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Xerox WorkCentre 490cx, Online User'S Manual

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PRINT QUALITY PROBLEMS

Printer seems to be printing, 
but no characters are printing.

• Check the print cartridge.  Tape may be covering 

the ink nozzles of the print cartridge.  

• The print cartridge may be  out  of ink. Replace with 

a new one.   See 

Replacing the Ink Cartridge

.  The 

status  monitor shows the amount  of ink  left in  the 
cartridge.

Unexpected characters are 
printed or characters  are 
missing.

• Make sure  your application has  the  WorkCentre 

490cx selected as the default printer.

• The printer cable may not be securely connected to 

the printer  and the computer, or the printer cable 
may not he correct type. Check the printer cable.

• The print head may need cleaning.   See 

Print 

Cartridge Nozzle Test

.

Printer prints very slowly.

• You may be using High 1200 dpi print quality. 

Change the Print Quality setting to Normal.  See 

Main Tab

.

• Graphics print more slowly than text.
• Color prints more  slowly  than black.
• Special media prints  more slowly than plain  paper.
• Another application currently open affects print 

speed.   Close the running program if  not  required.

Control panel of your machine 
does not respond.

• Unplug the power cord, then plug in the machine.

Page  does not print.

• Some extremely complicated  page  formats may 

not be  printable on the printer.   If you are using too 
many fonts, or if you are printing complex graphics, 
you can experience this problem. Simplify the page 
format or use fewer fonts.

Symptom

Cause and Solution

Summary of Contents for WorkCentre 490cx

Page 1: ...ection s Table of Contents You may also click on the Search button on the left of the page to look for key words or phrases Safety Notes Copyright 1 Getting Started 2 Making a Copy 3 Sending a Fax 4 R...

Page 2: ...Used Caution Warning Unplug the WorkCentre 490cx from the wall outlet before cleaning Always use materials specifically designated for this product Use of other materials may result in poor performanc...

Page 3: ...er supply cord is the disconnect device for this equipment Ensure that the WorkCentre 490cx is installed near an outlet and is easily accessible Your machine is equipped with an energy saving device t...

Page 4: ...sure that the machine will not operate with covers opened Use of an extension cord with this WorkCentre is not recommended or authorized Avoid direct viewing of the document lights The lamps are brigh...

Page 5: ...al law or hereinafter granted including without limitation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Xerox and all Xerox p...

Page 6: ...ng Started Click on one of the following topics or click on the Search button on the left Set Up Your Machine Guidelines for Special Paper and other Media Installing Software Uninstalling Software Usi...

Page 7: ...Two CD ROMs containing Installer Software and Online User Guide 2 May vary according to country WC490cx Install Guide Telephone line cord2 WorkCentre 490cx Ink Cartridges WC490cx Quick Reference Guid...

Page 8: ...ons and Functions Take a moment to familiarize yourself with the main components and their locations Paper Exit Tray Document Guide Control Panel Paper Guide Automatic Paper Feeder Paper Feeder Extens...

Page 9: ...machine may look slightly different than the illustration with the handset mounted on the left side of the machine EXT Connection USB Cable Connector Handset Connector not availablein all countries P...

Page 10: ...rface near your workstation Leave enough space to allow for easy paper loading paper unloading and opening of the front cover Do not place your machine In direct sunlight Near heat sources or air cond...

Page 11: ...CHINE Paper Exit Tray Slide the Paper Exit Tray out from the base of the machine If desired fold out the extension tray Document Exit Tray Insert the two tabs on the document exit tray into the slots...

Page 12: ...ny possible ways to connect telephone accessories to the WorkCentre 490cx Refer to Telephone Connectivity Guidelines for more details Plug one end of the telephone line cord into the TEL LINE jack and...

Page 13: ...Xerox WorkCentre 490cx is equipped with a parallel interface port for use with IBM PCs and compatible computers Using the supplied Centronics parallel cable connect your WorkCentre 490cx to a compute...

Page 14: ...re 490cx is unplugged from the power outlet 1 Plug the parallel cable into the connector on the back of the WorkCentre 490cx Swing the metal clips of the connector inward until they lock firmly inside...

Page 15: ...ot used In addition the computer and the 490cx must be powered on before connecting the USB cable to the computer To connect the WorkCentre 490cx to a computer using the USB cable follow the steps bel...

Page 16: ...the WorkCentre 490cx When the AC power cord is plugged in the machine is fully energized 1 Plug one end of the AC power cord into the back of the machine and the other end into a grounded AC power out...

Page 17: ...ance entering characters using the Number keypad refer to Entering Alphanumeric Characters 5 Press the Start button to confirm your settings The WorkCentre 490cx returns to standby mode If there are n...

Page 18: ...orkCentre 490cx about the cartridges you install This allows the printer to keep track of which cartridges are installed and to gauge ink cartridge utilization There are two methods of entering this i...

Page 19: ...ink cartridge is now accessible 2 Open the Cartridge Compartment Cover by lifting up on the recessed handle The Cartridge Carrier Assembly moves to the center of the machine 3 Unwrap and remove the B...

Page 20: ...are no pieces of tape remaining on the cartridge Locate the Black Ink Cartridge holder inside the printer The Black Ink Cartridge holder is located on the right side of the Cartridge Carrier Assembly...

Page 21: ...rom its packaging Hold the cartridge by the black areas or colored top only Note Avoid touching the electrical contacts on the back of the cartridge 7 Carefully remove the sealing tape by pulling stra...

Page 22: ...n the direction of the arrow until it clicks into place 10 Close the Cartridge Compartment Cover CARTRIDGE CHANGED appears in the display 11 Press the Down or Up button until BOTH appear in the displa...

Page 23: ...ier Assembly has moved back into the docking position If no menu choices are made the Carrier Assembly will automatically return to the docking position after about one minute Loading Paper For best r...

Page 24: ...l the way up 2 Prepare the print material for loading For paper and envelopes flex paper or fan envelopes back and forth Do not fold or crease the paper Straighten the edges on a level surface Note If...

Page 25: ...print side Fan the stack of transparencies to prevent feeding failures 3 Load the print material in the Automatic Paper Feeder Ensure that the right edge of the media is in contact with the right sid...

