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Xerox WorkCentre M20i System Administration Guide

Welcome

Safety Standards

EUROPE

This XEROX product is certified by the following Agency using the Safety Standards listed.

Agency: TUV Rheinland

Standard: IEC60950 3rd Edition Amendments A1, A2, A3, A4 and A11.

USA/CANADA

This XEROX product is certified by the following Agency using the Safety Standards listed.

Agency: UNDERWRITERS LABORATORIES

Standard: UL 60950 3rd Edition. Certification is based on reciprocity agreements, which
include requirements for Canada.

Summary of Contents for M20I - WorkCentre B/W Laser

Page 1: ...WorkCentre M20i System Administration Guide 538E09950 EN...

Page 2: ...ion now allowed by statutory or judicial law or hereinafter granted including without limitations material generated from the software programs which are displayed on the screen such as icons screen d...

Page 3: ...4 Certification to 1999 5 EC Radio Equipment Telecommunications Terminal Equipment Directive 1 14 Regulations USA 1 15 Fax Send Header Requirements 1 15 Data Coupler Information 1 15 Regulations Canad...

Page 4: ...etup 4 3 Windows XP TCP IP 4 4 Windows 2000 TCP IP 4 6 Windows NT V4 0 TCP IP 4 8 Windows 98 Me 4 10 Windows XP Internet Printing Protocol 4 11 Windows 2000 Internet Printing Protocol 4 12 Apple Mac O...

Page 5: ...Ware Internet Services 7 3 Introduction 7 3 Network Communication Setup 7 4 Enabling Internet Services 7 5 Configuring the Network 7 6 Ethernet 7 7 AppleTalk 7 8 NetWare 7 11 TCP IP 7 14 SNMP 7 17 SSD...

Page 6: ...ternet Services 9 20 LDAP Directory 9 21 SMTP Server 9 22 Email Setup 9 23 User Authentication 9 24 Local Address Book 9 25 Group Address Book 9 26 Email forwarding 9 27 Test Email Transmission 9 30 1...

Page 7: ...20 Checking Printer Status 11 21 Printing Reports 11 22 Defining the Printer 11 23 Checking Configurations 11 24 Setting Alert Notifications 11 25 Checking Billing and Counters 11 26 Making General M...

Page 8: ...Page vi Xerox WorkCentre M20i System Administration Guide Table of Contents...

Page 9: ...esigned for ease of use but to use your machine to its fullest potential take some time to read the User Guide Introduction 1 2 About This Guide 1 3 Related Information Sources 1 4 Customer Support 1...

Page 10: ...as an option Xerox WorkCentre M20 This model provides digital copying direct printing and direct scanning It copies and prints at 20 pages per minute A Document Feeder Paper Tray and Bypass Tray are a...

Page 11: ...ypeface Used to emphasise the selection of a feature mode or button Select the paper supply source required by pressing Paper Supply Notes Located in the margins and used to provide additional or usef...

Page 12: ...m Administration Guide Welcome Related Information Sources Information available for the products consists of This System Administration Guide The Quick Start Guide The Quick Install Sheets The User G...

Page 13: ...machine serial number ____________________________________________ To access the serial number open the side cover using the release latch and then open the front door The serial number is located on...

Page 14: ...connect the product to a power source receptacle that lacks an earth connection terminal This product should be operated from the type of power source indicated on the marking label If you are not sur...

Page 15: ...er This product should not be placed in a built in installation unless proper ventilation is provided Never push objects of any kind into the slots of the product as they may touch dangerous voltage p...

Page 16: ...Safety Standards listed Agency TUV Rheinland Standard IEC60950 3rd Edition Amendments A1 A2 A3 A4 and A11 USA CANADA This XEROX product is certified by the following Agency using the Safety Standards...

Page 17: ...he mutual recognition of their conformity A full declaration defining the relevant directives and referenced standards can be obtained from your Xerox representative or by contacting Environment Healt...

Page 18: ...ith the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will...

Page 19: ...Limited see page 1 13 for details for advice prior to any test implementation XEROX equipment should however be properly and regularly serviced and maintained at all times QUESTION What is the Electr...

Page 20: ...safe This will include ensuring XEROX equipment in such premises is safe XEROX Limited s Product Safety function has prepared a guide which contains a list of tests which may be completed by your XER...

Page 21: ...s been corrected You will be advised of such action to enable such defects to be corrected PLEASE NOTE YOU MUST ENSURE THAT YOUR XEROX EQUIPMENT IS SAFE AT ALL TIMES Please contact us if you have any...

Page 22: ...of problems you should contact your local Xerox representative in the first instance This product has been tested to and is compliant with TBR21 a technical specification for terminal equipment for us...

Page 23: ...of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments ACTA On the rear of this equipment is a label that contains among other information a product iden...

