Xerox DocuPrint C2255 Quick Referenc Manual Download Page 60

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5 Troubleshooting

Print quality on transparencies
or envelopes is poor.

Unsupported transparencies or envelopes are loaded in the printer. Load appropriate
media.

Refer to

• “Supported Paper” (P. 40)

Check if the paper type setting on the print driver or control panel is set correctly.

Refer to

• Online help for the print driver.

The toner save feature is enabled or the resolution is set low on your print driver.
Change these settings on the [Advanced Settings] tab on your print driver.

Refer to

• Online help for the print driver.

Symptom

Cause/Remedy

Summary of Contents for DocuPrint C2255

Page 1: ...DocuPrint C2255 Quick Reference Guide...

Page 2: ...y be a legal offence to print currency notes certificates of stocks and securities or any other documents of similar nature regardless of whether they will be used The data saved in the hard disk of t...

Page 3: ...rinter with the Duplex unit and 3 Tray Module installed These illustrations are current as of March 2008 however the machine and its specifications may be changed without notice Fuji Xerox shares the...

Page 4: ...by IP address when LPD or Port 9100 is used Secure Print Private Charge Print 2 4 Stores a password protected document in the printer which is output following authentication by password entry on the...

Page 5: ...35 Canceling all Data Received by the Printer 35 Importing Printer Information to a Print Driver 36 Printing a Report List 36 3 Printing 38 Printing from a Computer 38 4 Paper 40 About Paper 40 Suppor...

Page 6: ...st Print Driver Version 83 Updating the Printer s Firmware 83 Installing Additional Memory 83 Procedure for Installing Additional Memory 85 Installing the Hard Disk 86 Installing the Feature Enhance K...

Page 7: ...Printing Using E mail E mail Print 4 Paper 4 1 About Paper 4 2 Loading Paper 5 Control Panel Settings 5 1 Overview of the Common Menus 5 2 Common Menus Setting 6 Troubleshooting 6 1 Clearing Paper Ja...

Page 8: ...per is oriented horizontally when loaded Setup Guide Provides step by step instructions on how to set up your printer Quick Reference Guide this guide Provides information such as how to get ready to...

Page 9: ...lug that has a protective earth pin The plug fits only into an earthed electrical outlet This is a safety feature If the plug doesn t fit to the outlet contact an electrician to replace the outlet to...

Page 10: ...ot use it for any other product Do not damage or alter the power cord Damage and alteration may generate heat and eventually cause electric shock or a fire accident If the power cord is damaged or ins...

Page 11: ...lifting this product firmly grip the handholds provided Never lift it by gripping any other areas Doing so may prevent you from dropping the product or injuring your back Locate this product on the l...

Page 12: ...the followings on the product Liquid container such as flower vases or coffee cups Metal parts such as staples or clips Heavy objects If liquid is spilled over or metal parts are slipped into the prod...

Page 13: ...use explosion If you spill a large volume of toner contact your local Fuji Xerox representative Never throw a toner cartridge into an open flame Remaining toner in the cartridge may catch fire and cau...

Page 14: ...d Caution Labels Be sure to follow the warning and caution labels placed on the machine Do not touch areas with labels indicating high voltage or temperature This can cause an electric shock or burn I...

Page 15: ...Publ 22 and Radiocommunications Act 1992 in Australia New Zealand These limits are designed to provide reasonable protection against harmful interference in a residential installation This product ge...

Page 16: ...EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LI...

Page 17: ...F THE POSSIBILITY OF SUCH DAMAGE The views and conclusions contained in the software and documentation are those of the authors and should not be interpreted as representing official policies either e...

Page 18: ...sion of the license THIS SOFTWARE IS PROVIDED BY THE OPENLDAP FOUNDATION AND ITS CONTRIBUTORS AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCH...

Page 19: ...may be illegal in your country Penalties of fines or imprisonment may be imposed on those found guilty The following are examples of items that may be illegal to copy or print in your country Currenc...

Page 20: ...nabled Parallel connection Connecting the printer and a computer using a parallel cable To use this feature the Parallel Port optional must be installed default Disabled Using the Printer as a Network...