Page 26: ...ouches the side of the stack of print media Do not press the paper guide too tightly to the edge of the print media the guide may bend the media or provide too much resistance when feeding Note When y...

Page 27: ...Feeder To load envelopes 1 Load envelopes with the address side facing up The end of the envelope with the stamp area must enter the Automatic Paper Feeder first The right edge of the envelope must al...

Page 28: ...e seals These envelopes may severely damage the printer Using the Manual Paper Feeder Use the Manual Paper Feeder to feed paper one sheet at a time into your machine Note When you print a file from yo...

Page 29: ...dia Do not tightly press the paper guide to the edge of the print media the guide may bend the media or prevent the media from feeding Note Refer to Loading Paper and Paper Guidelines for specific ins...

Page 30: ...llets or shelves not on the floor Do not place heavy objects on top of the paper whether it is packaged or unpackaged Keep it away from moisture or other conditions that can cause it to wrinkle or cur...

Page 31: ...ore you purchase a large quantity Paper Types Plain Paper The machine supports paper sizes of letter legal and A4 in portrait orientation You can use regular copier paper cotton bond papers and typica...

Page 32: ...Iron on Transfers Use inkjet T shirt transfers to create and personalize T shirts sweatshirts aprons tablecloths napkins tote bags and anything else your imagination allows Use on any cotton or cotton...

Page 33: ...der Do not leave the film in the paper tray for long periods of time Dust and dirt may accumulate on the film resulting in spotty printing To avoid smudging caused by fingerprints handle transparency...

Page 34: ...river installation only If installing the additional software packages included on the CD ROM an additional 70MB free hard disk space is required 70MB Pagis Pro Overview of WorkCentre 490cx Drivers Be...

Page 35: ...sure the Xerox WorkCentre 490cx is connected to your computer 2 Power off the WorkCentre 490cx by unplugging it from the wall outlet 3 Turn on your PC and start Windows 4 Power on the Workcentre 490cx...

Page 36: ...drive and click OK to start the installation program The Xerox WorkCentre 490cx installation program will begin Note You must shut down and restart your computer to complete the installation process I...

Page 37: ...ows NT 1 Start Windows 2 From the Start menu select Programs 3 Locate the Start Menu Program Item for the component you wish to uninstall 4 Click on the Submenu uninstall icon for the component you wi...

Page 38: ...message of successful FAX transmission Receive Mode Use to determine the mode for FAX reception Copy Functions Copy BW Use to select the copy mode Reduce Enlarge Use to change the size Collate Use to...

Page 39: ...f the internal speaker and for on hook dialing LCD Display The display shows the current status of your machine and guides you through various tasks using a menu system for each operation Lighten Dark...

Page 40: ...or Down button to choose the desired loudness of the ringer You can choose between OFF LOW MED medium or HIGH settings The selected ringer sounds and the display indicates the loudness level Note The...

Page 41: ...d by using the Resolution or Contrast button on the control panel 1 Press the Menu button then press the 0 4 buttons on the keypad Then press the Start button The display indicates RINGER VOLUME 2 Pre...

Page 42: ...e desired mode STANDARD use with most documents FINE use for documents with fine detail such as small print SUPER FINE use for documents that have extremely fine detail 2 Press the Start button to sel...

Page 43: ...edly until you find the desired mode NORMAL use with documents of average or normal contrast DARKEN use with documents with low contrast or light images PHOTO use with documents containing photos or f...

Page 44: ...ing of a series of six test patterns The patterns are designated A B C D E and F Each pattern is made up of a series of lines which are individually numbered By selecting the straightest line from eac...

Page 45: ...Head The Clean Head procedure cleans the print nozzles and removes any deposits that may impair printing functions To run the Clean Head Procedure 1 Press the Menu button then press the 1 2 buttons on...

Page 46: ...lt language 1 Press the Menu button then press the 0 4 buttons on the keypad Then press the Start button The display indicates RINGER VOLUME 2 Press the Up or Down buttons until SELECT LANGUAGE and IT...

Page 47: ...etting is displayed 3 After choosing the desired volume level press the On Hook Dial button to return to the Standby mode Setting the Clock Mode You can configure your machine to display time using ei...

Page 48: ...to enter the date 2 Using the number keypad enter the current date using a MMDDYYYY or DDMMYYYY date format If you make a mistake use the right and left buttons to move the cursor to the digit you wis...

Page 49: ...and name will be printed at the top of each page sent from your machine 1 Press the Menu button then press the 0 2 buttons on the keypad Then press the Start button SYSTEM NUMBER appears in the LCD di...

Page 50: ...rs in the display If you want to enter the same letter or number in succession for example SS AA 777 enter one digit then move the cursor by pressing the Right button and enter the next digit Use the...

Page 51: ...issions or receptions Schedule Information List Schedule Job The Schedule Information List provides information about documents currently stored for Delayed Transmission Priority Transmission Memory T...

Page 52: ...ine to print a TX Confirm report Automatically after each transmission ON Automatically only if an error occurs during transmission ERR The machine can be set to print no report at all OFF You can pri...

Page 53: ...d automatically after sending to or receiving from more than one location and provides detailed information about the operation Power Failure Report This report is printed out automatically if the mem...

Page 54: ...oice in memory You can exit from the System Data setup mode at any time by pressing the Clear Stop button When you press the Clear Stop button the machine stores the options you changed and returns to...

Page 55: ...after every 40 transmissions or receptions ON Press 2 to disable automatic printing of the Journal OFF You can still print Journal reports manually at any time See To Print Reports Lists REMOTE RCV CO...

Page 56: ...the paper installed in your machine the machine can reduce the data in the document to fit the paper size in the machine Use this feature if you want to automatically reduce an incoming page that woul...

Page 57: ...page is outside the margin you set it will be printed on two sheets of paper at the actual size If the data is within the margin and the Auto Reduction feature is turned ON it will be reduced to fit...

Page 58: ...ents in the Automatic Document Feeder ADF are sent out before you can send or store other fax jobs Press 1 to turn this feature on Press 2 to turn this feature off LOCAL ID Enabling this feature cause...