Page 24: ...n its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the Telephone Company will provide advance notice in order for you to make necessar...

Page 25: ...he equipment Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or eq...

Page 26: ...l Compliance Energy Star XEROX Corporation designed this product to comply with the guidelines of the ENERGY STAR program of the Environmental Protection Agency As an ENERGY STAR Partner XEROX has det...

Page 27: ...ion This chapter explains how to make the basic settings to install the WorkCentre M20i on a network The physical connection is Ethernet and the addressing protocols are provided by TCP IP The followi...

Page 28: ...nstructed to do so Item By An existing operational network utilizing TCP IP is required these procedures are not designed to install a network Customer A suitable network cable Customer If you are goi...

Page 29: ...etting of the Ethernet port needs to be changed perform the following steps Connect the device to the network outlet or cable Press the Machine Status button 1 2 3 Press or until System Admin Tools is...

Page 30: ...ngs on page 2 5 5 Press or until Configure Network is displayed and press Enter Press or until Ethernet is displayed and press Enter Config Network Ethernet 6 Press Enter to set the speed Ethernet Spe...

Page 31: ...d to obtain the following TCP IP Address Gateway Address Subnet Mask Address Primary DNS Server Address Installation Procedure There are three stages required to install the WorkCentre M20i in a TCP I...

Page 32: ...ools is displayed and press Enter If the System Admin Tools have been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press or until Network Setup is disp...

Page 33: ...dministration Guide Page 2 7 Basic Network Installation 6 Press or until Setup is displayed and press Enter To enable TCP IP press or until Enable is displayed and press Enter Otherwise display Disabl...

Page 34: ...see Ethernet Port on page 2 3 Press the Machine Status button 1 2 3 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools have been passcode protected type in the p...

Page 35: ...required addresses Print a System Data sheet to check the addresses see the User Guide for printing reports 6 Press or until TCP IP is displayed and press Enter You can use DHCP or BOOTP to automatica...

Page 36: ...d to know the following information The IP address The subnet mask if required The Gateway address if required The primary and Secondary DNS address if required Ensure that the Ethernet Port has been...

Page 37: ...d and press Enter Network Setup Config Network 6 Press or until Manual is displayed and press Enter Config Network Manual 7 For each address press or until the required setting is displayed and press...

Page 38: ...nstallation Workstation Setup To enable the workstation environment to communicate with the WorkCentre M20i perform the following steps At the client workstation install print drivers and map to the p...

Page 39: ...ps Open a document on a client workstation Select the WorkCentre M20i as the printer for sending documents to Print the document on the device and verify that it prints correctly Ensure the print driv...

Page 40: ...Page 2 14 Xerox WorkCentre M20i System Administration Guide Basic Network Installation...

Page 41: ...uction This chapter explains how to install the WorkCentre M20i on the various NetWare networks The following information is provided Information Checklist 3 2 NetWare Environments 3 3 IPX Queue Based...

Page 42: ...r to the Problem Solving chapter for assistance Item By An existing operational NetWare network is required these procedures are not designed to install a NetWare network Customer NetWare client serve...

Page 43: ...Protocols supported IPX IP IP printing is supported via LPR LPD only The WorkCentre M20i settings which require configuring vary depending on the NetWare version being used Identify which instruction...

Page 44: ...on for IPX environment These are Using Xerox CentreWare DP To use this method of installation refer to page 3 5 Using NetWare Utilities This method requires use of the NetWare utilities for example NW...

Page 45: ...on see Workstation Setup on page 4 3 Test Print A print job should be submitted to ensure the WorkCentre M20i has been installed and configured correctly Network Communication Setup At the WorkCentre...

Page 46: ...Network Setup is displayed and press Enter System Admin Tools Network Setup 5 Press or until Netware is displayed and press Enter Network Setup Netware 6 Press or until the appropriate frametype is di...

Page 47: ...n setting up a network access the electronic context sensitive Help from all Network Services and Admin Services screens and dialogue boxes Locate and launch Xerox CentreWare DP Follow the instruction...

Page 48: ...M20i has been installed and configured correctly If running NLSP ensure that RIP SAP compatibility is configured on the same segment as the WorkCentre M20i Network Communication Setup At the WorkCentr...

Page 49: ...twork Setup is displayed and press Enter System Admin Tools Network Setup 5 Press or until Netware is displayed and press Enter Network Setup Netware 6 Press or until the appropriate frametype is disp...

Page 50: ...orkCentre M20i using the appropriate Netware utility PCONSOLE or NWADMIN for example Record the following information for use during setup at the WorkCentre M20i NDS Tree not Bindery NDS Context not B...

Page 51: ...not required but it is necessary to enter some text in each in order to save the print server name Create NDPS Printer object In NDS create a new NDPS Printer object in the appropriate container Ente...

