job Delete unnecessary documents in mailboxes or lower the scan resolution and then try scanning again 016 981 Memory is full Delete unnecessary documents in mailboxes Check the output copies and identify where the copy job should be restarted Reload the unscanned pages and press the Start button to resume the copy job 016 982 Memory ...

Page 86: ...Check if Software Download menu number 127 is set to 0 Allow in the System Setting Mode and then try downloading again For information on how to configure the system settings refer to System Settings on page 109 016 742 The product ID in the downloaded data is invalid Try downloading again 016 743 The download files are not supported Use the download files available for the model of your machine 0...

Page 87: ...ervices 016 779 An error occurred during conversion processing of the scan image Instruct scanning again 016 788 Failed to retrieve the file from the web browser Take one of the following actions and then try retrieving again Refresh the browser page Restart the browser Switch the machine off and then back on and try scanning again Error Code Description Remedy What appears in the Display What app...

Page 88: ...mory Take one of the following actions Lower the resolution Do not use the Multiple Up or 2 Sided Print feature and try printing again 016 719 Unable to process PCL print data due to insufficient print page buffer memory Take one of the following actions Lower the resolution Do not use the Multiple Up or 2 Sided Print feature and try printing again 016 720 PCL print data contained a command that c...

Page 89: ...s invalid parameters Check the print data and print options and try printing again 024 747 An invalid print parameter combination was set Check the print data and print options and try printing again 116 701 Unable to print double sided due to insufficient memory Switch the machine off and on If the error persists contact the Xerox Welcome Center n9 An internal communication error occurred in the ...

Page 90: ...an hold up to 50 sheets z Check that the document is fully inserted into the Document Feeder z Using a lint free cloth lightly wipe the underside of the Document Cover z Load the documents and then check that the side guides are not too tight z If the document is curled make sure to straighten it before reloading it into the Document Feeder The machine does not accept documents into memory z If th...

Page 91: ...correctly in the tray UnknownUser is printed as a user name on a banner sheet z If Print Auditron is disabled UnknownUser is printed as the user name on the banner sheet Specify the user ID in the print driver to correct the banner sheet If Print Auditron is enabled a three digit user ID is printed on a banner sheet For information on how to specify the user ID in the print driver refer to the PCL...

Page 92: ...tate the paper stack head to toe in the tray Output is too light or too dark z Set the density feature to a lighter or darker setting z Check the quality of the document z Load fresh paper z Run off more prints until the copy quality improves z Replace the Drum Cartridge Output is too light z Set the density feature to a darker setting z If toner has recently been added to the Drum Cartridge toner...

Page 93: ...w stack of paper align the edges and then load the paper stack in the tray z Check that the paper guides are locked into position against the paper z Check that the settings for the Bypass Tray are correct and match the paper size and orientation specified on the Control Panel Jams in the Document Feeder z Open the Document Feeder and check that no paper or objects are inside z Check that the cove...

Page 94: ...aper and any torn pieces of paper remaining in the machine may eventually cause the machine to malfunction NOTE If there are any torn pieces of paper left in the machine the error code remains in the Display NOTE Clear paper jams while the machine is switched on NOTE Do not touch any parts inside the machine while clearing a paper jam unless specifically instructed to do so NOTE Six digit error co...

Page 95: ...n in the diagram remove the jammed paper by pulling it upwards 2 If the paper is jammed in the location shown in the diagram remove the jammed paper by pulling it upwards 3 If the paper is jammed in the location shown in the diagram and if the edge of the jammed paper is not accessible to be pulled out pull up the green lever and remove the jammed paper NOTE If the paper is still jammed tightly ev...

Page 96: ...TE This releases the tightly jammed paper within the machine 2 Lift up the Left Side Cover Latch gently to open the Left Side Cover 3 Remove the jammed paper NOTE Do not leave any torn pieces of paper inside the machine 1 If the paper is jammed in the location shown in the diagram remove the jammed paper by pulling it upwards 2 If the paper is jammed in the location shown in the diagram remove the...

Page 97: ...ammed paper 4 Gently close the Left Side Cover and Access Cover 1 E4 Paper Jam inside the Left Side Cover The following procedure describes how to clear paper jams inside the Left Side Cover when an error code E4 appears in the Display 1 Hold the latch and open Access Cover 1 2 Hold the latch and open Access Cover 2 3 Lift up the Left Side Cover Latch gently to open the Left Side Cover ...