Page 59: ...e DRPD Distinctive Ring Pattern Detection MODE Distinctive Ring is a telephone company service which enables a user to use a single telephone line to answer several different telephone numbers The par...

Page 60: ...on the keypad Then press the Start button 3 Press the Up button once The DRPD learn mode menu is displayed 4 Press 1 to turn DRPD on or press 2 to turn DRPD off If you press 1 to set up the Distincti...

Page 61: ...you re assign your fax number or connect the machine to another telephone line After DRPD has been set up call your fax number again to verify that the machine answers with a fax tone then have a cal...

Page 62: ...TER TOC SEARCH PREVIOUS PAGE NEXT PAGE Chapter 2 Making a Copy Click on one of the following topics or use the Search button on the left Making a Copy Changing Copy Setup Collating and Sorting Changin...

Page 63: ...ge Reduce Using the ENLARGE REDUCE menu you can reduce or enlarge the size of a copied image from 25 to 200 in increments of 1 Collation When the COPY COLLATE menu option is set to ON the machine sort...

Page 64: ...ter the desired number of copies which is 1 in this case 5 Press the Start button The machine will make a copy To make 2 or more copies 1 Adjust the document guides to match the width of the document...

Page 65: ...ollate again you must turn collation on again 5 For Normal collation press 1 To reverse the copy from the order of the original document press 2 For more information on collation refer to Collating an...

Page 66: ...ontrast 1 With the document inserted in the Automatic Document Feeder press the Lighten Darken button The current Contrast setting is displayed on the LCD display 2 To change the Contrast continue to...

Page 67: ...nlarge button The number in the right corner of the bottom line shows the current image percentage To reduce or enlarge the image size enter the percent value 25 to 200 using the keypad Note After rel...

Page 68: ...the collation be turned on before copying Otherwise the copies will be uncollated To Collate and Sort copies 1 With the document inserted in the Automatic Document Feeder press the Collate button The...

Page 69: ...es have been made b Selecting NOR will make copies in reverse order of the original document The machine will make one copy of page 3 page 2 and page 1 reverse order then make a second copy of page 3...

Page 70: ...lity paper and tell the WorkCentre you re using better paper you ll get a higher quality copy You can configure the WorkCentre for the following paper types Plain Premium Glossy Transparency To change...

Page 71: ...a Fax Manually Sending a Fax Using a Speed Dial Number Sending a Fax Using Group Dialing Multi Address Transmission Sending a Fax After Talking Canceling a Transmission Confirming a Transmission Memo...

Page 72: ...mory Tone Switching Priority Transmission Polling What is Polling Adding Documents To the Job to be Polled Canceling a Job Already in Memory Which is Waiting to be Polled PC Faxing What is LaserFAX Li...

Page 73: ...in the Automatic Document Feeder and entering the information required for faxing at the WorkCentre 490cx Control Panel This is called Manual Faxing For information and instructions for Manual Faxing...

Page 74: ...empt to feed the following types of documents into the machine carbon paper or carbon backed paper coated paper onion skin or thin paper wrinkled or creased paper curled or rolled paper torn paper Not...

Page 75: ...MENT READY and shows the remaining memory capacity Up to 30 sheets may be inserted at a time To insert more than one sheet ensure that the bottom sheet enters first Stagger the leading edge of the she...

Page 76: ...g a number move the cursor under the incorrect digit by using the Left or Right buttons and correct the number You may also delete incorrect numbers by pressing the Clear Stop button Note A phone numb...

Page 77: ...ial button then enter a two digit speed dial location number For information on storing numbers in memory see Speed Dialing 4 Press the Start button to dial the number The machine will scan the docume...

Page 78: ...e down into the Automatic Document Feeder until it is grasped and pulled into the machine 3 Follow the procedure for the desired operation see Memory Transmission Broadcasting or Delayed Transmission...

Page 79: ...grasped and pulled into the machine 3 Pick up the handset of the telephone connected to the EXT jack 4 Call the remote location DIAL FAX NUMBER THEN PRESS START appears in the LCD display Note For a s...

Page 80: ...n report shows whether the transmission was successful and how many pages were sent When the last page of your document has been sent successfully the machine beeps and returns to Standby mode To prin...

Page 81: ...fax ON Or b Press 2 to turn this feature off OFF Or c Press 3 to print only when an error occurs and the transmission was not successful ERR If an error occurred during your fax transmission an error...

Page 82: ...the documents are automatically erased from memory 1 Adjust the document guides to match the width of the document 2 Slide the document face down into the Automatic Document Feeder until it is grasped...

Page 83: ...ation press the 1 button and enter another fax number using the numeric keypad or two digit Speed Dial number The number appears in the display Repeat Step 6 until you have entered the last fax number...

Page 84: ...resolution and contrast For details see Resolution and Contrast 2 Press the Menu button then press the 0 6 buttons on the keypad Then press the Start button 3 Enter the telephone number of the remote...

Page 85: ...n the display Repeat Step 5 until you have entered the last fax number Press the 2 button after entering the last fax number Note Only a single Group dial number from the speed dial list may be used i...

Page 86: ...han the current time the document will be sent at that time on the following day Note Remember to enter the time in either twelve or twenty four hour clock mode format depending upon which mode you en...

Page 87: ...tails see Resolution and Contrast 2 Press the Menu button then press the 1 0 buttons on the keypad Then press the Start button 3 The LCD display prompts you to select ADD or CANCEL Note that 1 ADD is...

Page 88: ...n returns to Standby mode Canceling a Standby Operation 1 Press the Menu button then press the 1 0 buttons on the keypad then press the Start button The display prompts you to select 1 ADD or 2 CANCEL...

Page 89: ...e location the display shows the number in the upper line and 1 RENEW 2 OTHER in the bottom line Press 1 to delete the existing number or 2 to select another speed dial number 3 Enter the telephone nu...

Page 90: ...mber you can send a document to multiple parties in a single operation Up to ten numbers may be stored as a Group Your machine will dial the remote numbers in a stored sequence If the number is busy y...