Page 52: ...t In NDS create a new NDPS Printer object in the appropriate container Enter a name and select Create Choose the appropriate NDPS Manager and select the Novell Printer Gateway Select OK You can choose...

Page 53: ...document on a client workstation Select the WorkCentre M20i as the printer for sending documents to Print the document on the device and verify that it prints correctly Ensure the print driver is inst...

Page 54: ...Page 3 14 Xerox WorkCentre M20i System Administration Guide NetWare...

Page 55: ...Guide Page 4 1 4 Print Driver Installation for Networked Printers Introduction This chapter explains how to install the print drivers for networked printers The following information is provided Info...

Page 56: ...the Driver installation procedures please ensure the following items are available or have been performed If problems are encountered during the WorkCentre M20i installation refer to the Problem Solv...

Page 57: ...ate and perform the workstation setup procedures for the workstation environment Choose from Windows XP TCP IP see 4 4 Windows 2000 Internet Printing Protocol TCP IP see 4 6 Windows NT V4 0 2000 TCP I...

Page 58: ...e IP Address of the printer in the Name or address of printer field you can optionally enter a friendly name for the printer port you are creating or use the default name created Then select Next to c...

Page 59: ...uired language The driver is identified by the file extension inf Select Next and select Next again and the WorkCentre M20i driver will be loaded onto the workstation Enter the Printer Name and select...

Page 60: ...IP Address of the printer in the Name or address of printer field you can optionally enter a friendly name for the printer port you are creating or use the default name created Then select Next to con...

Page 61: ...quired language The driver is identified by the file extension inf Select Next and select Next again and the WorkCentre M20i driver will be loaded onto the workstation Enter the Printer Name and selec...

Page 62: ...elect My Computer and then select Next to display the dialog box listing available ports Select Add Port to display the Printer Ports dialog box Select LPR Port and select New Port to display the Add...

Page 63: ...driver is identified by the file extension inf Select Next and select Next again and the WorkCentre M20i driver will be loaded onto the workstation Enter the Printer Name and select Next Select Share...

Page 64: ...for Networked Printers Windows 98 Me Refer to the Xerox CentreWare documentation to install and setup the WorkCentre M20i Windows drivers on the workstation Once the drivers are installed connect a d...

Page 65: ...bbb ccc ddd or http printer host name where aaa bbb ccc ddd is the IP address of the WorkCentre M20i and printer host name is the host name of the WorkCentre M20i registered with a DNS server The Add...

Page 66: ...name where aaa bbb ccc ddd is the IP address of the WorkCentre M20i and printer host name is the host name of the WorkCentre M20i registered with a DNS server The Add Printer Wizard will then ask if...

Page 67: ...to be enabled on the WorkCentre M20i Choose Print Center and click the Add button Choose Rendezvous from the drop down list All IP printers on the subnet will be listed Choose the WorkCentre M20i Choo...

Page 68: ...llowing steps Open a document on a client workstation Select the WorkCentre M20i as the printer for sending documents to Print the document on the device and verify that it prints correctly Ensure the...

Page 69: ...This chapter explains how to install the WorkCentre M20i on an AppleTalk network The following information is provided Information Checklist 5 2 AppleTalk Installation 5 3 Printer Driver Installation...

Page 70: ...refer to the Problem Solving chapter for assistance Item By An existing operational AppleTalk network with Macintosh workstation computers equipped with Ethernet network interface cards are required...

Page 71: ...configured correctly Network Communication Setup This procedure is used to setup the network communication parameters of the WorkCentre M20i At the WorkCentre M20i perform these steps HINT Xerox Cent...

Page 72: ...ter Driver Installation Mac OS 8x 9x only on page 5 5 4 Press or until Network Setup is displayed and press Enter System Admin Tools Network Setup 5 Press or until Configure Network is displayed and p...

Page 73: ...ling the Apple printer driver Insert the driver CD ROM in the CD ROM drive The driver icon appears on the desktop Double click the icon Double click the WorkCentre M20i folder and then the installer f...

Page 74: ...e choose the Appletalk Zone where the printer is installed and click the Setup button Click the Auto Setup button then click OK The Xerox WCM20 ppd should be displayed Click the OK button Alternativel...

Page 75: ...lation Procedure This section describes the procedures for installing the Apple printer driver Choose Print Center and click the Add button Choose Appletalk from the drop down list All IP printers on...

Page 76: ...hine to the printer driver The printer driver controls the functions of this machine based on the information in the PPD file Make sure that the printer is on and that Ethertalk has been enabled see N...

Page 77: ...document on a client workstation Select the WorkCentre M20i as the printer for sending documents to Print the document on the device and verify that it prints correctly Ensure the print driver is ins...

Page 78: ...Page 5 10 Xerox WorkCentre M20i System Administration Guide AppleTalk...