Page 98: ...5 Gently close the Left Side Cover Access Cover 2 and Access Cover 1 C1 Paper Jam in Tray 1 The following procedure describes how to clear paper jams in Tray 1 when an error code C1 appears in the Display 1 Pull out Tray 1 toward you NOTE Identify the location of the paper jam first Randomly pulling out the trays may tear the jammed paper and any torn pieces of paper remaining in the machine may e...

Page 99: ...e may eventually cause the machine to malfunction 2 Remove the jammed paper NOTE Do not leave any torn pieces of paper inside the machine 3 Check that the paper guides are adjusted correctly NOTE If Tray 2 has run out of paper load paper in the tray For information on how to load paper in Tray 2 refer to the User Guide 4 Push Tray 2 gently back into position E3 Paper Jam in Tray 2 The following pr...

Page 100: ...E Do not leave any torn pieces of paper inside the machine 2 Slide the Extension Flap back in and close the Bypass Tray 3 Pull up the Left Side Cover Latch to open the Left Side Cover and close the Left Side Cover NOTE Opening and closing the Left Side Cover releases any tightly jammed paper inside the machine This reduces the possibility of tearing the jammed paper when you open the Bypass Tray i...

Page 101: ...htly in the Document Feeder Roller and cannot be pulled out pull it out from under the Document Feeder Tray as shown in Steps 5 to 7 3 Close the Document Feeder Cover 4 If the error persists or if you cannot find any jammed documents lift up the Document Feeder Tray 5 Remove the jammed document from under the Document Feeder Tray 6 Gently put the Document Feeder Tray back to its original position ...

Page 102: ... 7 If printing documents are not available from a computer re install the print driver on the computer 8 Call the local Xerox Welcome Center where a representative will assist in the diagnosis and solution of the problem TCP IP This section explains the troubleshooting procedures and restrictions while using TCP IP Troubleshooting The possible causes confirmation methods and actions are as follows...

Page 103: ... reissued when the machine is switched on and the print data is printed on the machine When printing Print requests cannot be received from a client if a print request from another client is being processed When the client IP address or computer name is changed When the client IP address or computer name is changed the machine cannot perform query processing and cancel processing Switch the machin...

Page 104: ...ugh a proxy server The please wait message is displayed Wait for a while as instructed If nothing happens click the Refresh button If this does not help check that the machine is working correctly The Refresh button is not working Check if you are using the specified OS and browser Use the specified OS and browser Selecting menu in the left frame does not change the right frame connection The scre...

Page 105: ...mit The maximum write capacity for a single page is 297 x 432 mm The largest standard size is A3 or 11 x 17 inches Number of stored document pages mailbox The maximum number of document pages that can be written to a mailbox in a single write operation is 999 pages The maximum number also changes in response to the size of the document and resolution When retrieving a document from a mailbox If us...

Page 106: ...b server access restrictions Check if any of the following access restrictions are set Address port restrictions SSL usage restrictions User access restrictions including access privileges Content blocking Scheme restrictions for example HTTP disable Transfer data size restrictions Used method restrictions for example POST disable HTTP header restrictions for example specific browsers Time restric...

Page 107: ...asic authentication support only others are not supported RFC2817 Upgrading to TLS Within HTTP 1 1 RFC2818 HTTP Over TLS Xerox Welcome Center If you need any additional help on using your machine you can 1 Refer to the User Guide or this System Administration Guide 2 Visit our Customer Web Site at www xerox com or contact the Xerox Welcome Center Please have your serial number at hand when contact...

Page 108: ...1 and its passcode is not set Software Upgrades Click this link to access our software upgrade website http www xerox com System Administrator Name Identifies your System Administrator To edit this information enter up to 40 characters Phone Number Displays the telephone number of your System Administrator To edit this information enter up to 40 characters Location Identifies the location of your ...

Page 109: ...Setting Mode the machine will automatically reboot to register and enable the new settings All scanned documents stored in mailboxes will be deleted on the reboot Entering the System Setting Mode The following describes how to enter the System Setting Mode Depending on whether Copy Auditron is enabled or disabled on the machine the procedure for entering the System Setting Mode differs For more in...