Page 91: ...the location 51 through 70 you want to use for Group Dial then press the Start button The LCD display prompts you to confirm your choice 3 Press 1 to confirm your selection or 2 to cancel it and choos...

Page 92: ...name to the Group enter the desired name Or If you don t want to assign a name skip this step 8 Press the Start button The display prompts you to assign another group dial number If you want to store...

Page 93: ...ographs you can adjust the resolution and contrast to ensure a high quality transmission Resolution Press the Resolution button to increase sharpness and clarity By pressing the Resolution button repe...

Page 94: ...ween NORMAL DARKEN LIGHTEN or FAX PHOTO Note You can set the default resolution and contrast The default mode will be in effect when a document is sent or copied unless you change the setting for an i...

Page 95: ...example when you set up your machine you enter your name or your company s name and telephone number When setting up Speed Dial numbers you will also need to enter telephone numbers and names When pr...

Page 96: ...rect letter appears in the display For example to enter the letter O press the 6 key labeled MNO Each time you press the 6 key the display shows a different letter first M the N and O and finally 6 Yo...

Page 97: ...er keypad button move the cursor by pressing the Right button then press the Number keypad button labeled with the letter you want The blinking cursor moves right and the next letter appears in the di...

Page 98: ...take while entering a number or name move the cursor under the wrong character by pressing the Left or Right button Press the correct number to change or press the Clear Stop button to delete the char...

Page 99: ...n the display at the corresponding location When you dial a number the dialing process pauses for about 3 seconds at the point where you inserted the pause If you require a longer pause time press the...

Page 100: ...is no answer the machine beeps hangs up and waits for the specified retry period It then redials the number If after the specified number of retry attempts retry count the machine fails to connect it...

Page 101: ...search for a number in memory You can either scan from A to Z sequentially or you can enter the first letter of the name associated with the number Searching Sequentially through Memory 1 Press the S...

Page 102: ...y For example if you want to find the name MOBILE press the 6 button which is labeled with the letters MNO 2 Press the Up or Down buttons to move through the memory until you find the name you want 3...

Page 103: ...rity transmission also occurs between redial attempts In this operation the document is scanned into memory It is immediately transmitted at the conclusion of any operation already in progress 1 Place...

Page 104: ...d press the Start button Or If you do not want to assign the transmission a name press the Start button to skip over this step For details on how to enter letters using the Number keypad see Entering...

Page 105: ...emote Machine POLL TX You can program your fax machine to send documents when polled by a remote fax machine It is possible to assign a Poll Code to prevent unauthorized polling of your fax machine Wh...

Page 106: ...except 0000 5 Press the Start button Or If you do not want to secure the transmission with a Poll code press the Start button when the display shows 0000 If you previously entered a poll code and do...

Page 107: ...ess the Start button The LCD display prompts you to select 1 ADD or 2 CANCEL 3 Press 1 The setup POLL CODE information for the job stored into memory is displayed 4 Press the Start button The machine...

Page 108: ...APTER TOC SEARCH PREVIOUS PAGE NEXT PAGE POLLING 3 Press 2 The set up information for the entered polling job is displayed Press the Start button The job is erased from memory and the machine returns...

Page 109: ...y After it is installed LaserFAX becomes a selection among the printing devices for your computer workstation When you send a fax directly from your PC you simply select LaserFAX as the destination fo...

Page 110: ...all versions of Windows The actual steps you perform may be slightly different depending on the Windows version and application you are faxing from Additional detail for some of the dialogs is availab...

Page 111: ...AX Phonebook If you have already defined entries in the Phonebook you can type a key name assigned to a Phonebook entry and LaserFAX Lite will look up the associated fax number Note For information on...

Page 112: ...or you to enter the name of the recipient the subject of the fax and a short message a If prompted select Yes to define the cover sheet fields b Double click each user defined field name and type the...

Page 113: ...14 The fax job will appear in this list until it is transmitted using the features of the LaserFAX application At that time it will be displayed in the Jobs completed list Note The features of the Las...

Page 114: ...alog is displayed there is an Advanced button that can be selected which makes available several other features for the fax job When the Advanced button is selected the dialog below is displayed Note...

Page 115: ...ed cover sheet Recipient In this field the recipient of the fax is entered Subject The subject of the fax is entered here Message The message to be conveyed on the cover sheet is entered here Restore...

Page 116: ...fic fax machine Signature A signature may be up to 20 digits long and may be sent and received with the fax Note that it is not possible to transmit a signature if you also wish to perform a turnaroun...

Page 117: ...already prepared as faxes can be attached to the current job When the Attach button is selected the following dialog is displayed The features of this dialog are as follows The Fax button displays th...

Page 118: ...to attach and click on OK You can select several faxes at once by holding down the CTRL key and clicking on the faxes that you wish to attach 3 When all files are attached to the fax job select OK to...

Page 119: ...ame of the file and the application in which it was generated are displayed in the Description field Edit the description and enter a filename The default file type will be FAX 2 Optional Select Attac...

Page 120: ...the features of the LaserFAX application are briefly described For additional information on the functions and features of the LaserFAX application refer to the on line help system for LaserFAX The L...

Page 121: ...faxes or Fax files list The Print Button This will print the current fax or list Use Printer setup from the File menu to select the default printer or fax machine to be used The Information Button Th...

Page 122: ...y interval The Stop Hold Button This will stop the current job in progress or place a pending job into Hold status A held job can be released with the Go button The Waste Button This will delete an en...

Page 123: ...n Button If you are using an external fax machine with LaserFAX you can use this to scan documents into your PC The QuickFax Button This allows you to send a fax without using any other program See th...

Page 124: ...button or press the INS Insert key on your keyboard to add a new entry You must specify a unique key name which can then be typed for LaserFAX to look up the fax number in your phonebook The phonebook...

Page 125: ...n Mode Adjusting Ringer Volume Receiving Automatically in FAX Mode Receiving Manually in TEL Mode Receiving Automatically in ANS FAX Mode Receiving a Fax When the Machine is Out of Paper Distinctive R...

Page 126: ...out of paper or ink during a jam or when printing from a PC or when printing Reports When used in this manner the WorkCentre 490cx is receiving faxes as a Stand Alone fax machine There are four disti...