Page 79: ...IP Setup Introduction This chapter explains how to change TCP IP settings for your specific network requirements The following information is provided Information Checklist 6 2 Enabling Disabling LPR...

Page 80: ...ve been performed If problems are encountered during the WorkCentre M20i installation refer to the Problem Solving chapter for assistance Item By An existing operational network utilizing TCP IP is re...

Page 81: ...M20i perform these steps Ensure that the basic TCP IP settings have been made see Basic TCP IP Settings on page 2 5 Press the Machine Status button 1 2 3 Press or until System Admin Tools is displaye...

Page 82: ...R spoolers are set to send print jobs to the default port number 515 6 6 Press or until TCP IP is displayed and press Enter Config Network TCP IP 7 Press or until Manual is displayed and press Enter T...

Page 83: ...t is recommended that you use the default port 9100 this is the industry standard To enable the Raw Printing port at the WorkCentre M20i perform these steps Ensure that the basic TCP IP settings have...

Page 84: ...Configure Network is displayed and press Enter Network Setup Config Network 6 Press or until TCP IP is displayed and press Enter Config Network TCP IP 7 Press or until Manual is displayed and press E...

Page 85: ...dministration Guide Page 6 7 Advanced TCP IP Setup 9 To enable or disable Raw Printing press or until the desired setting Enable or Disable is displayed enter the port number using the keyboard and pr...

Page 86: ...TCP IP settings have been made see Basic TCP IP Settings on page 2 5 Press the Machine Status button 1 2 3 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools hav...

Page 87: ...is displayed and press Enter Config Network TCP IP 7 Press or until Manual is displayed and press Enter TCP IP Manual 8 Press or until HTTP is displayed and press Enter Manual HTTP 9 To enable or dis...

Page 88: ...Page 6 10 Xerox WorkCentre M20i System Administration Guide Advanced TCP IP Setup...

Page 89: ...Services Introduction This chapter explains how to enable and use the Internet Services to install the WorkCentre M20i on the network The following information is provided Information Checklist 7 2 U...

Page 90: ...Problem Solving chapter for assistance Item By An existing operational workstation with TCP IP Internet or Intranet accessibility is required These procedures are not intended to install the TCP IP st...

Page 91: ...ctions and settings needed to install WorkCentre M20i on a network can be made using Internet Services eliminating steps that would otherwise need to be performed at the WorkCentre M20i Control Panel...

Page 92: ...Using Internet Services Network Communication Setup Network Communication Setup requires that the WorkCentre M20i is connected to the network and that the TCP IP address settings are made see Basic TC...

Page 93: ...ervices At a client workstation on the network launch the Internet Browser Access CentreWare Internet Services In the URL field enter http followed by the IP Address of the WorkCentre M20i Then select...

Page 94: ...figuring the device settings in order to successfully complete installation on a network Instructions are provided for configuring the device for the following network environments Refer to the approp...

Page 95: ...ces Home Page for the WorkCentre M20i select the Properties tab Select the plus symbol to the left of the Connectivity folder in the Properties frame and then select the symbol to the left of the Phys...

Page 96: ...omplete the installation of the WorkCentre M20i perform these steps Enable CentreWare Internet Services see Enabling Internet Services on page 7 5 At the CentreWare Internet Services Home Page for the...

Page 97: ...work Installation Using Internet Services NOTE Click the Undo button to cancel any changes made and return to the previous values Select the Status tab and then select Reset Network Controller to enab...

Page 98: ...on Select the WorkCentre M20i in the Chooser as the printer to which the selected document will be sent Print the document on the device and verify that it prints correctly Ensure the driver is instal...

Page 99: ...NWADMIN utility Configure the WorkCentre M20i This procedure explains how to use CentreWare Internet Services to configure the WorkCentre M20i Test Print A print job should be submitted to ensure the...

Page 100: ...entre M20i select the Properties tab Select the plus symbol to the left of the Connectivity folder in the Properties frame and then select the symbol to the left of the Protocols folder In the Propert...

Page 101: ...e with Test Print Test Print To ensure the device has been installed on the network correctly a test print should be submitted from a client workstation Perform the following steps Open a document on...

Page 102: ...ttings for the device will have been setup when completing the Enabling CentreWare Internet Services section To complete the installation of the device perform these steps Enable CentreWare Internet S...

Page 103: ...Subnet Mask Enter the Gateway Address Check the DNS Settings details and if necessary enter the correct information required Scroll down the screen and check the SLP Configuration details and if nece...

Page 104: ...on a client workstation Select the device as the printer to which the selected document will be sent Print the document on the device and verify that it prints correctly Ensure the driver is installed...

Page 105: ...ect information Make the following selections and settings in the SNMP Properties section of the frame Select the checkbox to enable the SNMP Protocol Click the Edit button to configure SNMP You can c...

