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SCANNING PROBLEMS
The following message
appears on the computer
screen:
There is no document or the
document is loaded improperly.
Insert the document properly
and try again.
• Insert the document properly and push it down until
the machine grips the document.
The following message
appears on the computer
screen:
The selected port is currently
being used. Restart your
computer and try again.
• A scan error occurred and the scanning has not
been completed properly. Reset your computer.
The following message
appears on the computer
screen:
Port is disabled. Check if the
port is properly connected,
power is on, scanner is not
busy. Then restart your
computer.
• The printer cable may be improperly connected or
the power may be off. Ensure that the
• WorkCentre 490cx is plugged in. If the problem
persists, turn the computer and printer off. Wait
about 10 seconds, turn them both on and try again.
The following message
appears on the computer
screen:
Port is disabled. Check if the
port is properly connected, or
power is on. Then restart your
computer.
• An I/O error has occurred during scanning. Check
for proper cable connection and for a bad cable.
Symptom
Cause and Solution