Page 127: ...e the fax ANS FAX To use the ANS FAX mode you attach an answering machine to the EXT jack on your fax machine If the WorkCentre 490cx senses a fax tone it automatically switches to fax reception mode...

Page 128: ...ve Ring Pattern Detection DRPD If you seldom use the fax line for phone conversations set the WorkCentre 490cx to FAX mode In this mode the WorkCentre 490cx answers incoming calls and receives faxes a...

Page 129: ...eceive Mode button until the display indicates FAX 2 When a fax call comes in the machine answers on the designated ring and receives the fax automatically Note To change the number of rings before th...

Page 130: ...hanged For more information see Selectable Options 4 Replace the external phone handset The machine begins receiving and returns to Standby mode when reception is complete Receiving Automatically in A...

Page 131: ...fax receive mode after six rings If your answering machine has a user selectable ring counter set it to answer incoming calls after one ring Otherwise set the machine rings at least one ring higher th...

Page 132: ...ly print the fax stored in memory If you clear the problem while the machine is receiving documents into memory it will print the stored document immediately upon clearing the problem Distinctive Ring...

Page 133: ...to answer the fax Unless changed this ringing pattern will continue to be recognized and answered as a fax call and all other ringing patterns will be forwarded to the telephone or answering machine...

Page 134: ...e holding the original document Polling Remote Machines CONT POLL You can set up the machine to automatically receive documents from unattended remote fax machines The machine can be set up to receive...

Page 135: ...g using the number keypad see Speed Dialing including group dial locations Press the Start button 5 The display asks if you want to enter another fax number to receive documents from another location...

Page 136: ...r Or If the remote machine is not secured with a poll code or does not have this feature press the Start button to accept 0000 which represents no code The display prompts for the time range during wh...

Page 137: ...e remote machine at 30 minute intervals enter 0030 Enter the interval time for polling 9 Press the Start button 10 The machine display returns to the standby mode The machine display will alternate ev...

Page 138: ...to the PC without printing it This process is controlled by a PC Faxing application called LaserFAX Lite Version 3 5 What is LaserFAX Lite LaserFAX Lite software is an application that is used to ena...

Page 139: ...tre 490cx LaserFAX Lite can be configured to receive faxes directly to a computer workstation rather than having them print on the WorkCentre 490cx To do this perform the following steps 1 In the Xero...

Page 140: ...og to be displayed An example of this dialog is shown on the next page 3 On this dialog select the Receive Faxes to PC checkbox 4 Select OK When a fax is received an entry for the received fax will be...

Page 141: ...entre 490cx Note When LaserFAX Lite is running it is not possible to print or scan using the WorkCentre 490cx if Receive faxes to PC is selected If Receive Faxes to PC is selected to allow printing or...

Page 142: ...not activate ensure that The WorkCentre 490cx is connected and plugged in The parallel interface cable or USB cable is properly connected and is not longer than 6 feet No error message is displayed on...

Page 143: ...GE NEXT PAGE Chapter 5 Printing Click on one of the following topics or use the Search button on the left Printing a Document Printer Settings Windows 95 98 Printer Settings Windows NT 4 0 Printer Set...

Page 144: ...machine is properly connected to the computer 2 Verify that you have installed the print driver software for your machine See Installing Software 3 Start the program you are using to create the docum...

Page 145: ...rint job looks such as page size paper orientation and margins Settings made in the application to create the document will usually override settings made in the printer driver The WorkCentre 490cx pr...

Page 146: ...ect the Xerox WorkCentre 490cx printer from the Settings Printers folder click the right mouse button then select Properties from the drop down list This method will provide access to the General Deta...

Page 147: ...and paper types and for print quality Advanced tab this tab provides access to controls for print image quality Page Tab Note If this tab is accessed through the Printers folder any changes made to s...

Page 148: ...g card Envelope No 10 4 1 8 x 9 1 2 in Legal 8 5 x 14 in Envelope DL 110 x 220 mm B5 JIS 182 x 257 mm Envelope C5 162 x 229 mm Executive 7 25 x 10 5 in Envelope C6 114 x 162 mm A5 148 x 210 mm Envelop...

Page 149: ...u are printing from is closed The Main tab allows you to specify the document type media type and print quality Advanced Tab Note If this tab is accessed through the Printers folder any changes made t...

Page 150: ...erox WorkCentre 490cx printer from the Settings Printers folder click the right mouse button then select Document Defaults from the drop down list This provides access to the Page Setup Advanced and C...

Page 151: ...Note The WorkCentre Control Program is not included with Windows NT 4 0 The Control Program includes five tabs Status Displays the printer status ink levels and print job status Options Includes setup...

Page 152: ...includes these buttons Cancel Print Pause Print Test Page The information area displays which job is printing which page and copy the time and any alert messages Using the Options Tab This tab allows...

Page 153: ...dge options The cartridge options include Installation of the Black and Color Cartridge Cleaning Print Nozzles and Aligning Cartridges Using the DOS Printing Tab Use the DOS Printing tab to change pri...

Page 154: ...k on one of the following topics or use the Search button on the left Overview The WorkCentre 490cx TWAIN Scanner Program Starting the WorkCentre 490cx TWAIN Scanner Application WorkCentre 490cx TWAIN...

Page 155: ...image data transfer protocol developed to allow one software package to use many devices Some examples of TWAIN compliant devices are flat bed scanners drum scanners digital cameras and video frame g...

Page 156: ...ol brightness and contrast Color control Gamma correction Preview Scanning and Portion Scanning Mono gray image half toning Reduction or magnification of images and more To access these features the W...

Page 157: ...gis Pro TextBridge or Adobe Photoshop The WorkCentre 490cx TWAIN Scanner window will be displayed when you choose the WorkCentre 490cx to scan documents or photographs from the TWAIN compliant image e...

Page 158: ...anned After adjusting the settings in the Scan window you can perform a preliminary preview scan of the image before performing a final scan To launch a preview scan a Load the document to be scanned...

Page 159: ...anner application is displayed Select the appropriate scan options for the document or photograph to be scanned After adjusting the settings in the Scan window you can perform a preliminary preview sc...