Page 106: ...umber In the Traps section enter the Trap Community Name and check the boxes corresponding to the required Traps to be Received Click the Apply button to implement any changes and return to the first...

Page 107: ...o the left of the Connectivity folder in the Properties frame and then select the symbol to the left of the Protocols folder Select SSPD and check the Protocol Configuration details are correct If any...

Page 108: ...the installation of the device perform these steps Enable CentreWare Internet Services see Enabling Internet Services on page 7 5 At the CentreWare Internet Services Home Page for the WorkCentre M20i...

Page 109: ...device has been installed on the network correctly a test print should be submitted from a client workstation Perform the following steps Open a document on a client workstation Select the device as...

Page 110: ...lation of the WorkCentre M20i perform these steps Enable CentreWare Internet Services see Enabling Internet Services on page 7 5 At the CentreWare Internet Services Home Page for the WorkCentre M20i s...

Page 111: ...t workstation Perform the following steps Open a document on a client workstation Select the device as the printer to which the selected document will be sent Print the document on the device and veri...

Page 112: ...me Page for the WorkCentre M20i select the Properties tab Select the plus symbol to the left of the Connectivity folder in the Properties frame and then select the symbol to the left of the Protocols...

Page 113: ...embedded HTTP Server Home Page In the URL field enter the IP Address of the WorkCentre M20i Example If the IP Address is 192 168 100 100 enter the following in the URL field http 192 168 100 100 Veri...

Page 114: ...re Internet Services Home Page for the WorkCentre M20i select the Properties tab Select the plus symbol to the left of the Connectivity folder in the Properties frame and then select the symbol to the...

Page 115: ...embedded HTTP Server Home Page In the URL field enter the IP Address of the WorkCentre M20i Example If the IP Address is 192 168 100 100 enter the following in the URL field http 192 168 100 100 Veri...

Page 116: ...Page 7 28 Xerox WorkCentre M20i System Administration Guide Network Installation Using Internet Services...

Page 117: ...Guide Page 8 1 8 Local Connection Introduction This chapter explains how to install the workstation drivers for local connection of the WorkCentre M20i The following information is provided Informati...

Page 118: ...nstall the WorkCentre M20i on the host workstation The procedure is not intended to connect the host workstation to other workstations If problems are encountered during the WorkCentre M20i installati...

Page 119: ...etwork requirements The WorkCentre M20i can be connected directly to the parallel port or USB of a host workstation A document file can be sent or received from the host workstation via the appropriat...

Page 120: ...will install the driver and configure it for the local port To install the driver on the workstation Insert the Driver CD into the CD drive Within a few seconds the CD should start automatically and p...

Page 121: ...al Connection The driver screen is displayed Check the printer driver box that you want to install PostScript or PCL and click Continue NOTE You can choose to install as many drivers as you want by ch...

Page 122: ...iles NOTE If you chose to install multiple drivers the installation process will be repeated for each driver Click Finish to complete the installation Switch off the printer and connect the Parallel o...

Page 123: ...ndow will vary according to the operating system from the Start Settings menu or directly from the Start menu The Printers and Faxes window will be displayed NOTE This window will have a different app...

Page 124: ...nnection A properties window will be displayed NOTE This window will have a different appearance according to the operating system of the workstation and the type of driver installed The window displa...

Page 125: ...Ports tab will be displayed Check the box appropriate to the connection For a parallel connection check LPT1 LPT2 or LPT3 depending on the configuration of the workstation This is usually LPT1 For a U...

Page 126: ...selected document on the device and verify that it prints correctly The installation process is now complete If the test print fails refer to the Problem Solving chapter for trouble shooting procedure...

Page 127: ...and enable the Email feature of WorkCentre M20i The following information is provided Email Overview 9 2 Information Checklist 9 3 Configuring SMTP 9 4 Configuring Email Settings 9 13 LDAP Directory S...

Page 128: ...all Email users After the Xerox WorkCentre M20i is installed the Email feature allows users to scan an original document convert the scanned document to an electronic format and then send that inform...

Page 129: ...ilable or have been performed If problems are encountered during the WorkCentre M20i installation refer to the Problem Solving chapter for assistance Item By Ensure that the network has a fully functi...

Page 130: ...Protocol used by the WorkCentre M20i for scan to Email The settings are SMTP IP Address see page 9 5 Maximum Mail Size see page 9 6 User Authentication see page 9 7 NOTE All configurations for SMTP c...

Page 131: ...the System Admin Tools have been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press or until Email Setup is displayed and press Enter Press or until SM...

Page 132: ...ls is displayed and press Enter If the System Admin Tools have been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press or until Email Setup is displaye...

Page 133: ...will not be able to change the user s From address if Network Authenticated Access is configured This prevents untraceable Email jobs being sent from the WorkCentre M20i NOTE Xerox recommends enablin...