Page 110: ...ditron is enabled 1 When Copy Auditron is enabled Id appears blinking in the Display Enter the System Administrator s ID using the numeric keypad NOTE The default System Administrator s ID is 11111 2 Press the Start button to confirm the entered ID If the System Administrator s passcode is not set the machine enters the Copy Mode and 1 appears in the Display Proceed to Step 5 NOTE By default the S...

Page 111: ...code a hyphen appears in the Display instead of the actual number that you enter 4 Press the Start button to confirm the entered passcode If the entered passcode is correct the machine enters the Copy Mode and 1 appears in the Display 5 Hold down the Log In Out button for four seconds The machine enters the System Setting Mode The letter P appears blinking in the Display Numeric keys Start button ...

Page 112: ...ng in the Display NOTE If you choose not to change the value press the AC button or the Start button The letter P appears blinking in the Display 3 Enter a new value using the numeric keypad referring to System Setting List on page 113 NOTE When you start entering a new value the previously set value in the Display will be erased automatically 4 Press the Start button to confirm the entered value ...

Page 113: ...efault value depends on the location where you purchased the machine 1 12 hour format 2 24 hour format 11 Auto Clear Time When the machine completes a copy job it clears features which have been selected for that particular copy job after a specified period of time Select how long it takes for the machine to clear the selected copy features after a copy job has been completed 0 Disabled 1 20 secon...

Page 114: ...hine is programmed to use the document sizes that can be detected by the Document Feeder change Refer to Document Sizes Detectable by the Document Feeder on page 121 Metric 0 A B Series 8K 16K Inches 1 Inch Series 8 5 x 13 2 Inch Series 8 5 x 13 4 3 Inch Series 22 Tray Priority for Automatic Paper Selection NOTE This feature is available only when the machine is fitted with the optional Paper Tray...

Page 115: ...o 1 10 Mbps Half Duplex 2 10 Mbps Full Duplex 3 100 Mbps Half Duplex 4 100 Mbps Full Duplex 102 IP Address Obtaining Method Select the method for obtaining the IP address 0 STATIC 1 DHCP 2 BOOTP 3 RARP 4 DHCP Autonet 103 IP Address 1st block Enter a value in the first block of the IP address 0 255 104 IP Address 2nd block Enter a value in the second block of the IP address 0 255 105 IP Address 3rd...

Page 116: ...r to enable or disable the Port9100 port 0 Disabled 1 Enabled 124 CentreWare Internet Services Select whether to enable or disable the CentreWare Internet Services port 0 Disabled 1 Enabled 125 WebDAV Select whether to enable or disable the WebDAV port 0 Disabled 1 Enabled 126 SOAP Select whether to enable or disable the SOAP port 0 Disabled 1 Enabled 127 Software Download Specify whether the mach...

Page 117: ...Enlarge Zoom Ratio menu number 153 Inches 0 100 1 Preset 2 50 3 78 4 129 5 200 Metric 0 100 1 Preset 2 50 3 70 4 141 5 200 153 Preset Reduce Enlarge Zoom Ratio Specify the preset zoom ratio for one of the selections of the Reduce Enlarge button For information on the Reduce Enlarge button refer to the User Guide 50 200 Default 64 154 Document Type Select the default document type 1 Text 2 Text Pho...

Page 118: ... Paper Selection feature 0 Disabled 1 Enabled 201 Add Original Scanning Select whether to enable or disable the scanning of the next page of a document when running a scan job using the Document Glass 1 Enabled 2 Disabled 202 Background Suppression Scanning The machine automatically removes the background color of an original document for a scan job Select the Background Suppression level 0 Normal...

Page 119: ...System Administrator User ID Specify the System Administrator User ID Up to 32 numerical characters Default 11111 601 to 699 User ID for Account Number 1 99 NOTE When entering the menu number enter 6 plus the account number For example for account number 45 enter 645 as the menu number Specify the user ID for an account number from 1 to 99 using three digits 000 999 NOTE Entering 0 clears all regi...

Page 120: ...selected user account the current number of copies made under the user account will be reset to 0 901 to 999 Print Job Limit for Account Number 1 99 NOTE When entering the menu number enter 9 plus the account number For example for account number 45 enter 945 as the menu number Specify the maximum number of pages allowed to print on an account number from 1 to 99 1 99 999 Default 99 999 NOTE If yo...