Page 21: ...fer to the manual on the PostScript Driver Library CD ROM Connectivity Local Network Port Name Parallel 1 USB 2 0 2 LPD NetWare SMB IPP Port 9100 Ether Talk WSD Protocol TCP IP TCP IP IPX SPX Net BEUI...

Page 22: ...ch the printer on Network Connection Use a straight type network cable that supports 100BASE TX or 10BASE T 1 Switch the printer off 2 Plug the network cable into the interface connector on the printe...

Page 23: ...can use an IPv6 address in an IPv6 network environment For information on using IPv6 addresses refer to Setting an IP Address IPv6 P 26 Setting an IP Address IPv4 To use TCP IP protocol you must confi...

Page 24: ...K button to select LPD is displayed Note Parallel appears only when the Parallel Port optional is installed 5 Press the button until TCP IP Settings is displayed 6 Press the or OK button to select IP...

Page 25: ...l Subnet Mask is displayed 19 Press the or OK button to select The current subnet mask is displayed 20 Enter the subnet mask in the same way you entered the IP address and press the OK button to confi...

Page 26: ...e information on CentreWare Internet Services refer to Configuring the Printer Using CentreWare Internet Services P 26 Note For information on how to print the Configuration Report refer to Printing a...

Page 27: ...the display language of your web browser refer the online help for the web browser Also if CentreWare Internet Services does not operate properly use the following steps to configure your web browser...

Page 28: ...ayed You can also set other items Setting Configuration Job Management Paper Tray Attributes Paper Settings Power Saver Energy Saver Settings Stored Document Settings Memory Settings Internet Services...

Page 29: ...ress when accessing CentreWare Internet Services Using the Online Help For information about the settings on each screen refer to the online help for CentreWare Internet Services Click Help to display...

Page 30: ...ened when replacing the consumables 5 Paper tray 1 Load paper here This is the standard paper tray 6 Paper trays 2 3 4 Optional 3 Tray Module Load paper here when the optional 3 Tray Module is install...

Page 31: ...nics interface cable 12 USB 2 0 connector Allows connection of a USB 2 0 cable 13 Ethernet connector Allows connection of a 10Base T 100Base TX Ethernet interface cable 14 Expansion device connector A...

Page 32: ...toner bottle to collect used toner 19 Drum cartridge cover Open to replace the drum cartridges or to clean the interior 20 Drum cartridges For loading of photosensitive drums Drum cartridge names fro...

Page 33: ...top printing 7 OK button Pressed to confirm the menu option selected on the menu screen This button is used also when printing reports lists 8 buttons Pressed to advance to the next menu item or optio...

Page 34: ...ord immediately after turning off the power switch After turning off the power make sure the control panel display is blank before turning the printer back on again 1 Make sure that the printer is not...

Page 35: ...oth Low Power mode and Sleep mode triggering cannot be disabled at the same time Exiting the Energy Saver Modes The printer automatically exits the Energy Saver modes when it receives a print job from...

Page 36: ...port Initial default Enabled With Windows 2000 Windows XP and Windows Vista settings can be changed only by a user with administrator privileges Users without administrator privileges can only view th...

Page 37: ...Configuration is displayed 5 Press the or OK button to select A print start confirmation screen appears 6 Press the OK button to print The report is printed 7 When you are finished printing press the...

Page 38: ...rint 2 Use the Select Printer box to select the printer and then display the Properties dialog box In Windows XP WordPad click Preferences to display the dialog box 3 Click the desired tab and configu...

Page 39: ...ng of a proof copy of a multi set job After the proof copy is checked the remainder of the job can be printed from the control panel Delayed Print Allows printing at a specified time Covers Allows pri...

Page 40: ...2L size A4 Cover 223 x 297 mm 8K Taiwan China 16K Taiwan China 16K Taiwan China SRA3 320 x 450 mm Envelope C5 C4 No 10 Monarch DL Postcard 100 x 148mm 148 x 200mm Envelope 120 x 235mm Custom Paper Wid...

Page 41: ...ation and other factors proper printing may not be possible with some types of paper The use of standard paper is recommended Tray 2 4 optional A3 B4 A4 A4 B5 B5 A5 11 x 17 8 5 x 14 8 5 x 13 8 5 x 11...

Page 42: ...ble for both monochrome and color printing with minimum see through C2r Paper 70 g m2 Recycled C 70 recycled pulp paper suitable for both monochrome and color printing WR100 Paper 67 g m2 Recycled C 1...