Page 134: ...uide Scan to Email 4 Press or until User Auth is displayed and press Enter Auth User Setup User Auth 5 If you want to enable User Authentication press or until Enable is displayed and press Enter Othe...

Page 135: ...ticated users Press the Machine Status button 1 2 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools have been passcode protected type in the password and press E...

Page 136: ...sender that will appear in the email Login ID the User ID used to access Email try to keep this short and simple so that the you do not have to enter too many characters User password the password use...

Page 137: ...Enter If the System Admin Tools have been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press or until Email Setup is displayed and press Enter Press o...

Page 138: ...Guide Scan to Email 5 To delete the Authenticated User press or until Yes is displayed and press Enter Otherwise press or until No is displayed and press Enter Repeat this for each user that you want...

Page 139: ...ings This section describes how to configure or set the following Email features Default Subject text see page 9 14 Default From address see page 9 15 Guest User Access see page 9 16 Auto Send to Self...

Page 140: ...and press Enter If the System Admin Tools have been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press or until Email Setup is displayed and press Ente...

Page 141: ...Press the Machine Status button 1 2 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools have been passcode protected type in the password and press Enter System Ad...

Page 142: ...or until System Admin Tools is displayed and press Enter If the System Admin Tools have been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press or unt...

Page 143: ...s displayed and press Enter If the System Admin Tools have been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press or until Email Setup is displayed an...

Page 144: ...f the LDAP directory settings requires the network to support LDAP services The WorkCentre M20i will display search results for the Internal Address Book as defined by the LDAP configuration For examp...

Page 145: ...isplayed and press Enter If the System Admin Tools have been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press or until Email Setup is displayed and p...

Page 146: ...t Services At a client workstation on the network launch the Internet Browser Access CentreWare Internet Services In the URL field enter http followed by the IP Address of the WorkCentre M20i Then sel...

Page 147: ...t of the Connectivity folder in the Properties frame and then select the symbol to the left of the Protocols folder Select LDAP Directory and check the details are correct If any of the details are in...

Page 148: ...e symbol to the left of the Protocols folder Select SMTP Server and check the details are correct If any of the details are incorrect then enter the correct information In the Server Information area...

Page 149: ...etup and check the details are correct If any of the details are incorrect then enter the correct information In the Image Attachment area Choose whether to use the Black and White or Color Choose Def...

Page 150: ...Options area Check the User Authentication box to enable User Authentication Check the Guest Access box to enable a Guest Account Enter the Login Name and Password to access the Guest Account In the u...

Page 151: ...ired information You can add addresses individually import these addresses from a comma delimited CSV file and export the address data from the WorkCentre M20i to a comma delimited CSV file To Add an...

Page 152: ...click the Add New Group button choose the Group from the drop down list and enter the Group Name Click the Save button To Add A User To A Group click the Add New Custom Address button choose the Group...

Page 153: ...copy at the WorkCentre M20i To configure Email forwarding Press the Machine Status button 1 2 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools have been passco...

Page 154: ...Email address to receive the forwarded mail and press Enter Email All 5 Enter the From Email address and press Enter Enter the To Email address and press Enter From 6 If you want to forward the Email...

Page 155: ...stem Administration Guide Page 9 29 Scan to Email 8 If you want to delete the assigned recipient of the forwarded Emails press or until Yes is displayed and press Enter Otherwise choose No and press E...

Page 156: ...sending Emails Place a document in the Document Feeder or on the Document Glass Select the Email key and set any features required Follow the instructions on the display Press the Start button to scan...

Page 157: ...Page 10 1 10 Fax Introduction This chapter explains how to setup Fax Forwarding and Mailboxes The following information is provided Information Checklist 10 2 Fax Forwarding 10 3 Mailbox Setup 10 5 Fa...

Page 158: ...figuration can also be performed using Xerox CentreWare Refer to Network Installation Using Internet Services on page 7 1 If problems are encountered during the WorkCentre M20i installation refer to t...

Page 159: ...py at the WorkCentre M20i To configure fax forwarding Press the Machine Status button 1 2 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools have been passcode pr...

Page 160: ...ou want to forward the Fax to another number press or Yes is displayed and press Enter Otherwise choose No and press Enter Enter the fax number to receive the forwarded fax and press Enter Another Add...

Page 161: ...x To create a mailbox Press the Machine Status button 1 2 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools have been passcode protected type in the password and...

Page 162: ...the Mailbox number and press Enter Set_Conf_Mbx Enter Box No 7 If you want to passcode protect press or until Security is displayed and press Enter Press or until Yes is displayed and press Enter Ent...

Page 163: ...tem Admin Tools have been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press or until Mailbox Setup is displayed and press Enter Press or until Mailbox...