Page 121: ...le Selected value for Metric Inch menu number 21 Detectable Document Size Metric Inches 0 A B Series 8K 16K 1 Inch Series 8 5 x 13 2 Inch Series 8 5 x 13 4 3 Inch Series A5 SEF O O X X A5 LEF O X X X 5 5 x 8 5 SEF X X O O 5 5 x 8 5 LEF X O O O B5 SEF O X X X B5 LEF O O O O A4 SEF O O O O A4 LEF O O O O 8 5 x 11 SEF O O O O 8 5 x 11 LEF O O O O 8 5 x 13 SEF X O X X 8 5 x 13 4 SEF X X O X 8 5 x 14 S...

Page 122: ...Scanning method Flatbed scanning using CCD image sensor Copy paper size Trays 1 2 Maximum A3 SEF 297 x 420 mm 11 x 17 SEF 279 x 432 mm Minimum A5 SEF 148 x 210 mm Bypass Tray Maximum A3 SEF 297 x 420 mm 11 x 17 SEF 279 x 432 mm Minimum A5 SEF 148 x 210 mm Non standard size X direction 182 to 432 mm Y direction 140 to 297 mm Image loss width Leading edge 4 mm or less trailing edge 4 mm or less and ...

Page 123: ...9 pages NOTE The machine may pause temporarily to perform image stabilization Output Tray capacity Output Tray Approx 250 sheets A4 When using Xerox P paper Power source 110 127 V 220 240 V AC Power consumption WorkCentre 5020 DN 110 V Maximum power consumption 1320 VA Low Power Mode 107 W or less Sleep Mode 20 W or less WorkCentre 5020 DN 220 V Maximum power consumption 1320 VA Low Power Mode 107...

Page 124: ... Windows 2000 Professional Microsoft Windows XP Professional Microsoft Windows XP Home Edition Microsoft Windows Server 2003 Standard Edition Microsoft Windows Vista 64 bit editions of Windows NOTE For the latest information on operating systems that are supported by the machine contact the Xerox Welcome Center Supported protocols TCP IP CentreWare Internet Services WebDAV Scan gradation Monochrom...

Page 125: ...n be extended to 297 x 432 mm at a maximum The unprintable area however may vary depending on the size of paper Optional Accessories The following optional items are available for the WorkCentre 5020 DN To purchase any of these optional items contact the Xerox Welcome Center NOTE The optional accessories are subject to change without notice For the latest information contact the Xerox Welcome Cent...

Page 126: ...10 Appendix 126 ...

Page 127: ...ted Impressions 42 C CentreWare Internet Services 23 CentreWare Internet Services Environments 24 Information Checklist 23 interface options 29 Jobs 30 Network Communication Setup 24 problem solving 104 Properties 31 Scan 31 Services 30 standard features 29 Status 30 Support 31 Test Access 28 CentreWare Internet Services System Settings 116 checking completed jobs 34 cleaning the machine 17 cleari...

Page 128: ...Power Mode 40 LPD System Settings 116 M machine cleaning 17 information 39 moving 20 serial number 7 107 status 37 Machine Clock System Settings 113 machine configuration 40 Machine Diagram mimic 76 Bypass Tray 77 Document Feeder Jam 76 Document Present 77 Replace Drum Cartridge 77 Toner 76 Tray 1 77 Tray 2 77 Machine Serial Number System Settings 115 Machine Status comsumables 38 machine informat...

Page 129: ...oad System Settings 116 Software download 41 Source IP Address 74 Source IP Mask 74 Stand 125 Standard printable area 125 Status CentreWare Internet Services 30 Subnet Mask System Settings 115 Support Information 108 Supports CentreWare Internet Services 31 System Administrator 8 66 System Administrator ID System Settings 119 System Administrator Passcode System Settings 119 System Administrator S...

Page 130: ...er Bottle 11 Total Counter System Settings 115 Total Impressions 42 Transition Time to Low Power Mode System Settings 113 Transition Time to Sleep Mode System Settings 113 Tray Priority Copying System Settings 117 Tray Priority for Automatic Paper Selection System Settings 114 Troubleshooting Table 90 U Unit Settings 40 upgrade software 41 USB System Settings 116 USB Port 47 Computer Setup 49 Info...

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