Page 160: ...ow various image processing options can be applied to the scanned image WorkCentre 490cx TWAIN Scanner Help You can refer to the WorkCentre 490cx TWAIN Scanner application on line help for assistance...

Page 161: ...described in this section All of the features of this tab are available when the Image type selection is True Color 256 Colors or Gray 256 Scales Refer to the table below which indicates the tab feat...

Page 162: ...of 256 colors The quality is not as high as True Color RGB but it is acceptable for most applications File sizes are considerably smaller than those of True Color RGB An A4 size 300 dpi 256 Color imag...

Page 163: ...ality In this scan mode each pixel of the image has two possible states on black or off white This means that each pixel can be represented by 1 bit For this reason the file size is much smaller than...

Page 164: ...n image detail and image file size See the examples of images at 75 and 300 dpi You can select any one of the resolution settings shown on the Resolution menu or specify your own resolution by selecti...

Page 165: ...ill appear To change the Height or Width text box values 1 Insert the desired height and width values into the Height and Width text boxes 2 The units of measurement may be changed to inches centimete...

Page 166: ...te Output image file size is proportional to both Height and Width If both Height and Width values are doubled then the image area and image file size will increase four fold Note Once you have confir...

Page 167: ...dicates the tab features that are available for the Lineart B W and Halftone B W Image Type selections True Color RGB and 256 Colors Gray 256 Scales Lineart B W Halftone B W Color Channel Selection Al...

Page 168: ...tab features that are available for the Lineart B W and Halftone B W Image Type selections Preview Window After adjusting the settings in the Scanner Control window choose any one of the tools in the...

Page 169: ...the following topics or use the Search button on the left Clearing Jams Document Jams While Sending a Fax Paper Jams While the Machine is Printing Tips for Avoiding Paper Jams LCD Display Error Messa...

Page 170: ...ring Jams Document Jams While Sending a Fax If a document jams while you are sending it DOCUMENT JAM appears in the display Caution Do not pull the document out of the slot or you may damage your mach...

Page 171: ...174 BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE CLEARING JAMS 2 Carefully remove the jammed document Close the control panel firmly until it clicks into place...

Page 172: ...the jammed paper out gently and slowly If Jammed in the Paper Feed Area at the Rear of the Machine 1 Remove the stack of paper if necessary 2 Remove the jammed paper by gently pulling it straight up a...

Page 173: ...he paper guide to match the width of the paper If Paper is Jammed in the Printer Output Area If the paper jams as it exits to the printer exit tray PAPER JAM will appear on the display Remove the jamm...

Page 174: ...SEARCH PREVIOUS PAGE NEXT PAGE CLEARING JAMS Caution If there is resistance when you pull the paper and it does not move easily when you pull stop pulling Continue with the next section If Paper is J...

Page 175: ...178 BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE CLEARING JAMS If Paper is Jammed Inside the Machine 1 Open the Control Panel cover 1 and the Cartridge Compartment cover 2 1 2...

Page 176: ...them properly you should be able to avoid most paper jams If jams do occur follow the steps outlined in Clearing Jams If jams occur frequently make sure that you are following these tips to avoid jams...

Page 177: ...Do not load wrinkled creased damp highly curled or previously stapled paper Do not mix paper types Use only recommended print paper Ensure that the recommended print side is facing up when loading pap...

Page 178: ...h or speed dial location Check the number and enter under one location RETRY REDIAL The machine is waiting for the programmed interval to automatically redial a previously busy station You can press t...

Page 179: ...hout loading a document Load a document and try again MEMORY FULL The machine s memory is full Delete unnecessary documents Retransmit after more memory becomes available Split the transmission into m...

Page 180: ...AM Paper jammed inside the unit Press the Clear Stop button and clear the jam Refer to Paper Jams While the Machine is Printing POLLING ERROR POLL CODE ERROR The remote fax machine you want to poll is...

Page 181: ...rror conditions like jams out of paper ink or memory If the problem persists power the machine off and on Any documents in memory may be lost DIAL ERROR Error detected when programming Speed Dial or G...

Page 182: ...AGE ERROR Errors detected in the document Check receive pages for acceptable print quality Although errors may have been detected they may not be noticeable in the copy If poor quality pages have been...

Page 183: ...ord The telephone numbers stored in memory do not dial correctly Make sure the telephone numbers are stored correctly in memory Print a Telephone Numbers List See To Print Reports Lists The document d...

Page 184: ...ssed the Start button Ensure the machine you are sending to is able to receive faxes You cannot poll another machine The fax machine you are calling may be using a poll code The document you are tryin...

Page 185: ...of paper or cannot answer incoming calls Have the operator of the other machine investigate the problem The machine is unable to store a document in memory There may be insufficient memory available t...

Page 186: ...B port cable The printer port is configured incorrectly Check printer setting in Windows to make certain that the print job is being sent to the correct port for example LPT1 A paper jam has occurred...

Page 187: ...o less than 100 Change the scaling setting in the Paper Output dialog box The parallel printer cable may be incorrect Use or replace the cable with an IEEE 1284 rated cable The USB cable may be defect...

Page 188: ...ter The paper setting method may be incorrect If printing onto envelopes insert the envelopes so that there is a gap of approximately 1 mm 1 32 between the left and right edges of the envelopes at the...

Page 189: ...printing on the wrong side of the paper The print head may need cleaning See Print Cartridge Nozzle Test Solid black areas on transparencies contain white streaks Try changing the fill pattern in your...

Page 190: ...ly at left margin The media is incorrectly loaded or is an unsupported size or type See Paper Guidelines For special media it is recommended to feed one sheet at a time Make sure you do not have hard...

Page 191: ...lor cartridge See Replacing the Ink Cartridge Color print quality is poor Ensure that you are using the correct type of paper Ensure that the Paper Type setting is correct for the type of paper loaded...

Page 192: ...may not he correct type Check the printer cable The print head may need cleaning See Print Cartridge Nozzle Test Printer prints very slowly You may be using High 1200 dpi print quality Change the Pri...

Page 193: ...p to 100 sheets of paper Make sure you are using the correct type of paper Remove paper from the APF and flex or fan the paper Humid conditions may cause some paper to stick together Paper fails to fe...