Page 164: ...ices At a client workstation on the network launch the Internet Browser Access CentreWare Internet Services In the URL field enter http followed by the IP Address of the WorkCentre M20i Then select th...

Page 165: ...me Page for the WorkCentre M20i select the Properties tab Select the plus symbol to the left of the Services folder in the Properties frame and then select the symbol to the left of the Fax Settings f...

Page 166: ...add fax numbers individually import these numbers from a comma delimited CSV file and export the number data from the WorkCentre M20i to a comma delimited CSV file You can also delete all numbers fro...

Page 167: ...Faxes Place a document in the Document Feeder or on the Document Glass Select the Fax key and set any features required Follow the instructions on the display Press the Start button to scan the origin...

Page 168: ...Page 10 12 Xerox WorkCentre M20i System Administration Guide Fax...

Page 169: ...use the various administration tools found in the WorkCentre M20i The following information is provided Department Codes 11 2 Passcode Protection 11 9 Network Tools 11 11 Clear Memory 11 13 Maintenanc...

Page 170: ...atus button 1 2 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools has already been passcode protected type in the password and press Enter System Admin Tools Pas...

Page 171: ...ols 4 Press or until Set is displayed and press Enter Enter a number to identify the department and press Enter Enter a name to identify the department and press Enter Enter the passcode for that depa...

Page 172: ...If the System Admin Tools has already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press or until Department is displayed and press Enter Enter t...

Page 173: ...s displayed and press Enter If the System Admin Tools has already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press or until Department is displa...

Page 174: ...Enter Management Department Mode 6 Press or until Clear Department is displayed and press Enter To clear the Journal press or until Journal is displayed and press Enter To remove a Department Code pr...

Page 175: ...Tools has already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press or until Department is displayed and press Enter Enter the master access code...

Page 176: ...inistration Guide Administration Tools 5 To change the Master Code press or until Change is displayed and press Enter Enter the new Master Code To remove the Master Code press or until Delete is displ...

Page 177: ...s you will be asked to enter the passcode Simply press Enter when requested to enter the passcode If you Enabled passcode protection continue with Change the Passcode to enter the new passcode 1 2 Pre...

Page 178: ...button 1 2 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools have been passcode protected type in the password and press Enter System Admin Tools Passcode Protec...

Page 179: ...d copy of the network settings Reset NIC To reset the network card Press the Machine Status button 1 2 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools has alre...

Page 180: ...r until System Admin Tools is displayed and press Enter If the System Admin Tools has already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press o...

Page 181: ...the system data To clear memory Press the Machine Status button 1 2 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools has already been passcode protected type i...

Page 182: ...lays the serial number of the WorkCentre M20i page 11 15 Notify Toner Low sends an email to you when the toner is low page 11 16 The Email address is entered using Xerox CentreWare Internet Services s...

Page 183: ...m Admin Tools is displayed and press Enter If the System Admin Tools has already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press or until Maint...

Page 184: ...hine Status button 1 2 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools has already been passcode protected type in the password and press Enter System Admin To...

Page 185: ...s button 1 2 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools has already been passcode protected type in the password and press Enter System Admin Tools Passco...

Page 186: ...or until System Admin Tools is displayed and press Enter If the System Admin Tools has already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Press...

Page 187: ...originals scanned from the DADF Platen Scan Page the number of originals scanned from the document glass Replaced Toner the number of prints when the toner was last replaced Replaced Drum the number o...

Page 188: ...ernet Services At a client workstation on the network launch the Internet Browser Access CentreWare Internet Services In the URL field enter http followed by the IP Address of the WorkCentre M20i Then...

Page 189: ...ervices Home Page for the WorkCentre M20i select the Status tab Select General to view the status of the WorkCentre M20i Click the Reset Network Controller to apply any changes made within Internet Se...

Page 190: ...nternet Services see Enabling Internet Services on page 11 20 At the CentreWare Internet Services Home Page for the WorkCentre M20i select the Print tab Click the appropriate Print button to print Sys...

Page 191: ...nternet Services on page 11 20 At the CentreWare Internet Services Home Page for the WorkCentre M20i select the Properties tab Enter the Machine Name but only if necessary Enter the Machine Location i...

Page 192: ...bling Internet Services on page 11 20 At the CentreWare Internet Services Home Page for the WorkCentre M20i select the Properties tab Select the plus symbol to the left of the General Setup folder in...

Page 193: ...the General Setup folder in the Properties frame In the Properties frame within the General Setup folder select Alert Notification Check the box beside the kind of alert you want notified These are W...

Page 194: ...ps Enable CentreWare Internet Services see Enabling Internet Services on page 11 20 At the CentreWare Internet Services Home Page for the WorkCentre M20i select the Properties tab Select the plus symb...