Page 43: ...t at a time 104 g m2 Custom 5 S Mirror Coated Platinum 157 g m2 Gloss Can be loaded in the bypass tray one sheet at a time 256 g m2 Heavyweight Gloss OK Top Coated N 128 g m2 Gloss Transparency A4 Cle...

Page 44: ...r may blur Use alkaline paper instead Envelopes that are not flat or that have clasps Label paper with some labels already peeled off or that are partially cut off Tack film Water transfer paper Texti...

Page 45: ...printing without using the print driver such as lpr printing of a PDF file use the printer s control panel to configure the paper type setting Bypass Tray Feed Orientations for Envelopes Make sure to...

Page 46: ...front of the tray 3 Squeezing the side guide clip slide it towards the right side of the tray 4 Load the paper with its print side facing up and its leading edge aligned with the left side of the dra...

Page 47: ...int driver when printing For the procedure refer to the User Guide Setting the Paper Sizes of Trays 1 through 4 Use the following procedure when configuring custom paper size settings for trays 1 thro...

Page 48: ...lting in poor print quality Use the procedure below to change the paper type settings of trays 1 through 4 Important If a paper type setting results in toner not fusing properly on the paper and poor...

Page 49: ...s the button until the desired paper type is displayed Example Transparency 10 Press the OK button to apply the setting 11 To configure settings for other trays press the button or Return button until...

Page 50: ...aper wrapped around a fuser or a heat roller Otherwise it may cause injuries or burns Switch off the product promptly and contact your local Fuji Xerox representative Important Pulling out a paper tra...

Page 51: ...of the paper jam on the left side of the control panel before clearing the jam 1 Pull out the paper tray indicated on the display as the location of the paper jam 2 Remove the jammed paper and any pa...

Page 52: ...by pulling it straight upwards Important The fuser unit is hot Do not touch it Touching the fuser unit may cause a burn 5 Press the center of cover A and gently close it Next raise the bypass tray Imp...

Page 53: ...B and then raise the bypass tray Paper Jam Inside Cover C In the following example the printer has a 3 Tray Module option installed 1 While pulling the release lever gently open cover C 2 Remove the...

Page 54: ...is firmly plugged into the power outlet and reboot the printer If the problem still persists there may be a problem with the printer Contact our Customer Support Center or your dealer The printer make...

Page 55: ...ake the printer offline press the Delete Job button to cancel the print job or the OK button to force eject the job After cancellation or force ejection is complete press the Online button again to pu...

Page 56: ...may improve print speed Refer to Online help for the print driver Printing may be slow depending on the printing method for TrueType fonts Change the printing method under Specify Font on the Advanced...

Page 57: ...eavyweight try changing it to ExtraHeavyweight Color spots or color lines appear on output Equally spaced smears appear on output The paper path may not be clean Print a couple of sheets or so to remo...

Page 58: ...orrectly Correctly install the drum cartridge The printer s interior may not be clean Clean the interior of the printer Condensation may have formed in the printer On the control panel set the Sleep m...

Page 59: ...lication If using the PostScript download fonts as necessary Is the printer set to substitute TrueType fonts with the built in fonts Change the printing method of TrueType fonts under Specify Font on...

Page 60: ...o Supported Paper P 40 Check if the paper type setting on the print driver or control panel is set correctly Refer to Online help for the print driver The toner save feature is enabled or the resoluti...

Page 61: ...perly Refer to Loading Paper P 44 Was paper added on top of paper in a paper tray Adding paper to a paper tray that still contains paper can cause these types of problems Fan the paper loaded in the t...

Page 62: ...e Delete Job X C M or Y Only monochrome printing can be performed To perform color printing replace the displayed X toner cartridge with a new one Note Pressing the Information button will display det...

Page 63: ...stalled Install the indicated toner cartridge Note Pressing the Information button will display detailed information on the control panel Refer to Replacing Toner Cartridges P 71 Insert Waste Toner Co...

Page 64: ...the bypass tray again Refer to Clearing Paper Jams P 50 Ready to print There may be something wrong with the printer Switch the power off wait for the display to go out and switch the power back on ag...