Page 194: ...e machine Make sure the right side of the paper is aligned with the right edge of the feeder and the left paper guide is set against the left side of the paper Make sure the envelope guide is not in t...

Page 195: ...ents that are stored in memory The unit scans very slowly Graphics are scanned more slowly than text Communication speed becomes slow in scan mode because of the large amount of memory required to ana...

Page 196: ...properly Reset your computer The following message appears on the computer screen Port is disabled Check if the port is properly connected power is on scanner is not busy Then restart your computer T...

Page 197: ...he following topics or use the Search button on the left Clearing Memory Cleaning the Document Scanner Managing the Ink Cartridges Tips for your ink cartridges Print Cartridge Nozzle Test Cleaning the...

Page 198: ...ar by pressing the Up and Down button repeatedly until the item to be cleared is blinking 4 Press the Start button ARE YOU SURE appears in the LCD display 5 Press 1 to confirm or use the Left or Right...

Page 199: ...working properly occasionally clean the white roller Automatic Document Feeder ADF rubber and the scanning glass If they are dirty documents sent to another fax machine may not be clear 1 Power off th...

Page 200: ...llows a Both ends of the white roller have plastic bushings that are used to secure the roller in the machine Pull the two bushings slightly inward A b Rotate the bushings until they reach a vertical...

Page 201: ...204 BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE CLEANING THE DOCUMENT SCANNER 5 Using a cotton swab or a soft dry cloth clean the ADF rubber pad...

Page 202: ...MENT SCANNER 6 Carefully wipe the scanning glass with a SOFT DRY CLOTH If the glass is very dirty first wipe it with a slightly dampened cloth then with a dry cloth Be very careful not to scratch the...

Page 203: ...TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE CLEANING THE DOCUMENT SCANNER 7 Replace the roller by performing steps one and two in reverse order 8 Close the control panel firmly until it clicks int...

Page 204: ...rom the printer except to replace it Immediately replace the ink cartridge or store it in the storage unit The ink cartridge will not print correctly if removed from the machine and left exposed for a...

Page 205: ...clean the print head using your WorkCentre The Clean Head procedure cleans the print nozzles and removes any deposits that may impair printing functions To run the Clean Head Procedure 1 Press the Me...

Page 206: ...ntre 490cx 2 Select Xerox WorkCentre 490cx Control Program 3 The Control Program window opens Note For Windows NT 4 0 open the 490cx properties by right clicking on the 490cx in the Printer folder and...

Page 207: ...dges tab between Windows 95 98 and Windows NT 4 0 Examine the test pattern The example below shows a test pattern of all nozzles functioning correctly on the color and black ink cartridges Compare the...

Page 208: ...s Refer to Wiping the Ink Cartridge Nozzles and Contacts below Wiping the Ink Cartridge Nozzles and Contacts If print quality does not improve after repeating the nozzle test the problem may be caused...

Page 209: ...e nozzles in only one direction so the colors do not mix 3 Allow the copper colored area to dry then reinstall the ink cartridge and repeat the nozzle test If the line is still broken clean the print...

Page 210: ...Carrier Contacts 1 Press the Menu button then press the 1 2 buttons on the keypad Press the Start button Press the Up and Down button until CLEAN HEAD appears in the LCD display 2 Open the Control Pa...

Page 211: ...214 BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE MANAGING THE INK CARTRIDGES 3 Unplug the power cord from the electrical outlet or the rear of the machine 4 Remove the Ink Cartridges...

Page 212: ...T PAGE MANAGING THE INK CARTRIDGES 5 Use a CLEAN LINT FREE DRY CLOTH to clean the ink cartridge carrier contacts inside the printer 6 Reinstall the ink cartridge 7 Close the Control Panel and the Cart...

Page 213: ...r both ink cartridges To replace the ink cartridge perform the following steps 1 Open the control panel 1 and the cartridge compartment cover 2 2 Pull the handle of the ink cartridge s you want to rep...

Page 214: ...LACK to reset the ink counters 9 Press the Start button The machine returns to Standby mode Note If you selected NEW COLOR or NEW BLACK the machine automatically prints out an Alignment Pattern to adj...

Page 215: ...ignment test if vertical lines or characters appear crooked The cartridge alignment test will straighten the vertical lines To align the cartridge from your PC 1 Open the Xerox WorkCentre 490cx Contro...

Page 216: ...xamine the test print If the vertical lines are straight no adjustment is needed If the lines are not straight select the number in which the lines appear the straightest and click OK To align the car...

Page 217: ...appears on the LCD display The WorkCentre 490cx prints out a Cartridge Alignment pattern sheet consisting of a series of four test patterns Each pattern is made up of a series of lines which are indi...

Page 218: ...is displayed 6 Using the Number Keypad enter the number of the line which appears the straightest from pattern B 7 Press the Up and Down button to confirm your selection The LCD panel updates and the...

Page 219: ...p and Down button to confirm your selection The LCD panel updates and the setup screen for the Alignment F test pattern is displayed 14 Using the Number Keypad enter the number of the line which appea...

Page 220: ...e performance of the document feeder Follow this procedure to replace the pad 1 Open the document feeder cover 2 Insert a sharp thin object such as the tip of a small screwdriver and release the latch...

Page 221: ...e following topics or use the Search button to the left Specifications FCC Regulations Send Header Requirements Data Coupler Information Radio Frequency Emissions Canadian Certification Safety and Leg...

Page 222: ...00 bps Transmission speed Approx 6 sec page V 17 ECM 14 4 kbps Effective scanning width 8 2 inches 210 mm Effective printing width 8 0 inches 203 mm Scanning method Sheet fed Contact Image Sensor CIS...

Page 223: ...F 10 C to 32 5 C Humidity 20 to 80 RH Auto dialer Speed dialing registration for 50 numbers Document size Width Length 3 0 to 8 5 inches 76 2 to 216 mm Single page 5 to 14 inches 127 to 356 mm Multi...

Page 224: ...ntal x Vertical Standard 203 x 98 dpi Fine 203 x 196 dpi Super fine 300 x 300 dpi Scanning resolution scanner 300 x 600 dpi optically and the higher resolutions up to 4800 dpi can be supported by inte...