Page 195: ...enance In the Maintenance area Enter the Service Number to telephone to obtain service or advice Choose the required USB Mode UI Language Power Save time and Clock Mode from the drop down lists Click...

Page 196: ...Enable CentreWare Internet Services see Enabling Internet Services on page 11 20 At the CentreWare Internet Services Home Page for the WorkCentre M20i select the Maintenance tab Enter your Admin User...

Page 197: ...re Internet Services Home Page for the WorkCentre M20i select the Maintenance tab Enter your Admin User Name and Password Select the plus symbol to the left of the Flash Font and Macro folder in the M...

Page 198: ...are Internet Services Home Page for the WorkCentre M20i select the Maintenance tab Enter your Admin User Name and Password Select the plus symbol to the left of the Flash Font and Macro folder in the...

Page 199: ...net Services on page 11 20 At the CentreWare Internet Services Home Page for the WorkCentre M20i select the Maintenance tab Enter your Admin User Name and Password Select the plus symbol to the left o...

Page 200: ...At the CentreWare Internet Services Home Page for the WorkCentre M20i select the Assistance tab To obtain internet assistance for Software Upgrades and Browser Software click the appropriate link in t...

Page 201: ...ministration Guide Page 11 33 Administration Tools Maintenance using ControlCentre You can use ControlCentre at a locally connected workstation to Upgrade firmware Download PCL fonts and macros Downlo...

Page 202: ...nstall firmware upgrades in the WorkCentre M20i using the ControlCentre application To upgrade the firmware perform these steps Start the ControlCentre application Select the Firmware Update tab Enter...

Page 203: ...entre application Select the Flash Font and Macro tab Enter your Admin User Name and Password Insert the CD or download the upgrade from the internet In the appropriate section PCL Font or PCL Macro c...

Page 204: ...a listing To install PostScript fonts perform these steps Start the ControlCentre application Select the PostScript tab Enter your Admin User Name and Password Insert the CD or download the upgrade f...

Page 205: ...Machine Status button 1 2 Press or until System Admin Tools is displayed and press Enter If the System Admin Tools has already been passcode protected type in the password and press Enter System Admi...

Page 206: ...Page 11 38 Xerox WorkCentre M20i System Administration Guide Administration Tools...

Page 207: ...WorkCentre M20i System Administration Guide Page 12 1 12 Problem Solving Introduction This chapter explains the problem solving procedure and how to seek further assistance Problem Solving Procedure...

Page 208: ...kstation Check that the WorkCentre M20i print driver is selected at the workstation Check that the software application being used to send print jobs is setup correctly If available within the print d...

Page 209: ...is configured for SMTP Cannot change Email From address entry If the user accesses the device using a password with the Guest Access feature then the From address cannot be changed Reply To Email addr...

Page 210: ...on the environment NOTE System Administrators can change the LDAP search location Cannot browse an Internal Address Book LDAP server that is configured with SSL The WorkCentre M20i only supports conn...

Page 211: ...dress in the range 169 254 x x during configuration of the PC Driver Software that is loaded on the client workstation that prepares data to be sent to the WorkCentre M20i It is also called a print dr...

Page 212: ...owing the ISO Open Systems Interconnection OSI model Internetwork Packet Exchange See IPX IP See TCP IP IP Address See TCP IP IPX Internetwork Packet Exchange IPX is part of NetWare It routes packets...

Page 213: ...ows for Workgroups NetWare Lite and Macintosh System 7 are examples of peer to peer networking products Print driver See Driver Protocol The rules that control the transmitting and receiving of data Q...

Page 214: ...IP is a set of communications protocols that is supported by a variety of computer platforms TCP controls the data transfer and IP controls the routing of the data The IP Address is a unique address...

Page 215: ...figuration 7 8 Authentication 9 7 9 24 Auto Send to Self 9 17 Automatically setting TCP IP Addresses 2 8 B Basic Network Installation 2 1 Automatically setting TCP IP Addresses 2 8 Basic TCP IP Settin...

Page 216: ...2 Mailbox Setup 10 5 Setup using Internet Services 10 8 Testing 10 11 Fax Forwarding 10 3 G Glossary 13 1 Group Address Book 9 26 Guest User Access 9 16 H HTTP Configuration 7 26 HTTP Enabling Disabli...

Page 217: ...Notify Toner Low 11 16 Maintenance Using ControlCentre 11 33 Managing Departments 11 5 Manually setting TCP IP Addresses 2 10 Maximum Mail Size 9 6 N NetWare 3 1 4 1 Information Checklist 3 2 4 2 IP N...

Page 218: ...Test Transmission 9 30 Serial Number 11 15 Serial number 1 5 Set Factory Defaults 11 12 SMTP Configuration 9 4 9 22 SNMP Configuration 7 17 SSDP Configuration 7 19 T TCP IP Configuration 7 14 Toner Lo...

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