Page 65: ...e Information button will display detailed information on the control panel Ready to print Replace Container R5 The waste toner bottle needs to be replaced soon Have a new waste toner bottle ready The...

Page 66: ...r cartridge Replace the toner cartridge indicated by the message with a new one Note Pressing the Information button will display detailed information on the control panel Refer to Replacing Toner Car...

Page 67: ...ter If you are unable to obtain the root certificate of the server certificate Set Verify SrvrCert under IEEE 802 1x to Disabled 016 404 An internal error occurred Re try the same operation If this do...

Page 68: ...your dealer 077 215 A communication error occurred between the printer and optional Single Tray Module and 3 Tray Module paper trays 2 to 4 Switch off printer power and check to make sure the tray mod...

Page 69: ...information refer to Life of Consumables and Regular Replacement Parts P 82 Note The number of pages that can be printed with the toner cartridges that come with the printer when you purchased it are...

Page 70: ...tact with clothes skin eyes and mouth also avoid inhaling it If toner spills onto your skin or clothing wash it off with soap and water If you get toner particles in your eyes wash it out with plenty...

Page 71: ...number of remaining printable pages is approximately 2400 to 3000 2 for a toner cartridge Ready to print Replace Toner X 1 The displayed toner cartridge needs to be replaced soon The toner cartridge...

Page 72: ...he toner cartridge slowly Toner may scatter from the cartridge if you are not careful 3 Prepare a new toner cartridge for the same color as the one you removed by rocking it gently up and down left an...

Page 73: ...rtridge will be able to print approximately 800 2 more pages Have a new cartridge ready Ready to print Replace Drum X 1 Replace Drum Cartridge X Appears when a drum cartridge reaches the end of its li...

Page 74: ...idge store the old one in the box the new cartridge came in Important After removing a drum cartridge from its box never stand it up on its end 6 Insert the protrusions at the end of the new drum cart...

Page 75: ...toner can spill and soil the floor Spread some paper on the floor before starting the replacement procedure Replacement Procedure Before replacing the waste toner bottle clean the LED scanners 1 Afte...

Page 76: ...three times to clean the LED scanner Repeat this step for all four drum cartridges Important Make sure you pull the cleaning rods out as far as they will go Also push them in as far as they will go D...

Page 77: ...efer to Replacing the Transfer Belt Cleaner P 79 Replacement Procedure CAUTION Fuser Safety When removing the fuser unit always switch off first and wait for 40 minutes until it cools off 1 Switch the...

Page 78: ...er unit is heavy so use both hands to remove it 7 Remove the new fuser unit from its package Holding it with both hands slide it into the printer 8 Tighten the two knobs to secure the fuser unit in pl...

Page 79: ...utton to select 5 This resets the counter for the fuser unit 6 Press the Menu button to close the menu Replacing the Transfer Belt Cleaner Replace the fuser unit and the transfer belt cleaner at the s...

Page 80: ...er in the plastic sheet that comes with the new transfer belt cleaner Then insert the used cleaner into the plastic bag that comes with the new transfer belt cleaner 5 Remove the new transfer belt cle...

Page 81: ...r unit Duplex unit EL300698 Required for 2 sided printing Korea Font ROM EL300711 Korea Fonts Myungjo Gothic Round Gothic Graphic Kungso Saemul can be used for printing KS KSSM KS5895 emulation also c...

Page 82: ...s can vary greatly from these values due to paper size and type printing environment and other printing conditions such as the frequency of power ups This is because the indicated number of pages are...

Page 83: ...propriate firmware http www fxprinters com Note The communication fee shall be borne by you Installing Additional Memory Additional memory must be installed in any of the following instances To print...

Page 84: ...d Output Supported Output High Speed A5 Standard 256 MB Standard 256 MB B5 A4 B4 A3 Custom Size Long size 297 x 1200 mm Memory capacity 1 sided Memory capacity 2 sided Image Quality Paper Size Support...

Page 85: ...sen the two screws on the back right side of the printer 4 Pull out the handle on the control board and then carefully pull the control board out of the printer Place the control board on a table top...

Page 86: ...tional memory use the properties dialog box of the print driver to change the printer configuration For details refer to the online help for the print driver Installing the Hard Disk The hard disk mus...