Page 225: ...cal ID and name Data Coupler Information This machine contains an internal data coupler Its use is restricted by the FCC Federal Communications Commission To comply with the FCC rules you must careful...

Page 226: ...68 compliant Do not connect this machine to a party or coin operated phone line Repairs to the machine should be made only by a Xerox representative or an authorized Xerox service agency This applies...

Page 227: ...eason for the call before hanging up Perform such activities in the off peak hours such as early morning hours or late evenings Radio Frequency Emissions This equipment has been tested and found to co...

Page 228: ...e The Industry Canada Label on the machine identifies certified equipment This certification means that the equipment meets certain telecommunications networks protective operational and safety requir...

Page 229: ...nnections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Note The Ringer Equivalence Number REN assigned to each terminal device provides an...

Page 230: ...rective 73 23 EEC amended by Council Directive 93 68 EC on the harmonisation of the laws of the Member States related to equipment designated for use within certain voltage limits January 1 1997 Counc...

Page 231: ...r product and supplies have been designed and tested to meet strict safety requirements These include safety agency examination and approval and compliance to established environmental standards Pleas...

Page 232: ...product to a power source receptacle that lacks a ground connection terminal This product is equipped with an energy saving device to conserve power when the machine is not in use The machine may be...

Page 233: ...th covers opened Use of an extension cord with this product is not recommended or authorized Users should check building codes and insurance requirements if an extension cord is to be used Ensure that...

Page 234: ...ructed maintained and operated All Xerox equipment have been designed to exacting safety standards They have all undergone a variety of stringent safety tests including earth bond insulation resistanc...

Page 235: ...The regulation places a duty on all employers and self employed persons to ensure the electrical systems in their premises are effectively safe The regulation does not impose on amongst others manufa...

Page 236: ...rox equipment in such premises is safe Xerox Europe s Product Safety function has prepared a guide which contains a list of tests which may be completed by your Xerox Europe Customer Service Organisat...

Page 237: ...event of any defect being noted the Xerox equipment will be switched off and disconnected from the supply until the defect has been corrected You will be advised of such action to enable such defects...

Page 238: ...lems you should contact your local Xerox representative in the first instance The product has been tested against TBR21 To assist in the use and application of terminal equipment which complies with t...

Page 239: ...other country s network There are no user adjustable settings in the product Note Although this product can use either loop disconnect pulse od DTMF tone signalling it is recommended that it is set to...

Page 240: ...include To use your WorkCentre as astand alone fax machine without a PC To use the WorkCentre connected to a telephone and PC without a fax data modem To use the WorkCentre connected to a telephone wi...

Page 241: ...e direct connection to your telephone wall outlet EXT is used for other accessories such as an answering machine extension telephone or PC fax data modem The rest of this guide explains the settings f...

Page 242: ...phone set the Receive mode to TEL At the control panel press the Receive Mode button until TEL displays To provide more time before the WorkCentre automatically answers the call leave the Receive mode...

Page 243: ...outlet Plug the extension telephone into the EXT connector Connect the PC printer port or USB port to the WorkCentre s printer port or USB port The WorkCentre is set up at the factory to automaticall...

Page 244: ...mode on Fax but increase the number of rings before the WorkCentre answers the call At the control panel press the following keys MENU 0 1 Start UP ARROW 7 TIMES until ANSWER ON RINGS displays Next e...

Page 245: ...a telephone cable into the WorkCentre s Line connector and the other end into the wall outlet Plug the answering machine Line into the EXT connector and plug the extension telephone into the answerin...

Page 246: ...l outlet Also plug the PC fax data modem Line into the wall outlet Plug the extension telephone into the EXT connector The PC printer port is connected to the WorkCentre s printer port with the Xerox...

Page 247: ...CONNECTIVITY GUIDELINES If you do not want the WorkCentre to answer the phone set the Receive mode to TEL At the control panel press the Receive Mode button until TEL displays Consult your PC fax dat...

Page 248: ...e into the WorkCentre s Line connector and the other end into the wall outlet Also plug the PC fax data modem Line into the wall outlet Plug the answering machine into the EXT connector on the WorkCen...

Page 249: ...HONE CONNECTIVITY GUIDELINES The answering machine will answer incoming calls but the WorkCentre will take over if the incoming call is a fax Set the WorkCentre s Receive mode to ANS FAX At the contro...

Page 250: ...o the WorkCentre s Line connector and the other end into the wall outlet Also plug the PC fax data modem Line into the wall outlet Plug the extension telephone into the EXT connector The PC printer po...

Page 251: ...GE NEXT PAGE TELEPHONE CONNECTIVITY GUIDELINES At the WorkCentre set the Receive mode to TEL At the control panel press the Receive Mode button until TEL displays Consult your PC fax data modem docume...

Page 252: ...d the machine will send the call to the answering machine Automatic Paper You can stack up to 100 sheets of plain paper Feeder or up to 10 envelopes or other special media in this feeder It will autom...

Page 253: ...ument Document Exit Tray The Document Exit Tray fits into the slots on the front of your machine just above the Printer Exit Tray The Document Exit Tray holds those sheets scanned for fax purposes Doc...

Page 254: ...uality and ensures accurate error free transmission When ECM Mode is enabled transmission time may increase EXT Jack This is a jack on the side of the machine where you can plug a phone set or answeri...

Page 255: ...ution mode and it is used whenever a document is sent or copied You can override this default mode IC Industry Canada This refers to IC labels that identify equipment certified in Canada ips Inches pe...

Page 256: ...ort Pause This allows you to pause dialing Portrait A printing term specifying that the long axis of the printed page is vertically oriented Power Saving This feature lets you reduce machine power whe...

Page 257: ...PI Ringer volume You can adjust the machine s ringer to the desired volume RTI Receive Terminal Identification This feature automatically prints the page number the date and the time of reception on e...

Page 258: ...ion Report Call Back Message and Power Failure Report TEL LINE This is a jack on the back of your machine into which you plug the telephone line cord for all phone related purposes TEL Mode In TEL Mod...

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