XEROX SUPPORT SERVICES
A-2
XEROX DOCUPRINT 96/DOCUPRINT 96MX LPS MESSAGE GUIDE
Xerox Customer Service Support Center
The Xerox Customer Service Support Center is available to address
your software- or hardware-related problems, such as continuous
paper jams or poor print quality, if the corrective action(s) described
in this guide or your
DocuPrint 96/DocuPrint 96MX LPS Operator
Guide
have not resolved the problem. The Xerox Customer Service
Support Center is referred to as “Xerox Customer Service” or “Xerox
Service” throughout this guide. If the problem continues, call the
Xerox Customer Service Support Center at the telephone number
printed on the printer control console or provided by your Xerox Sales
representative, analyst, or Service Representative.
Before contacting Xerox Customer Service, note the following:
–
Status code numbers and messages which appear on the
keyboard/display, including the 6-digit code number that
resulted from running the PROBLEM command
–
Status messages which appear on the printer control console
–
Indicator lights which may be lit
–
Status codes which appear in the display window of the
operator control panel if there is a tape drive problem. (You
must perform Diagnostic Test 01 [see the
DocuPrint 96/
DocuPrint 96MX Operator Guide
for instructions] prior to
placing a service call for a 9-track magnetic tape problem.)
Your call will be answered by a Xerox service representative who will
ask you for the following information:
–
Your LPS model number:
–
The LPS serial number
–
Your name
–
Your company name
–
Your work address
–
Your company's work hours
–
A contact's name and telephone number within your company
–
The system condition or status.
This information is given to a Xerox service representative who will
call you back to discuss the information and give you the estimated
time of arrival of a service representative, or assist you over the
phone to resolve the problem.
Xerox Font Center
The Font Center can send you samples and catalogs of the fonts
available for your DocuPrint 96/DocuPrint 96MX LPS, and can take
orders for licensed and custom fonts.
Consult your Xerox representative for the Font Center telephone
number in your area.
Summary of Contents for DocuPrint 96
Page 1: ...Xerox DocuPrint 96 DocuPrint 96MX Laser Printing System Message Guide April 1998 721P85650...
Page 4: ...iv XEROX DOCUPRINT 96 DOCUPRINT 96MX LPS MESSAGE GUIDE...
Page 22: ...FD FORMS COMPILATION MESSAGES 3 4 XEROX DOCUPRINT 96 DOCUPRINT 96MX LPS MESSAGE GUIDE...
Page 234: ...SCALE COMMAND MESSAGES 11 8 XEROX DOCUPRINT 96 DOCUPRINT 96MX LPS MESSAGE GUIDE...
Page 244: ...SYSTEM VERIFICATION ERROR MESSAGES 13 4 XEROX DOCUPRINT 96 DOCUPRINT 96MX LPS MESSAGE GUIDE...
Page 270: ...SUMMARY SHEET ERROR MESSAGES 14 26 XEROX DOCUPRINT 96 DOCUPRINT 96MX LPS MESSAGE GUIDE...
Page 358: ...GLOSSARY GLOSSARY 30 XEROX DOCUPRINT 96 DOCUPRINT 96MX LPS MESSAGE GUIDE...