Page 87: ...do not drop it 5 With the connector cables of the hard disk facing outwards attach the hard disk to the gold frame on the control board Make sure the protrusions of the hard disk fit correctly into t...

Page 88: ...line help for the print driver Installing the Feature Enhance Kit This section following describes how to install the Feature Enhance Kit 1 Switch the power off by pressing the side of the power switc...

Page 89: ...he printer Press the side of the printer s power switch to turn on the power The installation is now complete Next continue from step 9 enable the Feature Enhance Kit feature from the control panel Im...

Page 90: ...erial number of the other printer Once you install the Feature Enhance Kit and enable it with the control panel that Feature Enhance Kit is not usable on any other printer Also the message Failed to e...

Page 91: ...hands so you do not drop it 5 Remove the two screws on the control board and then remove the dummy plate Note Note that you will need the screws you remove here in step 7 of this procedure 6 Aligning...

Page 92: ...printer s power switch to turn on the power 12 Print the Configuration Report and confirm that Parallel is included in the Communication Settings section Refer to List printing procedure Printing a Re...

Page 93: ...lot Next press the ROM card down firmly into the slot Note Make sure the ROM card is inserted securely as far as it can go When the ROM card is installed correctly the retaining clips on both ends sta...

Page 94: ...ter Place the control board on a table top or some other flat surface Important When pulling out the control board hold it with both hands so you do not drop it 5 Insert the Korea Font ROM card into s...

Page 95: ...o the printer Press the control board in as far as it will go 7 Tighten the two screws to secure the control board in place 8 Connect the power cord to the printer Press the side of the printer s powe...

Page 96: ...ling additional memory 85 Feature Enhance Kit 88 hard disk 86 Korea Font ROM 94 Parallel Port 90 TC SC Font ROM 92 L Life of Consumables 82 Loading envelopes 45 paper 44 paper in the bypass tray 44 pa...

Page 97: ...t Mask 25 Supported Operating Environments 20 Switching On Off the Power 34 T The printer does not print 55 The printer is not on 54 The printer makes odd noise 54 Transparency Separators 39 Tray Pape...

Page 98: ...Select Color Black White Cancel Printing Substitute Font Do not use ATCx Use ATCx XPS Print Ticket Off Standard Mode Compatible Mode Print Reports Admin Menu Network Port Meter Reading System Settings...

Page 99: ...P IP NetBEUI Print Mode Auto PS ESCP HP GL 2 PCL TIFF HexDump KS KSSM KS5895 PJL Disabled Enabled TBCP Filter Disabled Enabled IPP Port Status Disabled Enabled Print Mode Auto PS ESCP HP GL 2 PCL TIFF...

Page 100: ...d Enabled Port Number 80 When Obtain DNS Server Address Automatically is set to OFF enter it manually When Obtain DNS Server Address Automatically is set to ON the address is displayed 1 500 hours 1 h...

Page 101: ...yyy mm dd mm dd yyyy dd mm yyyy Start Date Start dd mm End Date End dd mm Set Time 12 Hour Clock 24 Hour Clock 1 30 Minutes increment 1 min 1 240 Minutes increment 1 min 1 240 Minutes increment 1 min...

Page 102: ...At power On End of selections When max reached Low High Logs To Transfer Pause Per Job Basis Accumulate First ImageLog Transfer Log Transfer Authentication Login Type User Detail Setup FailedAccess L...

Page 103: ...Gloss HW Gloss S2 Labels Envelope Lightweight 1 Custom 1 2 Custom 2 3 Custom 3 4 Custom 4 5 Custom 5 Paper Color Tray 1 Tray 2 Tray 3 Tray 4 White Blue Yellow Green Pink Clear Ivory Gray Buff Goldenro...

Page 104: ...sk USB 1 2 0 64K EtherTalk Compat 1024K 64K USB 2 2 0 Port9100 256K 1024 2048 KB 32 KB units 64 1024 KB 32 KB units 64 1024 KB 32 KB units 64 1024 KB 32 KB units 0 50 32 00 MB 0 25 MB units 0 50 32 00...

Page 105: ...sscode OK key Print Delete Print Save Select Document 1 Taro Doc Print Delete Print Save Select Document 2 Kenji Doc Quantity 1 Set s Use OK to delete Max 999 Select User ID 2001 12345678 Use OK to pr...

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